I am at wits-end with AT&T too. I have had AT&T phone service since 1973 with the same phone number. I have been with DirecTV every month since 1993! All they do is keep jacking up charges and every time I need anything done (even with their maintenance contract), they make me re-sign a contract for another 2 years!!! Almost 30 years with DirecTV and they still are insecure about my loyalty - my service should be "free" at this point! Instead they spend all their time thinking of more ways to add on charges for everything. I have lived alone my entire life and they still charge me $10/mo to have TV's in additional rooms!!! I can only watch one TV at a time - next rate hike, I am gone!