Just called 1 800 3310500 again. Just to make sure if they have any information about my fax, with a copy for proof of purchase. The rep on the phone told me (because I'm abroad and don't have an AT&T-account) I should have to wait at least 5 days before I receive an email with further information. Just sharing it for the people going to the same proces.
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AT&T Will Unlock Off-Contract iPhones Starting Sunday, April 8
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There is no other number for tech support. You have to call this number and speak to an agent (press "1" and then "0"). Ask for tech support and see what they say. Some of the agents seem to be more knowledgeable. So if one doesn't help, call again and talk to another.
I called that number and selected option 6 for technical support. From there it seems like it is a 50/50 chance of actually getting tech support or regular CS. CS can't do anything for you though so you need to ask for tech support.
Get a skype account and put 1 dollar or sth on your account. Call tech on +18003310500 and press 1 and then press 0 ( or 0 first then 1 u will figure out). Talk to them say u wanna unlock but they want your exact date of purchase. You have to know that. Also mail adress, contact number, IMEI number and say that u paid full price. It takes about 15 minutes. And this number is toll free which means it is all free to call from skype. but u need some credits to call landlines anyway. I wrote you the way I did and now I am waiting for my mail to try unlocking. I live abroad also. we are in same situation.
Proof of purchase issue.
I just called back about my unlock case which required a proof of purchase which I don't have. Spoke to tech support, they were very friendly but unfortunately not able to help. Next I spoke to a supervisor. He actually said that since I don't have a proof of purchase, they will try to track my IMEI with Apple back to date and point of purchase to confirm it was purchased at full price (and not stolen). Very helpful man but it still seems iffy whether I'll actually get the phone unlocked via this case. Just have to wait and see. And hope.
So basically, if anyone is having similar issues with their unlock case, call and ask to speak to a supervisor. It might help.
I just called back about my unlock case which required a proof of purchase which I don't have. Spoke to tech support, they were very friendly but unfortunately not able to help. Next I spoke to a supervisor. He actually said that since I don't have a proof of purchase, they will try to track my IMEI with Apple back to date and point of purchase to confirm it was purchased at full price (and not stolen). Very helpful man but it still seems iffy whether I'll actually get the phone unlocked via this case. Just have to wait and see. And hope.
So basically, if anyone is having similar issues with their unlock case, call and ask to speak to a supervisor. It might help.
My case
1. Called 800 number on 4/8 10AM. Received e-mail on 4/10 12PM : UNLOCKED.
(3GS).
2. Used Tech chat on 4/8 4PM. Still waiting e-mail. (iPhone4).
The case # difference above 2 was about 9000.
1. Called 800 number on 4/8 10AM. Received e-mail on 4/10 12PM : UNLOCKED.
(3GS).
2. Used Tech chat on 4/8 4PM. Still waiting e-mail. (iPhone4).
The case # difference above 2 was about 9000.
yes they do
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YES i was.And now it is been 24 hours since the MIRACOLE occured and i am still as HIGH&HAPPY as anyone can be!!!!
i repeat: if the iPhone (whatever model it may be) and *isn`t on a contract, stolen, found, other carrier than AT&T *etc.. you will get it unlocked somwhere between 1-7 days belive it or not.I had huge doubts..bit now i am 24 away from the MIRACOLE...it did happen, and it will happen for you too guys.*
* * Remeber not long ago that was a site www.cutyoursim.com?**that was offering official IMEI unlocking solution for iPhones on AT&T carriers?...i was almost going to pay that 189 $ for the service but somehow it has got suspended...and I just saved lots of cash!!! ...
* *R.I.P Steve Jobs
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thay told me to wait up to 72 hours ..and by the 16-th of april i`ll get the final answer, wich was POSITIVE and lot sooner that the due date
) YAY
I dated Mira Cole in high school...She was awesome. Heard she got fat after graduation.
Hi, how did you get to the chat rep? It keeps asking me to select an account and I dont have one
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Hi geoca, will you be able to help me? It would be great if you can!!
I did help someone on this forum, and i have been lied ...and lost my faith..sorry
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that is correct
this unlockin process outta AT&T it is the 8-th wonder of the world!!!..loliPhone 4S unlocked! Thank you! I did the chat with AT&T on Monday morning and today received the email stating my phone may now be unlocked with instructions. I did receive the unlock message on iTunes as well. WAHOO!!!!!
No. I bought it on day one through my old business account. Since then I left that company and when AT&T changed my account, it went month to month on my individual account. I am waiting till the 5 comes out to sign a new contract but in the meantime, I now have a unlocked 4S.
No. I bought it on day one through my old business account. Since then I left that company and when AT&T changed my account, it went month to month on my individual account. I am waiting till the 5 comes out to sign a new contract but in the meantime, I now have a unlocked 4S.
Did u also get a text or voicemail with the email? I'm worried that the rep put my email in Wrong
I contacted at&t sunday evening now i have an e mail like this??
Dear Customer:
Thank you for your recent inquiry regarding your AT&T service. *We apologize for any inconvenience this may have caused you. *The issue has been resolved.
Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.
Sincerely,
AT&T
Any ideas????? I have i phone4 btw..
Dear Customer:
Thank you for your recent inquiry regarding your AT&T service. *We apologize for any inconvenience this may have caused you. *The issue has been resolved.
Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.
Sincerely,
AT&T
Any ideas????? I have i phone4 btw..
Soma,
That was my first email I got. 5 minutes later I got the unlock email. Never received a text.
That was my first email I got. 5 minutes later I got the unlock email. Never received a text.
I called at&t again. they say u can unlock now I will try it.
Edit: Okay guys. I just didint get the instruction e-mail now my iphone 4 is unlocked. By the way u dont need to restore even it seems. Just put your simcard(other than at&t) and plug into itunes. it will give error like u need to activate. and on phone screen u will see some next button. Press it and u are done in seconds. Thats all. If u afraid to restore because of baseband. Dont restore just do this things I 've done.
Edit: Okay guys. I just didint get the instruction e-mail now my iphone 4 is unlocked. By the way u dont need to restore even it seems. Just put your simcard(other than at&t) and plug into itunes. it will give error like u need to activate. and on phone screen u will see some next button. Press it and u are done in seconds. Thats all. If u afraid to restore because of baseband. Dont restore just do this things I 've done.
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