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basically told me that all the ordering before 9am thing is bs, and that everyone that preordered from att will be receiving phones from 14-21 days. that noone will be receiving one sooner.

Hmm even the ones that have shipped and are in ups or FedEx custody ???


Please don't believe e/t you are told
 
not down for me...unless this is some big joke... ive cleared all browsing history just to make sure its not picking up results from earlier in the week... but nope...still on backorder

Yeah, I followed op's link and it was down, refreshed my own window it was fine.
 
No problem, huge LSU fan here myself, from NOLA, but I'm living in Hell-abama right now. Just kidding, it's not bad here except during football season where one teams mascot is an elephant and I have no idea what roll tide has to do with an elephant and the other team is a tiger and they yell war eagle. :confused:

Yeah i am actually in Slidell, LA. I never actually could afford to go to LSU. But i am a big fan. And yeah i don't like Bama much either. And i get alot of crap from ppl down here who likes Bama. Including some of my family!!! Go figure!?!
 
Premier custom
Ordered on 9/14 at 9:30am
Status: Shipped as of 12:30am 9/18 - no tracking number
Talked to customer service and was told that the phone will not arrive this Friday.

I think ATT is very misleading with the preorder this time. They never state ETA before you place your order. Then, they try to get around with "your order will arrive as soon as September 21" which means it can be any day after that.

WThey make it impossible to cancel the order so you got stuck and cannot go get a phone at an Apple store because you are no longer eligible for update!

Never seen an online business that says order is SHIPPED but it is actuall not and you wouldn't get your order till 14-21 days!

Ridiculous and Pure evil!
 
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i give up. end of the day and still the same. "pending", "back ordered"... this sucks

and it seems like everyone is finally getting their shipping confirmations except me

Don't worry, I give up too. Still backordered and still processing.
 
Yeah i am actually in Slidell, LA. I never actually could afford to go to LSU. But i am a big fan. And yeah i don't like Bama much either. And i get alot of crap from ppl down here who likes Bama. Including some of my family!!! Go figure!?!

Wow I was in Mandeville until 2008. I still have family there and go down a few times a year.
 
So I ordered 7a CT from ATT Premier site, and have been following this thread for last 100 pages. I ordered iPhone 5 black 64gb, and immediately got the first email confirming the order. Second email (reconfirming) came yesterday night.

Everybody is getting terms and conditions email, but I never got that one. I got off backorder earlier this afternoon, but still don't have any tracking info. Anybody in similar boat as me?

My first 4# of orders are 1101. Even though I ordered 09/14 at 7CT, it shows at 9/15.

My order sounds similar...
I ordered a White 32gb iPhone 5 on 9/14 at 9:27am ET from AT&T Premier. I got the first confirmation email, and the second stating "as soon as September 21, 2012" but I didn't get a T&C email but I do remember agreeing to it during my order because I'm grandfathered into the "unlimited" plan. My status came off back order this evening and my CC has had the full transaction pending since Friday but I don't have any tracking info. My order number also starts with 2557-1101, it shows that I ordered on 9/14 through Premier and 9/15 on the regular order status page. Hopefully we get our phones on Friday!
6
 
Ordered at 10:30AM EST on 9/14.
64 GB Black via Premier

Still no tracking L:(


Was backordered til ~ 6:30PM EST. Now I'm not sure what this means? Will I get it Friday? Any suggestions? :D:D

 
Premier custom
Ordered on 9/14 at 9:30am
Status: Shipped as of 12:30am 9/18 - no tracking number
Talked to customer service and was told that the phone will not arrive this Friday.

I think ATT is very misleading with the preorder this time. They never state ETA before you place your order. Then, they try to get around with "your order will arrive as soon as September 21" which means it can be any day after that.

They make it impossible to cancel the order so you got stuck and cannot go get a phone at an Apple store because you are no longer eligible for update!

Pure evil!


ignore them. they do do that vague time frame on purpose but if it says shipped, it shipped. Just wait till tomorrow morning. If you don't get tracking by then, then you can freak out.
 
Not to call you out too harshly, but one thing we've seen from all of the chats/convos with reps over the past few days is that they never ever fault AT&T for any delay or order error. We just get an "It's unfortunate this has occurred" with no real reason or explanation. Just sayin'...

i know, must have a rogue taxi driver-esque chat operator (who apparently is a supervisor as well!)

ps i dont work for att, just figured this might add some humor to this thread.
 
Trolling the reps

Contemplating trolling an ATT live chat rep for a while tonight, they arent going to give me the info i want, even though mine says shipped, so I might as well dish a little back to them. (very bored tonight, and dont have class til 2:30 tomorrow) wish me luck
 
Premier custom
Ordered on 9/14 at 9:30am
Status: Shipped as of 12:30am 9/18 - no tracking number
Talked to customer service and was told that the phone will not arrive this Friday.

I think ATT is very misleading with the preorder this time. They never state ETA before you place your order. Then, they try to get around with "your order will arrive as soon as September 21" which means it can be any day after that.

They make it impossible to cancel the order so you got stuck and cannot go get a phone at an Apple store because you are no longer eligible for update!

Pure evil!

That would suck if true. When I was on back order=1 last night the rep told me I would not get the phone by Friday. Then 45 minutes later it came off back order and today it shows shipped. I don't want to get my hopes up but it is very evident the reps have no clue what is going on at the fulfillment center. I also think they're telling everyone that October date to cover themselves.
 
Contemplating trolling an ATT live chat rep for a while tonight, they arent going to give me the info i want, even though mine says shipped, so I might as well dish a little back to them. (very bored tonight, and dont have class til 2:30 tomorrow) wish me luck

Have fun get a transcript and see if you can get them to tell you something totally nuts like everyone's phone will be delivered by storks direct from china:D
 
basically told me that all the ordering before 9am thing is bs, and that everyone that preordered from att will be receiving phones from 14-21 days. that noone will be receiving one sooner.

I have some magic dust and a bridge to sell you... its behind this alley...
 
As of today, my white 64GB says shipped. I'm premier, so it will ship Fed Ex, but no tracking number, yet. Fed Ex could be up to 2 day shipping, so I am hoping for Friday.
 
You had to go there!

Sorry, Hope you get yours on Fri. This is kinda exciting trying to figure out when they are going to be delivered. The phone I ordered is for my son- so I hope it works out as planned. I wouldnt even know what to do with those fancy Iphones, I just have a simple satellite phone that makes calls. I wish you the best for Fri.
 
As much as it does seem like this whole ordeal is a "massive mistake" at AT&T...there is no way that a "manager of supervisors" would even been allowed to make this statement. Or if they did, they were shooting from the hip. This kind of bad press would have to be handled by levels above a "manager of supervisors".

Ordered from AT&T in general or on the phone/ in-store?
 
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