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I called AT&T premier line today, what a waste of time.

The CSR said the "in progress" means it was going to be shipped in a day or two, was in the warehouse. When I explained it was like that since the 14th he recanted and said it means it will "ship eventually".

Talked to a manager, they could not do anything. Same old AT&T line of 7-14 business days and "no guarantee on the ship date".

They of course could not explain why my date is the 18th yet I ordered on the 14th. No T&C for a business site, you agree when you place the order. These are for new lines, they have numbers assigned already just no phone.

Should be interesting to see if they are on my Sept bill, it should have closed today.....

And the wait continues.

I have my activation fees on my September bill. Due October 15th, if I don't get my phone before them I refuse to pay that activation fee.
 
Funny~

Its so funny and ironical that after so many issues and unhappy customers, the advertisement on the bottom of this forum window is for AT&T, and that too a motion ad. Well played AT&T! Well Played!!
 
After being on backorder through yesterday, including yesterday afternoon when I last checked, I get an email today at 9:14am that my equipment shipped but with no tracking number listed:

Thank you for your recent order, we value and appreciate your business! You should receive your equipment in a few days.

The tracking number for your shipment is: (left empty)

Went online to check order status and it's out for delivery. So disorganized.


When did you place your order?
 
Finally backorder count is 0, no shipping info yet.

This is for a white 16GB ordered on the 14th but processed on the 16th.
 
Finally came off backorder sometime in the last 4 hours or so. I was beginning to think that "1" was permanently etched into my screen. Still no shipping information, but progress is progress. Thank you, Baby Jesus!

EXTP889981XXXX
Black 32GB
Ordered via phone 9/14 12:06 pm EDT
T&C's accepted 9/14 12:08 pm EDT
Confirmation email 9/15 7:03 am EDT
Order date listed on website of 9/15
 
Finally came off backorder sometime in the last 4 hours or so. I was beginning to think that "1" was permanently etched into my screen. Still no shipping information, but progress is progress. Thank you, Baby Jesus!

EXTP889981XXXX
Black 32GB
Ordered via phone 9/14 12:06 pm EDT
T&C's accepted 9/14 12:08 pm EDT
Confirmation email 9/15 7:03 am EDT
Order date listed on website of 9/15


wow i am almost in exact situation except mine got processing on the 16th but order # and model the same i hope mine gets of backorder soon

ahhhhh
 
9/15 3:30PM EST #1612

32GB Black

Backorder went from 1 to 0 in the last hour.

Shouldn't be this excited. Feels good peeps.
 
Goodbye, fellow purgatorians!

My new iPhone 5 is, finally, in hand! :D

I love it! The weight feels substantial, unlike other reports. Not a single mar on the entire outer surface, unlike other reports; it is white.

While I was terribly disappointed for the delay, joined in calling AT&T to voice my displeasure, tried to figure how to get one sooner, refreshed my status page so many times that I started having repeat codes, agonized that people who ordered after I did were already enjoying their new phone, the transition from purgatory is over. And I will say it was worth the wait, so far. I haven't even activated it yet.

So although I have thoroughly appreciated everyone's similar plight, I no longer need misery's company. Farewell, and chin up. All will be soon forgotten. :)

Recap:
Ordered 10:30 AM 9/14 via 611, 64gb white. Received assurance that I would receive my order on 9/21.
Immediately received email to agree to Ts and Cs.
Did not receive order confirmation until 9/16.
Order processed 9/16, order number series EXTP88992XXXX.
Order status came off backorder 9/26.
Received email with status update and tracking info 2:48 AM on 9/27.
Received phone via FedEx at 11:40 9/28.
 
9/15 3:30PM EST #1612

32GB Black

Backorder went from 1 to 0 in the last hour.

Shouldn't be this excited. Feels good peeps.

Lucky....

I ordered the night before you, and I'm still on BO...waiting on a 32gb Black as well. Well, congrats. Hopefully mine isnt too far behind... :/
 
My 2 32 GB Black, ordered in store around 4:30pm CDT on 9/14 shipped today and will be here on Monday. So it looks like the 32s are moving now.
 
Preordered at 11:30 am AT&T online
They screwed order up
Reordered on the phone 12:30 pm on the 14th
Went threw on the 15th
iPhone 5 32 GB white just went off of backorder
Declined almost $400 in credit
I told AT&T they couldn't buy me all I wanted was the phone I paid for and was promised
 
My 32GB has finally shipped!!! :D:D:D

Only problem is that I've cancelled my order on the 21st with email confirmation and a call to AT&T to reverse my upgrade eligibility. :rolleyes:
 
Preordered at 11:30 am AT&T online
They screwed order up
Reordered on the phone 12:30 pm on the 14th
Went threw on the 15th
iPhone 5 32 GB white just went off of backorder
Declined almost $400 in credit
I told AT&T they couldn't buy me all I wanted was the phone I paid for and was promised

It's not like they gave you the choice of sending the phone to you faster or a $400 credit. Nothing has changed with the status of your phone. They simply said "How about a $400 credit for your troubles." Much like a server offering to comp your bill when you get you steak cooked incorrectly or water spilled on you. What's done is done. You should have taken it.

----------

My 32GB has finally shipped!!! :D:D:D

Only problem is that I've cancelled my order on the 21st with email confirmation and a call to AT&T to reverse my upgrade eligibility. :rolleyes:

Have you purchased a phone with the full upgrade in between the 21st and today?
 
Bright side

I am no longer looking forward to my phone, I am however looking forward to completely auto populating my first captcha ever. That would be awesome, if it happens I will screenshot it. First in history?
 
order disappeared

My order is now absent from the "My Orders" page. Earlier this week I sent a tweet out to @ATTCustomercare with concerns of my order having an iPad Micro-SIM attached to it. 4 days later, yesterday, I received a phone call stating that I was going to be mailed an iPhone nano-sim for my phone and that I should receive it before my iPhone 5. Today I check and the order is gone, most likely replaced by an iPhone Micro-SIM.

WTF! I called the rep back this morning and left a voicemail for him to call me back with an answer. AT&T is horrible. I'll take a credit if the offer one. :cool:
 
It's not like they gave you the choice of sending the phone to you faster or a $400 credit. Nothing has changed with the status of your phone. They simply said "How about a $400 credit for your troubles." Much like a server offering to comp your bill when you get you steak cooked incorrectly or water spilled on you. What's done is done. You should have taken it.

----------



Have you purchased a phone with the full upgrade in between the 21st and today?

No, I'm waiting for Note 2 to be released.
 
9/15 3:30PM EST #1612

32GB Black

Backorder went from 1 to 0 in the last hour.

Shouldn't be this excited. Feels good peeps.


Same here #1612 group - 32GB WHITE just went from 1 to 0 BO around 3.30 pm today. No tracking yet. But pretty much excited. :)

Ordered on 9/14 8.30 am EST - processed on 9/15.

Been calling AT&T about and finally it's about time. Good luck for the others.
 
My time has come! Just got tracking number right now! Have to wait over the weekend though.. Estimated delivery Monday Oct 1st coming from Texas to Cali. Got off back order last night around midnight. Good luck to everyone else patiently waiting.

Ordered at At&t store 9/15 3:00pm

16 Gig Black
 
My time has come! Just got tracking number right now! Have to wait over the weekend though.. Estimated delivery Monday Oct 1st coming from Texas to Cali. Got off back order last night around midnight. Good luck to everyone else patiently waiting.

Ordered at At&t store 9/15 3:00pm

16 Gig Black

I ordered the same phone...ordered on 09/14 through premier and still no info!
 
Anyone have any idea how these order numbers are figured. I've been seeing everything with the premier numbers but no one with my type of order number.
I ordered 9/20 (******* me i know) and order number starts wth X4849 ordered in store around 7pm i figure im going to be the absolute last person to get my phone. im just wondering if my order number being a new line with a number port is putting me at the end of the sequence.
 
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