ATV 4K / Netflix / Star Trek / HD

Discussion in 'Apple TV and Home Theater' started by mrrobotoplus, Sep 25, 2017.

  1. mrrobotoplus macrumors member

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    Jul 23, 2010
    #1
    I'm getting pissed. The new Star Trek on Netflix is just in HD (not even 4k) on ATV 4K and HDR on my native Samsung App.

    I'm considering returning the ATV.
     
  2. plexdk macrumors 6502

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    Oct 18, 2007
  3. Poontaco macrumors regular

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    Feb 2, 2014
    #3
    You need to subscribe to Netflix's highest paid tier to get 4k content.
     
  4. mmm1345 Suspended

    mmm1345

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    Aug 8, 2017
    #4
    Is it supposed to be streaming in 4K or are you ASSUMING? When last I looked the CBS App only streams in HD. Just because you have an ATV 4K doesn't mean all the apps will be streaming in 4k. 99% of them don't. The only ones that I know of that stream in 4k are Netflix and Vimeo. At some point, soon, I hope, this will slowly change.
     
  5. plexdk macrumors 6502

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    #5
    He talks about the Netflix app, not CBS.. Netflix are known for providing all their original shows in 4K ;)
     
  6. Poontaco macrumors regular

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    Feb 2, 2014
    #6
    He is talking about the Netflix app, not the CBS app.
    And he said it is streaming over Netflix in 4K and HDR using his Samsung TV app.
    --- Post Merged, Sep 25, 2017 ---
    Technically it is not a Netflix original (It is produced by CBS).
    It is exclusive to Netflix in 188 countries though.
     
  7. plexdk macrumors 6502

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    #7

    Indeed, except netflix threw so much money at them, that they almost paid for the whole production :p
     
  8. Phil A. Moderator

    Phil A.

    Staff Member

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    Shropshire, UK
    #8
    I'm not sure it's actually available in 4K: It doesn't show under the 4K section on my Sony TV (other shows such as Breaking Bad do) and the info for the show only shows HDR, not Ultra HD 4K like 4K shows do.
    It also only plays in HD, not 4K
     
  9. Poontaco macrumors regular

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    Feb 2, 2014
    #9
    That's good to know. Thanks.
    In Canada, we only get the show on CraveTV which doesn't support 4K anyway.
     
  10. 400, Sep 25, 2017
    Last edited: Sep 25, 2017

    400 macrumors 6502

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    Wales
    #10
    ^^^
    (HDR) in the UK, on the TV native app. Not checked through the Apple TV box.

    Edit. I made a mistake and apologies. It is not showing as 4k for me. I assumed all HDR on Netflix was 4k.
     
  11. Phil A. Moderator

    Phil A.

    Staff Member

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    Location:
    Shropshire, UK
    #11
    Does it show as 4K on your TV? I'm in the UK and on my TV native app it shows as HDR but in HD, not 4K and only streams in HD. Shows that are advertised as 4K play fine in 4K on my TV and it's definitely not a bandwidth issue as I have over 200MB/s internet
     
  12. plexdk macrumors 6502

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    Oct 18, 2007
    #12
    My samsung shows 4k/HDR shows only as HDR.. I think according to netflix: HDR > 4k, which means, its both 4k/hdr
     
  13. mrrobotoplus, Sep 25, 2017
    Last edited: Sep 25, 2017

    mrrobotoplus thread starter macrumors member

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    Jul 23, 2010
    #13
    i contacted Netflix and they managed to make DV (HD + DV ???) icon appear and they asked me to reproduce the content. then they told me that i was actually streaming in HDR but nothing was changed on the ATV, was still HD SDR. Settings are 4K HDR 60Hz 4:2:2. So, the problem is the ATV. 200€ for nothing!
     
  14. plexdk macrumors 6502

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    Oct 18, 2007
    #14
    So what you are saying, is that it netflix on ATV 5 doesn't support HDR/4k? :eek:
     
  15. mrrobotoplus thread starter macrumors member

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    Jul 23, 2010
    #15
    On the native app is just HDR. On ATV after contacting Netflix came up the DV icon among the HD.
    --- Post Merged, Sep 25, 2017 ---
    right, at least HDR i see only DV icons. Sometimes are there and sometimes just Ultra 4k or just HD for the same content like this case.
     
  16. plexdk macrumors 6502

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    #16
    I Think when its showing DV its being "downscaled" to HDR, just like the iTunes DV movies.
     
  17. 400 macrumors 6502

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    Wales
    #17
    Hell bells. I retract my comment. Always thought HDR on Netflix was 4K? It is showing 1080. Humblest apologies for confusion, I shall edit my post.
     
  18. mrrobotoplus thread starter macrumors member

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    Jul 23, 2010
    #18
    Just bought Alien Covenant 4k HDR on iTunes. When it starts in the drop down it says it is just HD. Enough.
     
  19. rayward macrumors 68000

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    Houston, TX
    #19
    Get a refund so you haven't wasted your money on that pile of nonsense.
     
  20. DaveOP macrumors 65816

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    Portland, OR
    #20
    How much bandwidth do you have? Alien Covenant works just fine in 4k for me.
     
  21. mrrobotoplus thread starter macrumors member

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    Jul 23, 2010
    #21

    100mb
     
  22. DaveOP macrumors 65816

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    Portland, OR
    #22
    Must be something else in your setup acting up. Granted I have gigabit, but 100 should be plenty fast. I have watched a few movies with no trouble, in 4k/HDR 60.
     
  23. mrrobotoplus, Sep 25, 2017
    Last edited: Sep 25, 2017

    mrrobotoplus thread starter macrumors member

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    #23
    I have no problems at all with all other streaming devices on hdmi, native apps or mobiles. I stream 4k HDR stuff daily.
     
  24. DaveOP macrumors 65816

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    May 29, 2011
    Location:
    Portland, OR
    #24
    Sure, but not from iTunes. I am not saying you're doing anything wrong, but something about your setup and the AppleTV is not happy, obviously.
     
  25. -Gonzo- macrumors 6502

    -Gonzo-

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    Nov 14, 2015
    #25
    Go into Settings, then Apps, then iTunes Films and TV Programs and make sure Quick Start is enabled as others have found that fixes the issue.
     

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61 September 25, 2017