Resolved Audio/Lightning connector issues

[simevidas]

I have an iPhone 6 (from December 2014) and 2 weeks ago the audio connector stopped working. When I try to plugin in my headphones, the audio jack just pops out; it doesn't stay in.

Additionally, a few days ago, the phone started having issues with charging. I've tested on a friend's charging cable and had the same issue, so the issue must be with the phone's Lightning connector. The last few days, I can get it to work after a lot of trying (repeated re-connecting to different USB ports, wiggling the connector, etc.).

I got the phone with a 2-year contract with T-Mobile, so it's still under warranty. I can let T-Mobile service it, but before I do that, I'd like to get a prognosis from you guys ^_^.

1. So, if it's a hardware issue, will they be able to fix the affected connectors, or should I be anticipating a full phone replacement?
2. Will they need to access the phone (I'd rather avoid that)? In that case I'd have to delete my private information, just in case. If yes, will I have to provide them with my AppleID password and PIN?
3. Is there anything else I should do in preparation to leaving my phone with them?

 

[C DM]

Well, first thing you can do is try cleaning out the ports, perhaps using a thin plastic or wooden toothpick or something similar. In quite a few cases lint and other debris can collect (sometimes deeper inside the ports) and get in the way of things plugging in and working correctly.

 

[simevidas]

Well, first thing you can do is try cleaning out the ports, perhaps using a thin plastic or wooden toothpick or something similar. In quite a few cases lint and other debris can collect (sometimes deeper inside the ports) and get in the way of things plugging in and working correctly.

I used the toothpick and selotape combo, and it worked wonders on the audio port (https://twitter.com/simevidas/status/702290195308257280). The Lightning port also became more responsive (it works on one side, but not on the other #GoodEnough).

 

[MacCubed]

I used the toothpick and selotape combo, and it worked wonders on the audio port (https://twitter.com/simevidas/status/702290195308257280). The Lightning port also became more responsive (it works on one side, but not on the other #GoodEnough).

As in one side of the cable? That means the cable is bad and not the port

 

[simevidas]

As in one side of the cable? That means the cable is bad and not the port

Yes, you’re probably right. Just now, I couldn't get it to work, again, and I literally kicked the cable's AC plug (while connected) with my foot, and it started working. I suspect that the USB connector needs cleaning, too.

 

[simevidas]

As in one side of the cable? That means the cable is bad and not the port

You were right. It *was* the cable all along. I've identified the culprit: