Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Backlit keyboard on (new) entry-level MacBook?
- Thread starter Aztec
- Start date
- Sort by reaction score
What "idiotic debate?" Apple made a mistake on their web site, which lead to inevitable confusion. They've cleared it up now, but it took most of a day to do so.
The idiotic debate of people still claiming that it WILL have a backlit keyboard, despite no substantial evidence to support that.
Attachments
Apple representatives are substantial evidence
Hardly. They're the same ones who said that the MacBooks would be in store today "for sure", and yet most stores still don't have them, or even know when they WILL have them.
Interesting how quickly something goes from not even available at all to a dealbreaker without it.
Those are old pictures. They changed the site this morning. No backlight on the 2.0.
How does it involve money? You didnt pay for something and not receive it. It was a typo on the page, this is what the disclaimers and terms that YOU accept when purchasing products online are for.
I don't hear anyone "still claiming" this. Apple finally cleared up the discrepancy, but for something like 12 hours it was certainly confusing and a legitimate matter for discussion.
So I was noticing. It's amusing, but we do hear stuff like this every time Apple releases a new product, so it's hardly unexpected.
That's preposterous.
See here:
http://a248.e.akamai.net/7/248/2041...Catalog/US/Images/salespolicies.html#topic-22
Apple is not responsible for typographical errors. Apple reserves the right to cancel any order you have placed if there was a typographical error on the Apple Store concerning the pricing or availability of any item you ordered when you placed the order.
They cannot be held liable for mistakes.
Oh, really?
But, but, but--they said they did! It's on my receipt!!!!
I accept the apologies of everyone who jumped down my throat for being right.
Ordered 2.0 GHZ macbook and got upgraded to 2.4ghz
Hello all, i ordered my macbook 2.0 while it said backlit keyboard on tuesday at about 3pm eastern time. i saved the confirmation page that indeed says backlit keybaord. BUT i checked the order status today and the order does not say Backlit. SO i called apple customer service and inquired. they said it was a mistake and i was put on hold, then i was told i would get a call back.
Waited 10 minutes an got a call
the rep offered to give me an upgrade to the 2.4ghz macbook for $50, so i took that deal an ran with it.
Original order was canceled and now i have the 2.4 model on order with my education discount , then $50 more than the cost of the 2.0ghz macbook.
I had the 2.0 macbook upgraded to the 250gb hard drive, so after the education discount (i do go to OSU) and the hard drive upgrade, plus the $50 upgrade i paid $1,389 for the 2.4 ghz macbook,
( before taxes)
all in all i feel satisifed paying $50 to upgrade to the 2.4ghz macbook even tho the backlit wasnt a dealbreaker... i still that it was good cust/service to offer the discounted upgrade to the 2.4ghz.
Estimated arrival: Oct 20-22, i cant wait!!!
Hello all, i ordered my macbook 2.0 while it said backlit keyboard on tuesday at about 3pm eastern time. i saved the confirmation page that indeed says backlit keybaord. BUT i checked the order status today and the order does not say Backlit. SO i called apple customer service and inquired. they said it was a mistake and i was put on hold, then i was told i would get a call back.
Waited 10 minutes an got a call
the rep offered to give me an upgrade to the 2.4ghz macbook for $50, so i took that deal an ran with it.
Original order was canceled and now i have the 2.4 model on order with my education discount , then $50 more than the cost of the 2.0ghz macbook.
I had the 2.0 macbook upgraded to the 250gb hard drive, so after the education discount (i do go to OSU) and the hard drive upgrade, plus the $50 upgrade i paid $1,389 for the 2.4 ghz macbook,
( before taxes)
all in all i feel satisifed paying $50 to upgrade to the 2.4ghz macbook even tho the backlit wasnt a dealbreaker... i still that it was good cust/service to offer the discounted upgrade to the 2.4ghz.
Estimated arrival: Oct 20-22, i cant wait!!!
Hello all, i ordered my macbook 2.0 while it said backlit keyboard on tuesday at about 3pm eastern time. i saved the confirmation page that indeed says backlit keybaord. BUT i checked the order status today and the order does not say Backlit. SO i called apple customer service and inquired. they said it was a mistake and i was put on hold, then i was told i would get a call back.
Waited 10 minutes an got a call
the rep offered to give me an upgrade to the 2.4ghz macbook for $50, so i took that deal an ran with it.
Original order was canceled and now i have the 2.4 model on order with my education discount , then $50 more than the cost of the 2.0ghz macbook.
I had the 2.0 macbook upgraded to the 250gb hard drive, so after the education discount (i do go to OSU) and the hard drive upgrade, plus the $50 upgrade i paid $1,389 for the 2.4 ghz macbook,
( before taxes)
all in all i feel satisifed paying $50 to upgrade to the 2.4ghz macbook even tho the backlit wasnt a dealbreaker... i still that it was good cust/service to offer the discounted upgrade to the 2.4ghz.
Estimated arrival: Oct 20-22, i cant wait!!!
I'll be calling Apple... maybe they can do the same for me. It may not be worth $300 more, but $50? Sure.
UPDATE: I found out that this is actually true!
I called Apple customer service and after only a brief 5-minute conversation explaining my issue to the customer service rep, I was upgraded from the 2.0 GHz/250 GB model I ordered for $1339.00 to the 2.4 GHz/250 GB model (with backlit keyboard) for just $10 more. They knocked $150 off of the price (not including the discount I already got for using my student discount). GREAT deal. I love Apple customer service, I must say.
I called Apple customer service and after only a brief 5-minute conversation explaining my issue to the customer service rep, I was upgraded from the 2.0 GHz/250 GB model I ordered for $1339.00 to the 2.4 GHz/250 GB model (with backlit keyboard) for just $10 more. They knocked $150 off of the price (not including the discount I already got for using my student discount). GREAT deal. I love Apple customer service, I must say.
Yeah, same here, and I also had to go through one heck of a debacle with my credit card company in order to free up the funds to place the order again, but it finally worked! $1349 is a great price for that model.
I tried to do the same. At first they offered me a free case for the notebook, then a $50 store credit, finally they gave me a $150 credit back to my CC - they would not give me a $150 store credit so I could upgrade to the 2.4. Weird, but I'll take it.
That's so weird. You would think that they'd have a consistent policy on this kind of thing, especially when you know they HAVE to have gotten several hundred calls like this today (if not way more).
