This is a story about me receiving bad information from an AT&T rep. That info was so bad that it sounded good enough for me to give up my grandfathered unlimited data plan. The replacement wasn't even close to being as good as what I had. Kind of like giving up a Corvette for a Prius! It started when I went to the Apple store to pick up my LTE watch. Myself along with many other people experienced problems getting them set up with our carriers. I received a message to contact AT&T. I did that and had to work through a few people until I got to a technical rep that worked hard to get the issue corrected. I give him credit for that. The problem started when he suggested that my UDP might be the reason we couldn't get it set up on the system. I told him I didn't want to change plans. I was going to hold onto my UDP like a little kid holds his teddy bear. He continued to work on the problem and contacted people in the technical department for help. Meanwhile I was in the Apple Store. People there were trying to figure it out also. We got to a point where he though we'd be good after a few steps but wasn't sure. The conversation lead into plans again so I listened to what he had to say. I suggested I give up my grandfathered UDP and 5GB iPad plan for the newer UPDs. He said each device would have 22GB of data. After that it might slow down in congested areas. I questioned the each device thing a few times because I thought it was shared data. Each time he told me it was for each of them. He said they had some problems before but learned from their mistakes. I figured he created new plans and they sounded pretty good. I'm lucky to use a total of 20 GB most months. There has been a few months that I've gone over that but it's rare. And lately I've been using 7-9GB on my iPad so I've been paying an extra $20-$40 per month. This info pushed me over the edge so I agreed to change plans. He even told me that he was in the tech department so it didn't matter to him which plan I use. He was just trying to suggest the best one for me.
It took one more call while at the Apple Store to get the watch set up (close to 3 hours total). It works great. I was using my iPad's hotspot to update another device while on the way to the mall. I later tried to use it and found that it wasn't working. Hum... I then tried to do it with my phone. No luck there either! This evening I jumped on AT&T's site to look at the plans That's when I found that guy talked me into a bad situation. First, I was right about the data. It's a shared 22GB bucket and NOT 22GB for each device. If that isn't bad enough, my download speed is now 3 Mbps instead of the FAST LTE speeds that I've been used to for years. And then I realize I no longer have personal hot spots (my iPad did, the phone didn't). Finally, no HD video streaming. I am NOT a happy camper!!!!!!!!
I called AT&T to see what could be done. The first rep kept saying he was sorry but that was all he could do. He offered the next plan up that provides LTE service, hot spots and HD streaming. But that costs more than I was paying before plus I had full unlimited data. And the other guy gave me bad info. I wanted what he told me I was going to have or my old UDP back. The rep said he didn't see that he could give me that plan back. I was think transferred to someone higher than him. She also said she couldn't give me my old plan but escheated the case to the Back Office Team. She said they can do a lot more than most people there. If there is a chance of me getting my old plan back, they are the people that can make it happen. She didn't say what will happen if they can't. So now I wait. It should be 3-5 days until I hear back from them.
It took one more call while at the Apple Store to get the watch set up (close to 3 hours total). It works great. I was using my iPad's hotspot to update another device while on the way to the mall. I later tried to use it and found that it wasn't working. Hum... I then tried to do it with my phone. No luck there either! This evening I jumped on AT&T's site to look at the plans That's when I found that guy talked me into a bad situation. First, I was right about the data. It's a shared 22GB bucket and NOT 22GB for each device. If that isn't bad enough, my download speed is now 3 Mbps instead of the FAST LTE speeds that I've been used to for years. And then I realize I no longer have personal hot spots (my iPad did, the phone didn't). Finally, no HD video streaming. I am NOT a happy camper!!!!!!!!
I called AT&T to see what could be done. The first rep kept saying he was sorry but that was all he could do. He offered the next plan up that provides LTE service, hot spots and HD streaming. But that costs more than I was paying before plus I had full unlimited data. And the other guy gave me bad info. I wanted what he told me I was going to have or my old UDP back. The rep said he didn't see that he could give me that plan back. I was think transferred to someone higher than him. She also said she couldn't give me my old plan but escheated the case to the Back Office Team. She said they can do a lot more than most people there. If there is a chance of me getting my old plan back, they are the people that can make it happen. She didn't say what will happen if they can't. So now I wait. It should be 3-5 days until I hear back from them.
