I purchased a new Macbook Air and sent in my mid-2011 Macbook Air (1.7GHz Intel Core i5) as a trade-in. The Macbook air is old and has some dirt and minor cosmetic issues but the laptop and display were functioning perfectly. Apple initially estimated the trade-in value to be $135. Not great, but I'll take it.Yep, they are either super inept or shady! After buying a new MacBook Pro I Sent my 10 year old mac book pro in for recycling. They offered me $40. It wasn't worth my time considering I took it down to apple to have it wiped and the latest os (for that computer) installed. I did it because Apple states it is environmentally friendly to dispose of your computer this way, reusing parts or whatever they do.
Just like numerous reports to the BBB, my computer supposedly arrived "damaged". The MacBook did not have a scratch on it when I shipped it. It was always kept in a case, and had only been used a few times in the last 5 years. The Rep at Apple even commented that it looked new. The computer was sent back to me finally and it had damage in the same area as so many other "damaged" computers. Wow, what a coincidence that they are all damaged in shipping in the same area.
Don't waste your time with Phobio.
Good for you! Too bad you had to spend your valuable time proving they are liars and forcing them to do what is right.
After sending in the device I get an email stating that they've revised the trade-in value to $35 due to "Display not functioning properly (Lines, Flicker, Pixel Damage)." I could accept the new refund value or cancel the trade-in and have my device sent back to me. The device was working when I sent it to them so I cancelled the order.
Upon receiving the laptop back, I fired it up and the display was still functioning properly. I contacted Phobio and they again stated the reason and provided a photo of the display problem.
This was the picture they sent. The Red Arrow apparently points to whatever the problem is.
This feels very much like a bait and switch by Phobio. Use the refund amount suggested by Apple, people send in their device, then invent a reason to reduce the trade-in refund. Now that you have their device a lot of people will probably accept the reduced value.
They are super shady. I wouldn't recommend using Apple Trade-In.