Benefits of buying In Store vs. Online?

Discussion in 'iMac' started by drpotter2807, May 8, 2011.

  1. drpotter2807 macrumors newbie

    Apr 10, 2011
    I am going to be purchasing the 27"iMac (as soon as I decide which model). I am new to Apple and their customer service. Is there any hidden benefit to buying in an Apple Store vs. Apple online vs. Apple online reseller (amazon, maccconnection, etc)

    Should I just find the best price and go with that or do apple store customers get better service at the genius bar?

    I am a member of PPA and eligble for the teacher discount. Pretty sure I won't be able to use those in conjunction, though

    Thanks for any advice!
  2. MR.Raul macrumors regular


    Jul 28, 2010
    If you want a custom iMac, you don't have a choice but to buy it online.
    Some exceptions may occur in some stores though.
  3. Dresevski macrumors 6502

    May 6, 2011
    If you go to the store you may be able to talk them out of a trackpad. I ordered online and now must figure out how to go in and try to pick one up/switch it out for the mouse.

    By going somewhere like Amazon you may avoid tax but you won't have the Apple discount. I think you just need to open a bunch of tabs in your browser and compare all possibilities.
  4. drpotter2807 thread starter macrumors newbie

    Apr 10, 2011
    I guess my main question wasn't coming across in my jabbering . :)

    Is the quality of your in store service - after the sale (genius bar) better if you purchase in store or does it not matter?
  5. Dresevski macrumors 6502

    May 6, 2011
    Does not matter, at all. You can always go into Apple and have your problems taken care of. Buying it in the store only results in someone asking you a bunch of times if you want to add software, like they did with my mom, when I was standing there denying every offer saying I could buy it cheaper elsewhere.
  6. gdeputy macrumors 6502a


    Jul 23, 2008
    New York
    Doesn't matter at all. Support is great across the board regardless.
  7. Treeman574 macrumors regular

    Feb 5, 2011
    QLD, Australia
    I would avoid that apple store. Early into a release they are likely running low on stock. Even if they have stock, they'll hassle you about the better model and bto options that you 'need'. (*cough*, expensive ram, *cough*).

    With the online store there is no bargaining, no hassle, just a small wait for delivery.
  8. harcosparky macrumors 68020

    Jan 14, 2008
    Buying IN STORE has one major benefit over ordering online.

    IN STORE - you can fire up and test out the iMac before taking it home. If there is an issue it is found before you take it home and they bring out another machine.

    ONLINE - Well if it comes to you with a problem you have to pack it up and ship it back -OR- take it to an Apple Store for repair/exchange.
  9. ceejaykay macrumors newbie

    Aug 4, 2009
    Don't forget to support your local Apple Specialist Store as well. Even though these are independent retailers they are trained and held to the same standards as Apple owned stores! They might also have more pricing flexibility whilst still enabling you to build interpersonal relationships with Apple certified professionals.

    Nothing like face to face purchasing and relationship building when it comes time for asking for that extra favor, like when your Mac needs help, close to or at deadline time!

    Apple Specialist stores have a tougher go at remaining in business and can't compete solely on price with the online discount stores, so they find creative ways to add value to your purchase.

    Support your store!
  10. scoobydiesel macrumors member


    Aug 29, 2010
    Sadly Online is really the only option for me.... Besides a Best Buy that is about 45mins away the next closest option is around 2 hours or so away, which is just not a fun trip to make in my opinion.
  11. ceejaykay macrumors newbie

    Aug 4, 2009
    I feel for ya, really do. We are blessed to have a couple choices between Apple Specialsts and Apple Stores within 10-45 minutes. I prefer the Specialists store, they know me by name and never fail to amaze me with their memory/knowledge of equipment in my house. Even the stuff I bought elsewhere. :)

    I like to support local independents whenever, wherever I can, even if the initial cost seems higher. I rely on locals to put food on my table and Apples on my desk! We buy all our produce from local farmers!
  12. harcosparky macrumors 68020

    Jan 14, 2008
    In over 7 years of buying Apple Computers from Apple Stores not once have I been hassled about anything, options or otherwise.

    This includes the Apple Stores in ....

    Towson, Maryland
    Christiana, Delaware
    New York City, New York
    Washington, DC

    In those stores I had ....

    NO Hassles
    NO Bargaining
    NO WAIT - select/pay/take home on same day
  13. applefan289 macrumors 68000

    Aug 20, 2010
    There really is no difference. I live 30 minutes from three Apple stores, and I bought my iPod Shuffle online. Of course, an iMac is different (which I bought at the store), but if I had to do it over again, I would buy it online. I just like the convenience ordering my computer quietly with no pressure. When you go to the store, there's always a bunch of customers and the whole thing feels uncomfortable, especially if the Apple store is in a mall and you have to bring it outside to the car.

    Just buy it online, they usually ship it a few hours later (which was the case with my iPod Shuffle). You will have to wait about 2-3 days, but to me the convenience is worth it.
  14. 2ndname macrumors member

    Mar 19, 2011
    In my own experience, apple retailer gives you excellent customer satisfaction. I hate brick and mortars, fry's being the worst, but apple is a different beast.
  15. Jazwire macrumors 6502a


    Jun 20, 2009
    Cheaper taxes online, while you do pay the state tax.
    You don't pay any city,county taxes.

    I know for me its about 3% less.
  16. silentbob007 macrumors regular

    Jul 31, 2010
    Little Rock, AR
    Depending on where you buy online (including Apple Store), you can get a % of the purchase back by using a referral site (ShopDiscover, Fatwallet, etc).
  17. philipma1957 macrumors 603


    Apr 13, 2010
    Howell, New Jersey
    Only if you buy a lot of them at the same store for a few years in a row. Of course if you buy a lot of them from the online store for a few years in a row you will get better service. This is a voice of experience Having purchased more then 20 mac minis for 3 years in a row from apple online store.
  18. likegadgets macrumors 6502

    Jul 22, 2008
    I agree - I have been buying for a few years from the local Apple store. Even the BTO units (they configure these for me at the store, but counts as a sale of the store). I know people in sales there and the managers - they strive to give extra good care. I started doing this when years ago I purchased a MBP from an authorized online retailer that arrived with a defect. Went to the Apple store and asked for a replacement - initially they insisted I deal with the online retailer but the manager then agreed to replace on the spot. Ever since I but at that store
  19. Zeov macrumors 6502a


    Apr 1, 2011
    most likely if you need costum build you need to order online.

    But if you dont, just go into the store and buy it, then you'll have it pretty quickly :)

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