iPhone X Bent iPhone question

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Totally

macrumors 6502a
Original poster
Feb 22, 2012
742
259
West Coast = Best Coast
Hi All,

I am looking for advice. I made the jump from my iPhone SE. I purchased a used iPhone X on eBay at the end of December with one of those 15% off coupons, it just came this weekend. I purchased it from a large seller with something like 30,000 feedback and 99%+ positive. I purchased it in 'excellent' condition. It looks 'like new', other than this slight bend. I didn't notice the bend initially, it took me like an hour to notice it. It's a 256 GB CMDA + GSM version. I paid $740 - $100 (15% off coupon). The bend is on the order of like 1 degree or 2 degrees. I can see it if I put a straight edge up next to it.

My question is what would you do? Would you...

1. Take it to the Apple store to see what they say about it. And if this, should I message the seller now and inform them of this?

2. Just return it.

3. Keep it considering the phone is fully functional and was only $640 out the door for something that was originally $1149 + tax.

Thanks for the advice.
 

Totally

macrumors 6502a
Original poster
Feb 22, 2012
742
259
West Coast = Best Coast
I don't know if it's a common problem. I want to know if it's something that will decrease the life of the phone. Figure they will know better than anyone else. I don't expect them to give me a new phone, but they would be a knowledgeable ear that I can talk to.
 

akash.nu

macrumors G3
May 26, 2016
8,539
9,563
I don't know if it's a common problem. I want to know if it's something that will decrease the life of the phone. Figure they will know better than anyone else. I don't expect them to give me a new phone, but they would be a knowledgeable ear that I can talk to.
They will not “talk” to you about a secondhand phone you’ve bought from someone else on eBay. If it requires a repair, I doubt they’ll even do that.
 

nburwell

macrumors 601
May 6, 2008
4,781
1,710
DE
Can you post a picture of the bend? Did the seller make any mention of the bend in their description?

If it were me (and take this with a grain of salt because I'm OCD with my devices), I would return the phone to seller. If the seller has ton's of feedback, they could potentially swap your device out for another one. But I certainly would bring this to the attention of the seller as soon as possible.
 

Ebok

Suspended
Aug 22, 2018
457
669
They will not “talk” to you about a secondhand phone you’ve bought from someone else on eBay. If it requires a repair, I doubt they’ll even do that.
What is Apple going to do for you? It’s a used phone purchase from a 3rd party on Ebay. Return it to the seller if you’re bothered or not satisfied with what you received..
what on earth are you two talking about.

if the iPhone is under warranty it does not matter who what when where the phone came from... (as long as it's not iCloud locked)

i've purchased second hand iPhone's and have gotten repairs/replacement devices from Apple under warranty.
 
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JPack

macrumors 603
Mar 27, 2017
5,455
8,211
what on earth are you two talking about.

if the iPhone is under warranty it does not matter who what when where the phone came from... (as long as it's not iCloud locked)

i've purchased second hand iPhone's and have gotten repairs/replacement devices from Apple under warranty.
Bends are not covered under warranty.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
32,858
33,706
I don't know if it's a common problem.
No, bending with the iPhone X was _never_ common with the iPhone X, this is the first I have even heard of that, especially being that it’s constructed of steel and glass. I would file a claim, return the iPhone back to the seller to have your money refunded.
 

BLBL

macrumors 6502a
Apr 11, 2018
835
123
Hi All,

I am looking for advice. I made the jump from my iPhone SE. I purchased a used iPhone X on eBay at the end of December with one of those 15% off coupons, it just came this weekend. I purchased it from a large seller with something like 30,000 feedback and 99%+ positive. I purchased it in 'excellent' condition. It looks 'like new', other than this slight bend. I didn't notice the bend initially, it took me like an hour to notice it. It's a 256 GB CMDA + GSM version. I paid $740 - $100 (15% off coupon). The bend is on the order of like 1 degree or 2 degrees. I can see it if I put a straight edge up next to it.

My question is what would you do? Would you...

1. Take it to the Apple store to see what they say about it. And if this, should I message the seller now and inform them of this?

2. Just return it.

3. Keep it considering the phone is fully functional and was only $640 out the door for something that was originally $1149 + tax.

Thanks for the advice.
Where bend is located exactly in your phone?

I recently got brand new sealed retail box X from authorized reseller and it was very slightly bent. I posted photos of it here: https://forums.macrumors.com/threads/xs-slightly-bent.2156517/#post-26941172
I did not bother to return it because I already exchanged one for other reasons and since this is brand new phone, I guess it must have passed the factory QC and is considered within specifications. Bend is so slight that so far no problem fitting a tempered glass screen protector and Apple leather case.
 

bpeeps

macrumors 68040
May 6, 2011
3,094
3,002
Proof or delete your post, honestly. There's an extremely big difference between aluminum and steel. This just feels like paranoia leaking from the iPad forums.
 
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akash.nu

macrumors G3
May 26, 2016
8,539
9,563
what on earth are you two talking about.

if the iPhone is under warranty it does not matter who what when where the phone came from... (as long as it's not iCloud locked)

i've purchased second hand iPhone's and have gotten repairs/replacement devices from Apple under warranty.
They will not touch a damaged iPhone.
 

tl01

macrumors 68020
Jun 20, 2010
2,320
623
Photo of the bend. Apple won’t cover damage unless the phone has Apple care plus.
 

BugeyeSTI

macrumors 68040
Aug 19, 2017
3,438
2,398
Arizona
i know.. but they said apple won't even talk to them, which is simply not true.
They’ll talk to anyone. They’ll just say they cant help him with a bent phone. It didn’t bent itself and the phone is obviously up to a year old why waste the time, he can just send it back to the seller..
 

blackberrycubed

macrumors 6502a
Feb 26, 2013
663
700
No harm in going to store (if phone still under warranty) and saying hey i dont know how but its bent. If they repair /replace it then great otherwise you can just return it to seller. Done.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,130
16,778
So is the OP just going to ignore our questions to see pics of the phone? I'm curious to see this so called "bend" on the X.
Seems like the OP realized the best course of action is to take it up with the seller and/or eBay.
 
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Mlrollin91

macrumors G5
Nov 20, 2008
13,528
9,078
Ventura County
They will not touch a damaged iPhone.
Really not sure where you are getting that from. Apple will either repair or replace damage phones based on the OOW fee. To say they “will not touch a damaged iPhone” is beyond inaccurate.

By your logic a broken screen or broken back would “not be touched” by Apple.
 

ThatiPhoneKid

macrumors 6502a
Aug 15, 2017
954
629
Hi All,

I am looking for advice. I made the jump from my iPhone SE. I purchased a used iPhone X on eBay at the end of December with one of those 15% off coupons, it just came this weekend. I purchased it from a large seller with something like 30,000 feedback and 99%+ positive. I purchased it in 'excellent' condition. It looks 'like new', other than this slight bend. I didn't notice the bend initially, it took me like an hour to notice it. It's a 256 GB CMDA + GSM version. I paid $740 - $100 (15% off coupon). The bend is on the order of like 1 degree or 2 degrees. I can see it if I put a straight edge up next to it.

My question is what would you do? Would you...

1. Take it to the Apple store to see what they say about it. And if this, should I message the seller now and inform them of this?

2. Just return it.

3. Keep it considering the phone is fully functional and was only $640 out the door for something that was originally $1149 + tax.

Thanks for the advice.
Send it back if they never mentioned it in the product description, if they don’t help you, contact eBay they have a money back guarantee, good luck! :)
 

akash.nu

macrumors G3
May 26, 2016
8,539
9,563
Really not sure where you are getting that from. Apple will either repair or replace damage phones based on the OOW fee. To say they “will not touch a damaged iPhone” is beyond inaccurate.

By your logic a broken screen or broken back would “not be touched” by Apple.
A secondhand already damaged product is not something apple gets involved with, as far as I’m aware of. If the OP had bought it from apple then the OOW repair would have been the case.
 
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