Sorry if I've posted in the wrong forum, I wasn't sure where to put this. Can anyone advise me on the best way to escalate a complaint about the AppleCare service I've had for my MacBook Pro? I haven't been getting anywhere and am now worse off than before I began the service request. In short: About two months ago, while I was using my MBP I got an error message that my SSD was damaged and could not be repaired.I rebooted and ran disk utility which told me the disk bad errors which couldn't be repaired. Was unable to boot after doing that. Ran through an extensive list of troubleshooting and eventually had to format the disk. I did a fresh install of macOS as everything I use is cloud based so didn't need my Time Machine backup. Since then, it has been laggy and slow intermittently. Since this began, I have been checking every morning for appointments at any of the Apple Store genius bars within driving distance and there have been none. Eventually had to arrange for Apple to collect it for repair. Was without my MBP for 10 days which is a big problem as it is my main work machine. They then lost it and I spent hours on chat and phone trying to track it down. Eventually had several calls from the service centre who initially told me the SSD would be replaced, then that they were only going to reinstall the OS then it was sent back to me with no explanation of what testing had been done and only a fresh install of the OS has been done (and only El Capitan, not Sierra for some reason). I could have done this at home and not been without my MBP for 10 days. Not only that, but the lower case wasn't reattached properly and is loose, with misaligned screws. I'm getting nowhere with Apple support so would like to know if there is something else I can do to get this escalated and actually repaired? tl;dr have been trying to get MBP repaired for two months, it is now in worse condition than when I began after being with Apple for repair for 10 days. Who do I complain to to actually get something done about this?