Venomrush:
My research on the Internet seems to say Apple has rename the LTE to 4G for carriers outside the US
Venomrush:
I would be more comfortable talking to a senior advisor if you don't mind Cameron
Cameron:
I understand, but there are a lot of rumors out there and if it did not come directly from us you can't be sure of it, I can assure you that we can't change the label of the service a service provider uses, because the info comes from the carrier themselves. I will be more than happy to get you over to a senior advisor, one moment please Venomrush
Cameron:
Thank you for being so patient and understanding! I have a senior advisor on the other line that will be able to assist you from here okay?
Ben:
Thanks for contacting AppleCare chat support. My name is Ben. Please give me a moment to review your information.
Ben:
Hello Venomrush, I understand that you have some questions about your phone, iOS 7 and cellular data.
Ben:
I'm going to do my best to answer them for you
Venomrush:
I have been talking to Cameron relating to the information display on the iPhone for the high speed data network
Venomrush:
Would you be able to advise Apple internal definitions of LTE/4G. What is the difference between 4G and LTE? What is the speed range for 4G and speed range for LTE? What is the technology used for 4G and LTE that makes iPhone displays differently. As there must be a reason to show either LTE or 4G
Ben:
Sure, I'll be happy to answer those, First Each region defines 4G and LTE separately so I cannot give you equivalent throughput bandwidths. The terms are the furthest Homologation of the GSM AND UTMS standards. LTE or long term evolution is the fastest throughput standard that 4G can achieve at present.
Venomrush:
My argument that there were changes during the transition to iOS7 came from this thread
https://forums.macrumors.com/threads/1608371/ - from here, if you spend some time reading through the posts. Only the users on US carrier such as Verizon see the LTE. While the rest of the users outside of the US all confirmed it has been changed to display 4G
Ben:
Where
4G can be considered the highest current band,
LTE can be considered 4G on turbo.
The maximum download rate of LTE devices is up to about 300 MBs, however, the real world application of that depends on power consumption, signal rate, and location, along with the limitation of maximum speeds provided by the carrier.
Ben:
I'm sorry Venomrush, that information is incorrect.
Ben:
Its conjecture, and there is nothing wrong with the discussion, but I can confirm that is inaccurate.
Ben:
LTE and 4G are not listed the same on any Apple devices or software because they are not the same
Ben:
Further the label of the data network is actually provided by the carrier's tower. Your phone finds a tower and connects to it, and it uses the highest possible data network available to it. It receives the label from the cellular service,
Venomrush:
I understand. As you can image, this will cause some concerns for me as an end user. Is this my carrier that is not offering LTE service as advertised or Apple fault? With the evidence that my colleague is on the same carrier using the iPhone 5 on iOS6 sees LTE while I am on iOS7 and see 4G, in a way points to the fault is with the device (we are both sitting in the same room)
Ben:
Venomrush, thats a good question, and if there is a fault with the device, we would want to get hat addressed, you are in warranty and that should not be an issue. I can confirm that iOS 7 will display the appropriate data network label. If you are not able to get connected to that network and it is available in your carrier, and in your area, then we would advise to complete via iTunes a step called the restore as new.
Ben:
This is a full factory reinstall of the device, returning it to brand new software condition, without the restoration of a backup, to test whether under optimal conditions the device is performing approriately
