I had to order it so I take it will ship in Sept. It ask me what was the serial number on my laptop to see if my computer would qualify for the upgrade for 9 dollars and it did and I ordered it
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Bought a new MBP and bestbuy gave me a better one
- Thread starter blockburner28
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I had to order it so I take it will ship in Sept. It ask me what was the serial number on my laptop to see if my computer would qualify for the upgrade for 9 dollars and it did and I ordered it
DISCLAIMER: This only applies to German law. I do not know the legal situation in the USA.
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You're probably not even the legitimate owner of the computer, because you agreed to transfer property on the cheaper MacBook Pro, not the more expensive one. For example, if you and I agree that I'll sell you 100 rolls of toilet paper for $10, and I deliver 150, you only become owner of 100, not of the 150, because ownership transfers through consent, not the mere act of me accidentally sending you 50 additional rolls.
You also would be liable to return the computer if BestBuy were to sue you. You gained possession (not ownership) of the more expensive MacBook Pro without a legal cause. BestBuy would be in its rights to make a civil claim of unjust enrichment against you.
Now, criminally speaking, you may be liable for fraudulent conversion. You had no intent when you picked up the computer, but now that you are fully aware of the situation and are refusing to bring back the computer, your intent is fully manifest. You desire to keep a computer that does not belong to you, and by doing so, you are depriving BestBuy of its rightful property.
There is no moral or legal doubt in this situation about what you should do.
I'm sure this isn't the answer you want to hear, but it's better you hear it here first, if BestBuy ever catches onto you. Because what will you defend yourself with? "I didn't know" definitely won't fly. And ignorance of the law was never an excuse. Bring the computer back. It's the right thing to do.
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You're probably not even the legitimate owner of the computer, because you agreed to transfer property on the cheaper MacBook Pro, not the more expensive one. For example, if you and I agree that I'll sell you 100 rolls of toilet paper for $10, and I deliver 150, you only become owner of 100, not of the 150, because ownership transfers through consent, not the mere act of me accidentally sending you 50 additional rolls.
You also would be liable to return the computer if BestBuy were to sue you. You gained possession (not ownership) of the more expensive MacBook Pro without a legal cause. BestBuy would be in its rights to make a civil claim of unjust enrichment against you.
Now, criminally speaking, you may be liable for fraudulent conversion. You had no intent when you picked up the computer, but now that you are fully aware of the situation and are refusing to bring back the computer, your intent is fully manifest. You desire to keep a computer that does not belong to you, and by doing so, you are depriving BestBuy of its rightful property.
There is no moral or legal doubt in this situation about what you should do.
I'm sure this isn't the answer you want to hear, but it's better you hear it here first, if BestBuy ever catches onto you. Because what will you defend yourself with? "I didn't know" definitely won't fly. And ignorance of the law was never an excuse. Bring the computer back. It's the right thing to do.
in the US, I'm not speaking about actual law, but in common practice, if a company makes an error in your favor, you are entitled to that error. in other words, to the OP, do not feel at all obliged to return the machine. in most stores, if an item is marked at a lower price than it should be, and the cash register rings it up as the correct, higher price, it is almost ALWAYS given to the consumer at the accidental, lower price.
bestbuy made an accident, too bad for them. if you ever have issues with the machine, you can take it to the genius bar as you would any other computer, no receipt necessary.
I would 100% keep it, without a doubt. it's sort of similar to when apple sends out refurbs at a higher spec than marked. is apple doing it willingly? if not, it's the same thing. no big deal.
Id sell it then then buy the 2.26and keep the extra money!! jk keep it its not your fault and it seems like the guy that sold it to you was a jerk
Here is a spin...
People on here are saying to keep it and, nothing wrong here was done because you were not aware when you left the store...
You asked if by you keeping it was dishonest. Well, if they had given you an inferior mac, would you think for a second "Well, they made a mistake, it's ok."?
I kind of doubt it. So, what you are doing by keeping it is in fact stealing even if it is by taking advantage of their mistake.
Also, there is so much talk of "Maybe they will give me something when I return it" This is really funny to think that we feel the need to be awarded for doing something honest. I find it kind of disturbing that so many people have this mindset...
I probably sound like a jerk here... That is not my intention...
People on here are saying to keep it and, nothing wrong here was done because you were not aware when you left the store...
You asked if by you keeping it was dishonest. Well, if they had given you an inferior mac, would you think for a second "Well, they made a mistake, it's ok."?
I kind of doubt it. So, what you are doing by keeping it is in fact stealing even if it is by taking advantage of their mistake.
Also, there is so much talk of "Maybe they will give me something when I return it" This is really funny to think that we feel the need to be awarded for doing something honest. I find it kind of disturbing that so many people have this mindset...
I probably sound like a jerk here... That is not my intention...
Yes, it is a mistake on their behalf. However, if you bought their warranty and bring it back for any problems, you will not be covered.
They check in the system if you don't have your receipt, and it will say that you either purchased the $1499 MBP for $1199 (on the receipt), or that you technically purchased a $1199 model (but in your case someone physically gave you the wrong one).
If it is/was case 2, then you will not be covered by Best Buy. If your receipt shows the $1499 model #, at the price of $1199 your fine.
They check in the system if you don't have your receipt, and it will say that you either purchased the $1499 MBP for $1199 (on the receipt), or that you technically purchased a $1199 model (but in your case someone physically gave you the wrong one).
If it is/was case 2, then you will not be covered by Best Buy. If your receipt shows the $1499 model #, at the price of $1199 your fine.
First, do the receipt and the box information line up?
Second, does the computer information (look in the Apple menu, under "About this Mac") sync with the box?
It's weird that Best Buy's bar code scanner wouldn't notice the faster computer.
Anyway, I would say it's not worth taking back, because Best Buy would have to write it off as a loss and sell it at a demo model, which would probably sell for less than $1199. In any case, now that it's been open and used they can no longer sell it at full price.
As for the warranty, I would just make sure you register online with the computer you have and if a problem arises in the future you can always say that you lost the original receipt and you'll have you're registration information to prove that you were the original owner of that computer.
Second, does the computer information (look in the Apple menu, under "About this Mac") sync with the box?
It's weird that Best Buy's bar code scanner wouldn't notice the faster computer.
Anyway, I would say it's not worth taking back, because Best Buy would have to write it off as a loss and sell it at a demo model, which would probably sell for less than $1199. In any case, now that it's been open and used they can no longer sell it at full price.
As for the warranty, I would just make sure you register online with the computer you have and if a problem arises in the future you can always say that you lost the original receipt and you'll have you're registration information to prove that you were the original owner of that computer.
I can speak for this - Best Buy mixed up some prices once, and I got to the register saying WTF as I thought a particular 500GB drive was $50 cheaper. Employees checked and I got it for that price; I didn't know they had screwed up the tags.
Still, I would say that you are entitled to your machine (a slightly different case). If you bought AppleCare and registered it already, then you shouldn't have any support issues (unless you have to go through BestBuy for support, which I doubt
).Any lawyers know about more about this? I don't really wnat to see RougeVasion v. BestBuy being quoted all over the place.
Best Buy does sell open box computers or in other words returned computers. A $1399 model that is a OB, usually sells for $1349 or $1299. The price decreases depending on how long it sits.
I'm assuming what happened was the employee typed in the SKU for the MBP, but when he went to grab it, he grabbed the wrong model, but since he already typed in the $1199 SKU, the employee had no idea he was wrong.
For some reason they just went in the cage and pulled out a laptop and gave it to me with my receipt. They rung it up before I even got the computer, I am taking they just used the store model number or something.
Yeah. So its the employees fault. They ringed you up with the proper model, but when they went and got your MBP, they got you the wrong model.
If you bought the Best Buy extended warranty, you will get into alot of problems. If your going to buy AppleCare, you will be fine.
huh?
doesn't it come out in september?
isn't it $30?
where is this pre order thing?
yeah it comes out in sept and if you bought a mac after june 8 its 9 dollars for snow leapard
Somebody is probably going to lose their job over this when inventory time comes around.
I would go into another Bestbuy, not the one you bought your computer at, and ask them "hypothetically" what happens in situations like this. It might be that you'll get to keep the computer and not get in trouble later if they are able to trace it back to you.
I would go into another Bestbuy, not the one you bought your computer at, and ask them "hypothetically" what happens in situations like this. It might be that you'll get to keep the computer and not get in trouble later if they are able to trace it back to you.
there is practically no way they can trace it back to the OP. there is nothing to show he has the faster model. if the OP did not purchase any sort of best buy extra warranty, there is no reason at all to return it.
I work in retail (at a large, national company), and I can say that my previous post (consumer gets to keep the store error) is 100% enforced. if we make the mistake, we take the fault. the consumer is under no obligation or expectation to return the product
Keep the machine and buy the additional 2 year extension of Applecare from Apple with the academic discount (if you haven't). Register it online and your set. It's their fault for not checking the SKU on checkout. That's why when I worked at CompUSA they always had managers sign off on larger purchases to prevent stuff like this. More then likely someone put a box of 2.56 back into the wrong pile (into 2.26 pile) after someone's credit card didn't go through.
That is correct. The employee is at fault, not the customer.
There is no way Best Buy can trace it back to the OP unless he bought the extended warranty, in that case, they ask for your first/last name, phone number, address etc.
Best Buy is pretty good when it comes to customer service, so even if you told them, it shouldn't be a problem, and besides they can't make you return it.
Also, what are they going to do with a computer that you've turned on and used? It's now a refurb. They'd let you keep it.
Regardless of this, I say keep it.
Regardless of this, I say keep it.
Keep it.
If you bought the Best Buy warranty, go back to the store with your receipt, cancel it and get a refund for it. Buy AppleCare instead.
Inventory errors frequently occur with companies like Best Buy. They factor these errors into their budgets, so the way you can look at it, they pretty much expect things like this to happen. Just feel lucky that it happened to you.
Think of it as retribution for the way that manager treated you.
If you bought the Best Buy warranty, go back to the store with your receipt, cancel it and get a refund for it. Buy AppleCare instead.
Inventory errors frequently occur with companies like Best Buy. They factor these errors into their budgets, so the way you can look at it, they pretty much expect things like this to happen. Just feel lucky that it happened to you.
Think of it as retribution for the way that manager treated you.
It's not much of an inventory error. They do have budgets, but those are for "shrink" or stolen items.
Keeping it and not notifying the Best Buy to some extent would not eliminate the guilty conscious to me. You know they made a mistake, so its your noble duty to let them know about what happened. That is assuming you feel bad to some extent, because if you don't then there is no problem.
I wouldn't worry about it. Personally, I absolutely hate Best Buy with a passion. They try and rip people off each and every day (just try to buy an hdmi cable for example), but this time you were on the winning side of their own error. Just consider yourself lucky and enjoy it and leave it at that.