Bought Mac on eBay + shipping snafu = bad!

[zero2dash]

It's very questionable that a) she under insured the item and b) didn't specify that it requires a signature. For all you know she could've sent you a brick.

AFAIK all UPS deliveries require a signature unless you sign a waiver with UPS which is kept on file. If you haven't done so, then obviously the driver cannot leave the package without a signature according to the rules they are supposed to follow.

I don't know who's more at fault, the seller or the UPS driver, but IMO the burden of proof is on their hands.

Good luck, keep us updated.

 

[mick4394]

It's very questionable that a) she under insured the item and b) didn't specify that it requires a signature. For all you know she could've sent you a brick.

AFAIK all UPS deliveries require a signature unless you sign a waiver with UPS which is kept on file. If you haven't done so, then obviously the driver cannot leave the package without a signature according to the rules they are supposed to follow.

I don't know who's more at fault, the seller or the UPS driver, but IMO the burden of proof is on their hands.

Good luck, keep us updated.

At this point I think the burden of proof falls on UPS. They're the one's who last had the product. They're the ones that left a thousand dollar piece of merchandise on a doorstep (or whatever the hell they did with it).

 

[suneohair]

Nothing at this point. I initiated a tracer with UPS. I have been discussing it over at eBay.

I have a paypal claim in. I also have options through my bank.

The seller understands that she has to file a claim. She says she will be able to do more on Monday. We will see.

 

[AaronICT]

suneohair, you said you lived in an apartment building. Is there an rental office on-site? When my wife and I lived in Florida, UPS would often have the office staff sign for them, who would then (hopefully) lock the packages up until we could come and get them.

We lived in a 400+ unit apartment community in Merritt Island, I know having on-grounds staff isn't the norm countrywide, but if you do, maybe you should call them and see if they saw anything, or even if they have it?

--Aaron

 

[suneohair]

No office or anything of thaqt sort. There is about 12 apartments in my building. I asked everyone. UPS has left it in the front which is nowhere near my apartment before and claimed it as front door.

Plus, no signature was requested by the seller. UPS verified that for me when I called. So at this point it is lost in the wind.

As I said there is a tracer on it now. She said she would file a claim on Monday. It is underinsured, so I hope she plans on covering the rest.

 

[jeremy.king]

If the seller would have required signature, we wouldnt be here right now. You don't send a $1300 (insured for $1000...) and not have a signature. That is asking for trouble, and indeed from what I have read Paypal only protects you if you require signature for items over $250.

I hate to say this, but there is a lesson to be learned here.

Anytime you buy a big ticket item make sure that seller requires a signature and always always always make sure its insured. Her eBay auction is quite clear no insurance was offered and frankly, it's not her responsibility to request signature. The blame could be just as much on you as it is on her. Maybe its bad karma for buying a machine with pirated software!

Honestly, it sounds like someone swiped it from the "front step." Hopefully it works out for you, but its going to be an expensive lesson if UPS says it was delivered.

 

[suneohair]

Nice detective work. I would appreciate it if you would remove the link however as I don't want people to have the wrong idea about the seller until I get the details.

It is not my duty to require signature as it doesnt hurt me. Paypal requires signature for items over $250. She is endangering herself by not adding it. So check your facts on that. It not my repsonsibility. I will win the claim even if it says delivered since there is no signature. Whether the money is there or not to be recoved I don't know. My bank will handle it though.

I asked if she was going to insure it and she said yes.

I don't care about pirated software and I always wipe them anyway. I hate when they advertise that garbage. At this point I wish I would have just bought it new from Apple. It would have only been about $120 more.

I am confident I will get my money back either through seller cooperation or the hands of my bank.

 

[LaDirection]

Leave the seller alone. She delivered teh package to UPS. End of story.

UPS cannot just leave packages where it please. Ot also cannot drop it off without a signature. PERIOD. UPS still has it. If they don't, that driver is fired and UPS will reimbourse you. The only question is if they will argue about the auction value or declared value. They will probably just reimbourse $1,000 if they lost it. If that was the declared value, you cannot do anything about it. No one is responsible LEGALLY beyond that point.

 

[suneohair]

Just to note. I am the buyer. Not the seller.

 

[jamesW135]

Either UPS or USPS dropped my iBook.. At least that's what the eBay seller claims.

 

[skubish]

Leave the seller alone. She delivered teh package to UPS. End of story.

UPS cannot just leave packages where it please. Ot also cannot drop it off without a signature. PERIOD. UPS still has it. If they don't, that driver is fired and UPS will reimbourse you. The only question is if they will argue about the auction value or declared value. They will probably just reimbourse $1,000 if they lost it. If that was the declared value, you cannot do anything about it. No one is responsible LEGALLY beyond that point.

Sorry but you are wrong about this. It is amazing that a lot people don't know this but both FEDEX and UPS changed their policies in the last 2 years. They no longer require signatures for residential deliveries. The shipper must request it and pay extra for it.

 

[AlBDamned]

Sorry but you are wrong about this. It is amazing that a lot people don't know this but both FEDEX and UPS changed their policies in the last 2 years. They no longer require signatures for residential deliveries. The shipper must request it and pay extra for it.

Even if the delivery address is an apartment block? I can't believe it's "policy" to leave stuff out for anyone to pick up. Maybe at a house, but not an open apartment block. It makes no sense. I'm not saying you're lying but it just seems so stupid - or completely lacking in common sense, one of the two - for such a rule to be the norm.

 

[suneohair]

Even if the delivery address is an apartment block? I can't believe it's "policy" to leave stuff out for anyone to pick up. Maybe at a house, but not an open apartment block. It makes no sense. I'm not saying you're lying but it just seems so stupid - or completely lacking in common sense, one of the two - for such a rule to be the norm.

The seller has to ask for signature. I even asked UPS when I was on the phone with them. And they said it is optional. For whatever reason, that is the case.

It doesnt matter, a house is more risky considering they woukd just leave it in the front in the open. In an apartment complex with a front area the chances are reduced.

 

[livingfortoday]

That's really awful. I've started shipping things exclusively with USPS ever since I moved to my new apartment complex and experienced how inept UPS was firsthand. They constantly deliver my packages to other buildings in my complex, and if I'm waiting for something I have to check all entrances and all buildings on the day its supposed to come. Truly awful.

And yeah, I would take this up with PayPal if you don't get anywhere with UPS. Since it's their policy that for things over $250 you must require signature confirmation, you could probably make a good case to get your money back on this.

Good luck!

 

[JustGotAMAC]

Don't quote me on this, but if the seller provides all the necessary information showing shipment and delivery, you may lose your claim. What does the tracking information say. Also, you should be able to call up and see if they seller had insurance on the package or not. Why haven't you done that?

 

[suneohair]

Don't quote me on this, but if the seller provides all the necessary information showing shipment and delivery, you may lose your claim. What does the tracking information say. Also, you should be able to call up and see if they seller had insurance on the package or not. Why haven't you done that?

The seller has nothing proving delivery TO ME. No signature, she loses. Simple as that. It was valued over $250 to be covered and win the claim it must be signed for. Even if she wins, I can have my bank pull the funds back for non delivery. Again, no signature. I am not front door.

Tracing says delivered to front door. Thats it. I am pretty sure I said there was $1000 insurance in the OP and throughout the thread. So I have already done that.

 

[JustGotAMAC]

The seller has nothing proving delivery TO ME. No signature, she loses. Simple as that. It was valued over $250 to be covered and win the claim it must be signed for. Even if she wins, I can have my bank pull the funds back for non delivery. Again, no signature. I am not front door.

Tracing says delivered to front door. Thats it. I am pretty sure I said there was $1000 insurance in the OP and throughout the thread. So I have already done that.

What I was saying is that you should call and verify with UPS to see if insurance was actually on this package, as they might be able to tell you. From what I was reading, you're taking the seller's word about the insurance coverage.Seems like you know what you want to do, so why even start a thread? All I can say is good luck.

 

[suneohair]

What I was saying is that you should call and verify with UPS to see if insurance was actually on this package, as they might be able to tell you. From what I was reading, you're taking the seller's word about the insurance coverage.Seems like you know what you want to do, so why even start a thread? All I can say is good luck.

I called, I got every detail I could from UPS. But regardless of insurance or not, I am getting my money back.

Someone told me to go to eBay forums. Which I did and that helped tons. I started the thread before I went there, now that I have come back to this one I have a bit more knowledge and data.

Thanks.

 

[Music_Producer]

It is the seller's responsibility to make sure a signature confirmation is specified on the package being shipped. As the OP mentioned, PayPal requires a seller to specify signature if an item is more than $250 in value. Heck, when I ship items worth $60 or whatever.. I still specify signature.. I wouldn't want my package to be left at the porch or wherever, and have it stolen.

It's puzzling as to why this seller insured the item, but never specified signature confirmation.. I would do the opposite.. specify signature, but not insure it.. if I wanted to save on money. The OP will get his/her money back as there is no proof of signature. End of story.. and hopefully this will serve a lesson to the seller.. or to any seller.. just be on the safe side and always ship a package with signature confirmation.

 

[Music_Producer]

Leave the seller alone. She delivered teh package to UPS. End of story.

UPS cannot just leave packages where it please. Ot also cannot drop it off without a signature. PERIOD. UPS still has it. If they don't, that driver is fired and UPS will reimbourse you. The only question is if they will argue about the auction value or declared value. They will probably just reimbourse $1,000 if they lost it. If that was the declared value, you cannot do anything about it. No one is responsible LEGALLY beyond that point.

Uh.. have you ever dealt with UPS/FedEx or the Postal Service? Yes, they CAN drop off packages if signature confirmation is not specified. The driver is not fired or any crap like that.

 

[mfacey]

Did you pay by credit card to Paypal? If so, why don't you just reverse charges? You have a strong case that you never received what you ordered.

 

[mojohanna]

It's very questionable that a) she under insured the item and b) didn't specify that it requires a signature. For all you know she could've sent you a brick.

AFAIK all UPS deliveries require a signature unless you sign a waiver with UPS which is kept on file. If you haven't done so, then obviously the driver cannot leave the package without a signature according to the rules they are supposed to follow.

I don't know who's more at fault, the seller or the UPS driver, but IMO the burden of proof is on their hands.

Good luck, keep us updated.

This is incorrect. UPS only requires a signature if the shipper pays a few extra bucks for the signature required service. Also, a UPS package is automatically insured for $100, regardless of value. If you insure it for any additional amount, it costs something like $5 for every $100 or something like that (I don't remember the exact $/coverage ratio.

And the OP is correct. If there is a claim filed, the shipper has to file with UPS and she would be the one receiving the funds for the package.

 

[suneohair]

Unfortunetly I didn't pay with a credit card. I always forget to change my payment method and I did bank transfer.

However, my bank said they can reverse it. An ACH transaction dispute is what they call it. And they made it sound like I have a good case and it shouldn't be a problem.

However I will have to wait until the Paypal claim ends. Paypal doesnt allow you to do a claim and a chargeback.

I think the seller will come through on this one. But we will see.

 

[robrob]

At this point I wish I would have just bought it new from Apple. It would have only been about $120 more.

i hate ebay. between the pirated software, questions about the state of the hardware, shipping snafus and out and out fraud, i do not see why anyone would subject themselves to that to save $120.

 

[suneohair]

At this point I wish I would have just bought it new from Apple. It would have only been about $120 more.

i hate ebay. between the pirated software, questions about the state of the hardware, shipping snafus and out and out fraud, i do not see why anyone would subject themselves to that to save $120.

Yeah pretty much.