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Bought Mac on eBay + shipping snafu = bad!

Hey,

Ouch sorry to hear about that. Hopefully it's somewhere in the system and is just delayed. One thing i'd like to comment on is that you should try to go for the insurance vs fund reversal or anything like that. I feel bad for you but i also feel bad for the seller. If she did ship the macbook and it got lost then you do a fund reversal she's down $1300.

She might even be able to take you to small claims court if you do so. If you didn't pay for insurance and she didn't say that she's including it then she isn't responsible.

So yeah...push hardest on ups but if that dosen't work out don't expect her to roll over and accept getting $0 for her macbook.
 
iW00t said:
Like the others mentioned, if you paid with paypal file a dispute with paypal immediately to freeze the funds in her account (or reverse the withdrawal to her bank account if she moved the funds out already).

It's the first step to being in control again. Next for good measure file a chargeback with your credit card issuer. The seller will learn not to underinsure nor accept paypal payments from then onwards (for the record I do not accept paypal payments under any circumstances), but I pay with it all the time ;)
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Claim is already in review.

I can't file a chargeback, since I have a paypal claim as well. Paypal doesnt like that apparently and it will mess stuff up.

Should be solved in a couple days.
 
AlBDamned said:
Yeah I'm wondering this too. The OP was talking about his great MacBook in another thread after this one but I'm not sure if it was the missing one or an existing one.
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Honestly, I get the impression that he could have received it and is trying to make a play based on a technicality.

The seller can prove that she shipped it. The shipping company claims it's delivered. Can you prove that you didn't recieve it?
 
hal0n said:
Honestly, I get the impression that he could have received it and is trying to make a play based on a technicality.

The seller can prove that she shipped it. The shipping company claims it's delivered. Can you prove that you didn't recieve it?
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That's pretty simple. The shipping company doesn't have his signature. So there's no way they can prove that he was the person that accepted the package.
 
mfacey said:
That's pretty simple. The shipping company doesn't have his signature. So there's no way they can prove that he was the person that accepted the package.
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The delivery driver knows where the package was left. If it was left on his doorstep I would say that he recieved it. He claims he was there all day, and awaiting this delivery. If the delivery was not made to his door then UPS should be liable for misdelivery.
 
hal0n said:
The delivery driver knows where the package was left. If it was left on his doorstep I would say that he recieved it. He claims he was there all day, and awaiting this delivery. If the delivery was not made to his door then UPS should be liable for misdelivery.
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You should probably read the rest of the thread to get all the facts about who's responsible...

The OP has been commenting more on other threads too. Would be good to hear of any conclusion?
 
AlBDamned said:
You should probably read the rest of the thread to get all the facts about who's responsible...

The OP has been commenting more on other threads too. Would be good to hear of any conclusion?
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Don't assume that I didn't read the rest of the posts. Furthermore, I stated that UPS should be liable for misdelivery if they failed to deliver the package to his residence. I am not making assertations to whom the responsible party is, but merely pointing out that there is something fishy.

I want to hear the results of this ordeal.
 
hal0n said:
Don't assume that I didn't read the rest of the posts. Furthermore, I stated that UPS should be liable for misdelivery if they failed to deliver the package to his residence. I am not making assertations to whom the responsible party is, but merely pointing out that there is something fishy.

I want to hear the results of this ordeal.
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Not wanting to be rude but if you had read the posts and understood them then you'd know that UPS isn't liable if a signature was not required and on this delivery it wasn't.

Thus according to the OP's posts, the liability lies with the sender as they should have requested a signature delivery because it was an eBay/Paypal purchase over $250.

It would be interesting to hear if there was a resolution to this but it's pointless debating "who's liable" when all the facts are laid out in the thread and have been repeated verbatim over and over.
 
AlBDamned said:
Not wanting to be rude but if you had read the posts and understood them then you'd know that UPS isn't liable if a signature was not required and on this delivery it wasn't.

Thus according to the OP's posts, the liability lies with the sender as they should have requested a signature delivery because it was an eBay/Paypal purchase over $250.

It would be interesting to hear if there was a resolution to this but it's pointless debating "who's liable" when all the facts are laid out in the thread and have been repeated verbatim over and over.
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Wow, guy. Way to not read MY post. You are absolutely wrong in assuming that UPS has no liability. If they delivered the package to the wrong building they are liable. They can't just go around putting stuff where ever they choose and shirk responsibility for that. However, if they delivered it to his doorstep while he was waiting for a delivery.. I think it's highly unlikely that he wouldn't have noticed for long enough for someone else to steal it while he didn't notice that too. I think it is really suspect how this guy handled it. If UPS claims they delivered something to me, and I feel they are incorrect... My reaction would be to have UPS get the driver back out to my house so he can point to where the box was left. In this case, I wouldn't be suprised if it was left on this guy's doorstep and he "stole" his own computer after they didn't require a signature..
 
Sorry for the lack of update guys. But there is nothing to update really.

UPS did end the first tracer, the driver claimed he had found it and was supposed to bring it to me. That was on the 19th. I got a call from someone at UPS on the 25th or 26th asking if someone had come. No one did, the guy on the phone seemed shocked, remarking about how the driver said he located it. So yeah, they opened the tracer again.

As far as liability, UPS did not bring it to my front door. I live in a house that was converted into studio apartments. I live in the rear of the building. You have to enter from the side to get to my apartment. Packages have been left AT MY DOOR before, but the UPS driver claims to have left it at the front of the building. I was home all day, so there was no reason for him to not bring it to my door. However, he didn't. The guy that called asked "was that the day of the snowstorm?" It was indeed, however if made it to the front of the building just fine (you have to go outside to get there) to try and find my computer.

UPS is liable since they did not hand it TO ME or even MY doorstep for that matter, it was placed where anyone coming in or even walking by could see it.

As far as the other Macbook, it was one shared by me and my girlfriend. I recently sold my mini to buy my own Macbook, which is the one in question.

You can question my honesty all you like. However, I have almost been duped by this same tactic you are bringing into question and it sucked. I couldnt imagine doing that to someone else. THis guy blatantly called me and said "There was no signature, so you can't prove I got it."

Furthermore, I called UPS immediately after I searched the building. The tracer was put in for it, and the driver was supposed to come. He never did. Even after he claimed he found it on the 19th. I didnt even get a note saying, I was here and will come back tomorrow at XX:XX time. Nothing. I can't force him to come to my place, and it is obvious the driver is reporting to his superiors that he DID in fact come here when he didnt.

At this point I am waiting for Paypal to decide. I also filed with my bank, in case they can do it sooner. The seller holds the position of not refunding me until she is sure she can get the claim. Which I think is bullocks. What if she doesnt get it? I am screwed because of her mistake? I think not, which is why I have filed a claim. It is getting close to a month, and I can't hold out on this much longer.
 
UPS is complete BS when it come to lost package and customers file for claim. Declare value and insure it is just a way make more money off of customer. I still put insurance on item over $500 though, but I know I won't get my money back when they lost it. There is a bunch of case where UPS lost package worth over thousand of dollar and they alway give the person whole file for the claim a really hard time. They alway try to delay it as long as possible so the person who file the claim will give up or just forget about it eventually. Good luck filing with UPS though, even after month and month it still not going to go anywhere.
 
My UPS driver is the best. I had left the house and started to drive past the truck. He started to flash his lights and waive at me. I pulled over, and he came out and gave me a package that needed a signature so I wouldn't have to wait. There are some great drivers.

However...Some Drivers....:

When the weather went to h3ll last December, my mom decided to have cat litter and cat food sent to her house so I wouldn't have to trudge out in the snow. (she has 3 cats, but one is 25 lbs!) She doesn't drive much, and her TV and iMac are in the living room. She has ears like a bat...hears quite well, so if a doorbell or a knock at the door had occurred, she would have heard it.

She got a note in the mail that UPS had made, not 1, not 2 or 3, but 4 attempts to deliver the 100lbs of supplies. Unsuccessfully. hmmm. The best part? She was watching for the UPS driver, as the kitty supplies were running low, and saw him and/or his truck on all of the days the "attempted deliveries" had taken place as he parks right in front of her window to deliver to other residences!

I had to go to the regional center to retrieve the packages, and voiced my displeasure at the situation. I could tell the fella was quite unhappy with the driver's, um, record but was very professional and very nice. He even helped me load the packages into my car.

All organizations have their good and bad employees. It's just the way of the world.
 
suneohair said:
Ok, So I bought a Macbook Core 2 on eBay last week. Paid for it within a few days. She mailed it. Sweet everything is good.

It was scheduled to arrive today. I check the tracking and it had... I thought hmmm I didn't hear a knock on the door. I live in an apartment building though, and I have had UPS leave stuff in a different part of the building, the actual "front door", so I go out there. Nothing. I check in front of everyones door. Nothing. I asked around. Nothing. What the heck!

I call up UPS and they are going to call back when they get ahold of the driver to see if he can offer some insight.

I contacted the seller to let her know what was happening. She says she is not responsible after it is delivered (which it wasn't, at least to me) she also only insured it up to $1000, I paid over $1300 (it had 2GB of RAM).

So what are my options here? If UPS comes back with nothing, and the seller is saying it is now my responsibility what can I do? Thanks everybody.
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Sorry to hear the bad news, your seller is in the clear and now your beef is with UPS. Go to a local UPS full service counter not a UPS store and file a claim. Lets hope the seller insured the item for the full selling cost which is what I always do.

If the UPS driver did not get a signature which is not reguired unless marked off by the sender you might be in for a up hill fight but UPS is pretty good so head to your local UPS full service counter in person not over the phone. Find the UPS hub in your area where it shipped out of and go to that service center.

Good luck

PS. When shipping Macs I always ask the sender to double box the Mac inside a plain brown box as not to give away it is computer.
 
grafikat said:
....(she has 3 cats, but one is 25 lbs!)...

All organizations have their good and bad employees. It's just the way of the world.
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a) thats one HUGE cat!
b) I don't use UPS, but from the anecdotal replies here, UPS seems to have more than their fair share of bad employees - perhaps the mark of a bad company if they have an abnormal amount of employees that let their customers down?
 
Ouch, this situation sucks.

My UPS driver is GREAT. He knows when I get home from work and will often make a second pass for things that require my signature, so I have always received my items on-time.

DHL on the other hand... I have no idea what goes on in their minds. I could order something from Ohio (I live in Virginia) and I can track the item as it makes its way across the Pacific Ocean. Items always come "pre-opened" and the boxes always appear to be mangled by a bear. On top of that, they like to show up at almost 10pm!
 
and i hate to be a downer, but do not count on paypal to do anything for you. anything.
when i had a dispute, i was calling them all the time (and search high and low to find their free number from a forum about how devious paypal is: 1 888 221 1161). they promised a number of times to call me back, to bump up the priority of my case, to email me, to solve the issue....
all of which were a pile of lies! i was never contacted by them once.

check out paypalsucks.com for more info...
 
I think you should let paypal know that UPS is at fault here. Taking your money back from the seller at this point is almost fraudulent on your part. You know that UPS is at fault, and yet, you are going to try to get your money back from a seller who shipped the goods the way that she was supposed to as per the auction and your subsequent conversations.

Also, arguing that she had to get signature delivery for any item over $250 is wrong. She only had to do this to get paypal seller protection. If she didn't want that protection, she didn't have to get a signature.

Again, don't go after the seller just because you can. She is not at fault, UPS is.

EDIT* I just noticed that you filed with your bank as well. If this goes through, the SELLER might have a legal claim against YOU. Be careful.
 
If there's one lesson to be learned here, it's the lesson to require a signature on all important packages.

I had a similar experience with FedEx, where I shipped a Treo 700p to an eBay buyer and it never got to him. FedEx claimed that the driver put it on his doorstep, which is a pretty stupid thing to do in an apartment complex that has a "Shipping Drop-off" area. I filed a claim for him; they turned it down. He filed a claim through PayPal; they never contacted him. This all happened because I didn't add a $2 fee to get a signature.

Lesson learned.
 
Updates???

Just over one month since suneohair's last reply...just wondering what the status is. Any updates?

Good luck to all parties...well, to the seller and the buyer anyway. UPS (pronounced as a word in Spanish it sounds like "oops" :eek: ) and the driver have a little splainin' to do.

-jdo
 
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