Brand new iMac 21.5”, 3.4QC, 32 GB, 1TB turned on first time all I see is black screen symbol

Discussion in 'iMac' started by KBrummage, Jun 16, 2018.

?

Should I just return it at the store and order a new one online instead of trying to deal with store

  1. Absolutely, the Mac store won’t be able to solve anything

    100.0%
  2. I know of some way to not be treated like cattle at the Mac store and will tell you how!

    0 vote(s)
    0.0%
Multiple votes are allowed.
  1. KBrummage macrumors newbie

    Joined:
    Jun 16, 2018
    #1
    spent way too much money on this computer. (First Mac)
    Took it out of the box, booted it up, black screen with that circle with the line through it. Tried the cmd R. Selected to reboot Hogh Sierra. Then it told me which drove to use, but there was no option to pick one... wth?
     
  2. wardie macrumors 6502

    Joined:
    Aug 18, 2008
  3. killhippie macrumors 6502

    killhippie

    Joined:
    Jan 12, 2016
    Location:
    UK
    #3
    Why are you doing a poll on what to do, its brand new its DOA straight back for replacement. Its that simple...
     
  4. mreg376 macrumors 65816

    mreg376

    Joined:
    Mar 23, 2008
    Location:
    Brooklyn, NY
    #4
    Sounds like a drive failure. Can happen to anyone, any computer, anytime. Not sure what the big mystery is for you about what to do. As the others have said -- return it.
     

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3 June 16, 2018