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Brand new iMac 21.5”, 3.4QC, 32 GB, 1TB turned on first time all I see is black screen symbol

Should I just return it at the store and order a new one online instead of trying to deal with store

  • Absolutely, the Mac store won’t be able to solve anything

    Votes: 1 100.0%

  • I know of some way to not be treated like cattle at the Mac store and will tell you how!

    Votes: 0 0.0%
  • Total voters
    1
K

KBrummage

macrumors newbie
Original poster
Jun 16, 2018
1
0
spent way too much money on this computer. (First Mac)
Took it out of the box, booted it up, black screen with that circle with the line through it. Tried the cmd R. Selected to reboot Hogh Sierra. Then it told me which drove to use, but there was no option to pick one... wth?
 
Why are you doing a poll on what to do, its brand new its DOA straight back for replacement. Its that simple...
 
Sounds like a drive failure. Can happen to anyone, any computer, anytime. Not sure what the big mystery is for you about what to do. As the others have said -- return it.
 
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