Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Buying experience! Pah! Give me back my PC!

brikeh said:
Everytime someone comes on this forum and says something negative about Apple he/she gets called a troll and people start counting posts...Ridiculous. Apple make mistakes and they are not perfect.
Click to expand...

OK, try to think of it this way.

Say you have a very good friend that you have known and liked for many years. You even have a number of friends that all socialize with both you and your friend. You and all your friends always to together at your buddies house say to watch football. Then, some new guy shows up. That's cool, you invite him in to your circle of friends. First thing this guy does is start complaining about how long it takes to get to the meeting place, and what a crappy place your friend has and basically just complaining about anything and everything and is unwilling to listen when you try to tell him it's not all that bad. Do you think you would look kindly on that person?
 
After switching this past spring, I would happily wait 30 days for a new mac to arrive. Apple has gone through some amazing changes in the last 12 months. If that causes a bubble in inventory/shipping, so be it.

PS: I have a couple old Dells you can have while you go back to pcs....
 
Don't assume original poster actually a mac convert/user/buyer. Unfortunately, its extremely common for clowns to enter and bash products on sites such as this so that negative post later can be referenced/linked. I've seen this far too often.
 
I'm in the US and have been waiting on Dell to ship my stupid Work computer for the last 2 and half weeks. So don't think that Dell is immune to delays and shipping issues, either.

To the OP: I know we live in a "I want it NOW!" world, but some things just take time. I didn't find the dates you listed in the OP to be unreasonable. Just chill and enjoy your Mac when it gets here...

I think I waited something like a week and a half for my Powerbook (though it wasn't bought direct from Apple). Then, they sent the WRONG MODEL (17 in. instead of 15 in.) So I had another 3-4 days of waiting to do.

Trust me, it was worth it.
 
KevKaos said:
OK, try to think of it this way.

Say you have a very good friend that you have known and liked for many years. You even have a number of friends that all socialize with both you and your friend. You and all your friends always to together at your buddies house say to watch football. Then, some new guy shows up. That's cool, you invite him in to your circle of friends. First thing this guy does is start complaining about how long it takes to get to the meeting place, and what a crappy place your friend has and basically just complaining about anything and everything and is unwilling to listen when you try to tell him it's not all that bad. Do you think you would look kindly on that person?
Click to expand...

Thats just stupid, how on earth is that a valid comparison? Hanging out watching football with friends is not the same as offering a service for money now is it? You make it sound like were a tight cuddly community and strangers best not come around here and have opinions that differ from ours.
 
donbadman said:
why only 1 year warranty though? it's doesn't put much faith in the build quality in my opinion, (even though i know it'll be better than most) all macs should come with 3 years hardware warranty as standard with the option to pay extra for the phone support.

Some people on this forum and in mac land in general have a 'faith' in the company that borders on religious extremism constantly gunning anyone who expresses a reasonable opionion, it seems crazy and biased to me and is mostly based on faith not reason...
Click to expand...

First thing, the quality of the hardware is exceptional, I dont know why they dont offer a 3 year warranty, they should, but I can promise you that my powerbook is over 2 years old, and I can see it reach 5 years easy, warranty not needed!

I guess Apple also wants people to buy new macs, they are a company with profit in mind! :p There is always Apple Care!

My "faith" comes from experience with the product, and the "extremist" view of Windows users have become unreasonable to me... Windows users dont always realize that they themselves have similair biases and "faiths" than Mac people.
 
what about the components are they covered by manufacturers warranties which are usually 3 years or not? eg my western digital hdd blew up after 2 and a half years of abuse i sent it back and got a nice new one as a replacement from the standard 3 year warranty...
 
agrashion said:
As a would-be Mac convert I must say Apple make it really difficult to swap!

I get back from holiday, spend half an hour getting my PC to start, get forced to download X critical updates and I snap! A new machine - in fact now those slinky 24" iMacs are out I'll have one of those.

That's where the problems start - firstly because I have had the temerity to upgarde memory and disk I see it takes 5 days to build this configuration. Secondly I'm paying a 300 GBP premium for living somewhere other than the US and apparently my machine will be shipped direct from Shanghai (?) which will take between 4 and 11 days!

Come on guys - at some point this isn't my problem it's Apple's - actually that point is immediately after I placed the order! The weak and unhelpful customer service staff left me under no illusion who the whole system works for - Apple, not me the consumer.

I'm really disappointed with this - I hope it's all worth it but I can't honestly recommend this experience to any of my PC breatheren, not when I can order a custom built PC to my exact specification and have it delivered in 5 days with a 3 year onsite warranty (even Dell would do a better job!). I work in the PC security industry for a large networking vendor and if we made our customers to go through this performance we'd be out of business damn quick .
Click to expand...

Not to disturb your biased view, but you do know that Dells and most other companies products cost different amounts of money in different countries? With apple it is not even that much, for example a 20" cinema costs 550 € in the US, and 800 € here in Austria. A 20" Dell costs 650 € in Austria and can get as low as 300 € in the US. Now that's a price difference!:eek:
 
I have to admit I haven't read all the replies in here as it's pretty difficult getting any sense out of them. I thought some adults may use the board?:)

Anyway for those who are interested I had a call from customer services today as I had sent some feedback to the corporate Apple offices and they were very understanding and helpful! They didn't accelerate the delivery but I felt I had been listened to and taken seriously.

So thumbs up for the support but I doubt I'll be posting on here again:rolleyes:
 
agrashion said:
I have to admit I haven't read all the replies in here as it's pretty difficult getting any sense out of them. I thought some adults may use the board?:)
Click to expand...

The forums are not a venting outlet. They are a discussion outlet. When someone posts a vent, the rest of the MR members discuss how people shouldn't do that. If you have questions, want advice, or want to know anyone elses opinion, then by all means post here. Your original post did not do any of these things. It was a closed-ended post. It left no opportunity to start a discussion.

Basically, it came off as "here is what I think and there are no two ways about it"
 
agrashion said:
So thumbs up for the support but I doubt I'll be posting on here again:rolleyes:
Click to expand...

Oh my, there's a loss!!! :rolleyes:

Ok kiddies, the Principle is gone so we can all go back to playing since some of us are so immature (at least in agrashion's view).
 
agrashion said:
My company operates a global price-list - why doesn't Apple?
Click to expand...
Well, aren't you special ... not!

If you look at the history of Cat, you will find why many large corps have gone to local pricing.
 
Never fails: new Apple user unhappy, feels need to vent. Community labels and troll.

No, I'm not sure where this impression that Mac users are elitists comes from... :rolleyes:
 

Attachments

  • threadgoing.jpg
    threadgoing.jpg
    61.6 KB · Views: 90
Abulia said:
Never fails: new Apple user unhappy, feels need to vent. Community labels and troll.

No, I'm not sure where this impression that Mac users are elitists comes from... :rolleyes:
Click to expand...

I don't think your post was directed at me, but;

You can't label me a Mac elitist as I don't even own a Mac (yet).

I am a bit of a unhappy PC user, but the difference is that I don't go signing up to join a PC/Windows community and slam their products with my first posting without leaving any avenue for rebuttal.

Besides, being a Mac Elitist sounds like it could be a good thing. :D

One other thing:

troll
1. v.,n. [From the Usenet group alt.folklore.urban] To utter a posting on Usenet designed to attract predictable responses or flames; or, the post itself.
 
Gotta realise that DELL has the worlds most efficient SCM (Supply Chain Management) system implementation. And apple's scm definitely needs improvement, but its not all that bad.
 
No, KevKaos, it wasn't directed to any one user.

Simply that it would have been easier for all of us to have taken the high road and been more sympathetic to the OP -- who really just needed to vent -- and emphize with him, rather than accuse him of being a troll, getting defensive on the behalf of Apple, etc.

With a 5-7% marketshare I think we should be building the community, not pushing people away.
 
Lollypop said:
Whats wrong with the MacBooks??? :eek:
Click to expand...
Have you been hiding under a rock for the past 9 months? Or simply not plugged your little computer into the internet? Use the search button, or Google "Macbook problems/overheating/discoloring/mooing" and you'll probably get 4,123,234,534,345,789 results.
 
WHY do my posts keep getting deleted?????????

I wrote;

"I agree with what you are saying."

Is that offensive? Was that against the rules? Was it an insult to anyone??

Seriously what is this??
 
just read your original post and it sounds like you are the one that made a big deal out of nothing (you were upset at 4-11 days of ship time for a custom config vs 5 days for a custom config for a pc)

so you got flamed. then you call everyone childish, after all your issues we solved by customer service. then you go out in a blaze of glory by banning yourself.

again, i'm just recapping what happened :confused:


agrashion said:
I have to admit I haven't read all the replies in here as it's pretty difficult getting any sense out of them. I thought some adults may use the board?:)

Anyway for those who are interested I had a call from customer services today as I had sent some feedback to the corporate Apple offices and they were very understanding and helpful! They didn't accelerate the delivery but I felt I had been listened to and taken seriously.

So thumbs up for the support but I doubt I'll be posting on here again:rolleyes:
Click to expand...
 
Manzana said:
just read your original post and it sounds like you are the one that made a big deal out of nothing (you were upset at 4-11 days of ship time for a custom config vs 5 days for a custom config for a pc)

so you got flamed. then you call everyone childish, after all your issues we solved by customer service. then you go out in a blaze of glory by banning yourself.

again, i'm just recapping what happened :confused:
Click to expand...

that's funny, reading the recap like that. You should maybe be the official reporter for this thread. :D :D :D
 
Abulia said:
No, KevKaos, it wasn't directed to any one user.

Simply that it would have been easier for all of us to have taken the high road and been more sympathetic to the OP -- who really just needed to vent -- and emphize with him, rather than accuse him of being a troll, getting defensive on the behalf of Apple, etc.

With a 5-7% marketshare I think we should be building the community, not pushing people away.
Click to expand...

Well, I see your point, as it was well stated, but I am also human and of course foulable. I don't think I am the only person who finds these sorts of postings very frustrating. Sometimes it is all to much to take.

I just got a refurb iPod Video. I was very excited about getting it, and it is my first venture into the Apple world for many years. Of course, right as I got it, iTunes 7 came online. I wanted to upgrade my iPod to version 1.2, not so much for the feature set, as for being able to tell if the iPod was actually upgradeable. I ran into problems. I couldn't upgrade and I couldn't restore. I spent a fair amount of time on the phone with Applecare, and finally got the problem resolved. I would have been very easy to go the "Apple is crap" route, but that would have been a gross misrepresentation. Instead, I worked with tech support to find and fix the problem, emailed files from my iPod to tech support at their request, and kept a running thread that detailed what was happening and the ultimate fix so that hopefully others may benefit.

Maybe if the op had came in with a tad softer additude, someone may have been able to either supply a suggestion, or ease his concerns.
 
brikeh said:
WHY do my posts keep getting deleted?????????

Is that offensive? Was that against the rules? Was it an insult to anyone??

Seriously what is this??
Click to expand...
It might not be your posts, it could just be you. :p

But seriously, PM a mod for these types of questions -- since they are generally deleted, locked, or worse anyhow.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back