Toggle sidebar Toggle sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Call Apple if you JUST ordered and recieved macbook....

B

branharrison6

macrumors member
Original poster
I just got my macbook about a week ago and called them today as soon as I saw the new macbooks. They have a policy that allows you to recieve a rebate for the difference of what you payed compared to how much you have to pay now. I just recieved a $150 rebate on my order.

Also I asked if I could pay $200-$300 more to get one of the new macbook models and the guy told me that I would've been able to probably if it wasn't a customized product. Since I got 2GB of RAM instead of the standard 1GB I have to suffer for it. That to me seems kinda weird? Anyone else try this and get same story? But, if you ordered a standard macbook with no upgrades then ask them on the phone if you can dish out a couple hundred more $ to get the newer model and you may just have yourself a new macbook??😉
 
Did the prices actually go up? I was looking at the new models today and it seemed to me they're priced the same as the previous models.
 
Winterfell said:
Did the prices actually go up? I was looking at the new models today and it seemed to me they're priced the same as the previous models.
Click to expand...

The prices stayed the same, but I'm sure the old machines now have a "lower price" that will be used to clear the remaining stock.
 
Man you gota love apple for doing this. What other company would do such a thing as giving you a refund 🙂
 
Reflow said:
Man you gota love apple for doing this. What other company would do such a thing as giving you a refund 🙂
Click to expand...

I dunno Amazon, MacMall, Wal-Mart and just about every other major retailer if the new product falls within the return period. 🙄

This is not specific to Apple.
 
jaw04005 said:
I dunno Amazon, MacMall, Wal-Mart and just about every other major retailer if the new product falls within the return period. 🙄

This is not specific to Apple.
Click to expand...


I guess that really tells you how much I return stuff 😀
 
Well, I'm on the phone with Apple Support right now, and even though my Macbook is outside the 10 day policy, the girl is going to give me $50. 🙂 It's definitely better than nothing.
 
It's kind of cheap for apple to do that. If you buy something and don't like it you can usually return it within 30 days. Get your refund and then buy the latest of the product. For Apple to give $150 and so "Sorry. It's a custom laptop" is crap. I love Apple but since they have 100% control on their product, I think they take advantage of that.

Of course on the other hand. If you bought a laptop knowing that (had access to the knowledge. in this case being Macrumors member) the previous version had run through it's average life cycle, you kind of deserve it.
 
I called yesterday and they are replacing my core2duo high end (which was a replacement in itself) i am going to ship this one out by the end of the week and then they will be sending me a new (retail) one. think they are gonna send the new kind?
 
fchyan said:
hey thanks for the information

Apple gave me $100 USD
Click to expand...

GREAT ! ! Glad to help!😀 😉

lucasban said:
I called yesterday and they are replacing my core2duo high end (which was a replacement in itself) i am going to ship this one out by the end of the week and then they will be sending me a new (retail) one. think they are gonna send the new kind?
Click to expand...

Why are they replacing it? Also is it one that you customized? Did you add aditional RAM or anything to it to customize it?
 
branharrison6 said:
Why are they replacing it? Also is it one that you customized? Did you add aditional RAM or anything to it to customize it?
Click to expand...

I had bought one when they first came out, they replaced it about two weeks ago, after about 5-6 major repairs, and the replacement C2D was a dud, stock.
 
I bought my Macbook on Apr. 26 from an Apple Store - just tried calling Apple Tech Support to get a reimbursement (no luck), and then tried calling the store I bought it from, the girl told me I was out of the 14 day return period, so I guess I'm screwed.

That's pretty lame, I'm 5 days out of the return period and they can't do a damn thing for me...guess I shouldn't have expected any special treatment from Apple, in the end all companies are the same I guess...
 
I was wondering if anyone tried calling Apple back after they purchased a Refurbished model.. cause it seemed the guy on the phone I spoke with said something about "like for like" so i guess they only cover that policy with new MacBooks? Any imput would be great!
 
branharrison6 said:
I just got my macbook about a week ago and called them today as soon as I saw the new macbooks. They have a policy that allows you to recieve a rebate for the difference of what you payed compared to how much you have to pay now. I just recieved a $150 rebate on my order.

Also I asked if I could pay $200-$300 more to get one of the new macbook models and the guy told me that I would've been able to probably if it wasn't a customized product. Since I got 2GB of RAM instead of the standard 1GB I have to suffer for it. That to me seems kinda weird? Anyone else try this and get same story? But, if you ordered a standard macbook with no upgrades then ask them on the phone if you can dish out a couple hundred more $ to get the newer model and you may just have yourself a new macbook??😉
Click to expand...

In the end, for the $150 you can buy a 200 GB harddisk, which is no problem to put into your MacBook, and get your own update. If the MacBook comes with 2x512MB RAM, you could put the original harddisk plus 512 MB on eBay and you might get the money for one 1GB chip. Or spend $150 on a huge external harddisk.
 
odinsride said:
That's pretty lame, I'm 5 days out of the return period and they can't do a damn thing for me...guess I shouldn't have expected any special treatment from Apple, in the end all companies are the same I guess...
Click to expand...

Instead of 14 days period they could have 21 days. Would have been good for you, but anyone who bought 26 days ago would be moaning "I'm 5 days out of the return period and they can't do a damn thing for me...". Or they could have a nine day period and give everyone some money back who isn't more than 5 days out. Would that make you happier?

No, you are not 5 days out. You are nineteen days out. If you were 14 days out, they would have helped you, but not for 19 days.
 
odinsride said:
I bought my Macbook on Apr. 26 from an Apple Store - just tried calling Apple Tech Support to get a reimbursement (no luck), and then tried calling the store I bought it from, the girl told me I was out of the 14 day return period, so I guess I'm screwed.

That's pretty lame, I'm 5 days out of the return period and they can't do a damn thing for me...guess I shouldn't have expected any special treatment from Apple, in the end all companies are the same I guess...
Click to expand...

I ordered mine the same day (but from the online store), and the girl I spoke to from Apple Sales Support gave $50 even though I was outside the 10 day period.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back