iPad Called Apple about Safari crashing on an iPad Air and they told me to exchange to it

jonnyb098 said:
Yeah safari can be a pain but I don't experience the loads of crashing that others are having. Maybe my habits are different.

And honestly not sure how browsing the web on a crummy small android tablet is any better unless your safari really NEVER works.
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NEVER? How about multiple crashes a day? How about total iPad reboot every other day?

There is a world of difference between NEVER works and having it work acceptably.
 
cynics said:
Here you go I just made this video. This is a Motorola Xoom the very first Android tablet. I'm simulating the following posters video. Pandora in the background (excuse the music) multi tab browsing.

http://youtu.be/utBPbRVpRD8

I even started the tabs scrolled down so you can see going back from the Pandora app doesn't cause any tabs to reload. I'm not sure how Android works but never mind crashing I can't get my iPad 3 to do this either without reloading tabs. It's worlds better then my Air was.
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Fair enough. I know they reload a lot with more than 2 tabs but I guess it happens so fast I really don't notice it. Kinda the way your video shows it taking a second to show the tab after you tap it.

If y'all really want iOS 7.1 that bad then go get it. Google is your friends. I've tested beta 5 and it's very very stable.
 
jonnyb098 said:
Fair enough. I know they reload a lot with more than 2 tabs but I guess it happens so fast I really don't notice it. Kinda the way your video shows it taking a second to show the tab after you tap it.



If y'all really want iOS 7.1 that bad then go get it. Google is your friends. I've tested beta 5 and it's very very stable.
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My gripe with the reloading on my Air was because I used my iPhone 4S tethered and 3G page loading is very slow plus a waste of data. Using my data to load the same thing over and over.

7.1 only makes the reloading issue slightly, unnoticeably better. It more of just how iOS works, I'd have pages reloading on iOS 6 (iPad 3) just not as bad and had a tab limit so it wasn't that noticeable.

Like I mentioned (don't know if it was this thread or not) I returned my Air because of crashing and am using my iPad 3 again. So I currently have no need for 7.1 because my iPad 3 is pretty stable.
 
Last night we opened Safari on the Air for it to crash and disappear within about 3 seconds of being open. The fastest oner yet! Oh how we laughed! Those pranksters at Apple and their tomfoolery!

I would say during a typical browsing session of about 1hr 30mins, on all different kinds of websites, Safari will crash between 3-5 times.
 
Safari crashed on me while I was in the middle of writing a critical comment about the Microsoft Surface tablet. Oh the irony of it all!
 
Anyone here running iOS 7.1 b5 on their Air?

I'm reading in the iOS section there is a night and day difference in regards to the crashing issues. However I haven't gotten an answer on the tab refreshing issue yet.
 
Sir Ruben said:
Last night we opened Safari on the Air for it to crash and disappear within about 3 seconds of being open. The fastest oner yet! Oh how we laughed! Those pranksters at Apple and their tomfoolery!

I would say during a typical browsing session of about 1hr 30mins, on all different kinds of websites, Safari will crash between 3-5 times.
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Have you contacted apple about this? If not...why? You shouldn't accept a device that's not working as designed.
 
s2mikey said:
Have you contacted apple about this? If not...why? You shouldn't accept a device that's not working as designed.
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There is no reason for me to contact Apple. I do not have a defective device and no amount of calling Apple or getting my hardware replaced is going to resolve the issue. See it happens on my iPad Air, Retina iPad Mini, and a family members iPhone 5S (I dont browse on my 5S as the screen is too small but id imagine that is the same too).

The problem is with Safari in iOS7. I cant fix it, the person on the tech support line cant fix it, and a Genius cant fix it.
 
cynics said:
Anyone here running iOS 7.1 b5 on their Air?

I'm reading in the iOS section there is a night and day difference in regards to the crashing issues. However I haven't gotten an answer on the tab refreshing issue yet.
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I am running it on my iPad Air. It is like using a different OS! I would never look back to 7.0.4...
Everything is very stable, Safari much better (but can still crash when visiting heavy sites like nin.com )
Animations are much faster, text is more clear (more contrast), the new buttons look nice and overall I am very happy with it. I wish Apple makes it soon available to everybody.
 
Just install Internet Explorer. It works much better.

A friend told me that Netscape Navigator is pretty good too.
 
A couple months ago I opened a support ticket with Apple regarding the Safari crashing issue on my rMini. Every couple weeks I call Apple support to check on the status of my ticket. They always offer to exchange to my rMini for a new unit and I always decline since this is almost for sure a software issue. Besides the software glitches I'm happy with my rMini it has a good screen, no blemishes, etc. Last time they offered to replace it, I thought maybe I should say yes and get a brand new unit. So I'm throwing this question out to the masses. Should accept Apple's offer to replace my rMini?
 
Charliebird said:
A couple months ago I opened a support ticket with Apple regarding the Safari crashing issue on my rMini. Every couple weeks I call Apple support to check on the status of my ticket. They always offer to exchange to my rMini for a new unit and I always decline since this is almost for sure a software issue. Besides the software glitches I'm happy with my rMini it has a good screen, no blemishes, etc. Last time they offered to replace it, I thought maybe I should say yes and get a brand new unit. So I'm throwing this question out to the masses. Should accept Apple's offer to replace my rMini?
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Replace it with another Mini? For what reason? As you already said, this is a software issue and even if you get a new device it will crash as much as the current one.
 
Charliebird said:
Safari crashed on me while I was in the middle of writing a critical comment about the Microsoft Surface tablet. Oh the irony of it all!
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I had it with my iPad Air when I lost a page of typing when I switched tab to copy/paste, and that's in addition to the multiple daily crashes which makes the tab reloading much worse unless i reboot. I bought the 128GB Surface Pro when Best Buy put it on sale for $499, and it so happened that I was still within Target's holiday return period on the iPad Air. Returned the Air and hopped over Best Buy next store and bought the Surface Pro. Besides being twice as thick and heavy, it absolutely works better than the iPad.

I've owned every iPad since the original and iPhone since 3GS. Apple really blew it with the iPad Air/rMini and/or iOS 7.
 
iosuser said:
I had it with my iPad Air when I lost a page of typing when I switched tab to copy/paste, and that's in addition to the multiple daily crashes which makes the tab reloading much worse unless i reboot. I bought the 128GB Surface Pro when Best Buy put it on sale for $499, and it so happened that I was still within Target's holiday return period on the iPad Air. Returned the Air and hopped over Best Buy next store and bought the Surface Pro. Besides being twice as thick and heavy, it absolutely works better than the iPad.

I've owned every iPad since the original and iPhone since 3GS. Apple really blew it with the iPad Air/rMini and/or iOS 7.
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If I could do it all over again I would have probably not bought the rMini and taken a hard look at the Surface Pro 2. It could replace my desktop and acts as a tablet/laptop as well as a desktop with the docking station. Although I'm not a fan of Windows 8.
 
Judgement day

Now 7.1 is here it's judgement day. So far I'm pretty impressed with the update. Everything is faster, smoother, and looks better. I need a couple days to truly evaluate the stability of it. My fingers are crossed that Apple has iOS 7 straighten out on iPad Air / rMini's.
 
Charliebird said:
Now 7.1 is here it's judgement day. So far I'm pretty impressed with the update. Everything is faster, smoother, and looks better. I need a couple days to truly evaluate the stability of it. My fingers are crossed that Apple has iOS 7 straighten out on iPad Air / rMini's.
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Well so far so good. I've been pounding away on my iPad Air since the update. So far no Safari quits. But a few hours probably isn't long enough. Previous to this update I'd get crashes several times a day. I even exchanged my original iPad Air for my current one. I've wasted a lot of time and effort reinstalling everything on the original purchase and the replacement with no relief. I hope this update is the answer.
 
jazz1 said:
Well so far so good. I've been pounding away on my iPad Air since the update. So far no Safari quits. But a few hours probably isn't long enough. Previous to this update I'd get crashes several times a day. I even exchanged my original iPad Air for my current one. I've wasted a lot of time and effort reinstalling everything on the original purchase and the replacement with no relief. I hope this update is the answer.
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Don't get me excited for nothing:D. Keep us updated, for now I'm keeping my jb, but if Safari is fixed I'll update in a heartbeat.
 
Charliebird said:
Now 7.1 is here it's judgement day. So far I'm pretty impressed with the update. Everything is faster, smoother, and looks better. I need a couple days to truly evaluate the stability of it. My fingers are crossed that Apple has iOS 7 straighten out on iPad Air / rMini's.
Click to expand...

I was getting the iPhone 5s features page to crash even though I installed 7.1.

I cleared history and the cache and now it has not happened since.

So far I was up to 6 websites open and the calendar, clock, calculator and kindle apps opened and no refreshes or crashes to those web pages yet either since I did what I typed above.

Interesting.
 
Hmmm I have noticed that when you have running safari in background. Going to settings/ safari and deleting any keychain password- safari crashes. Maybe iCloud keychain also triggers those crashes o_O
 
What's the consensus on 7.1 now? Safari better? I'm jail broken but would gladly give it up if Safari stops crashing?
 
jjk454ss said:
What's the consensus on 7.1 now? Safari better? I'm jail broken but would gladly give it up if Safari stops crashing?
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Crashes are MUCH less frequent. You don't have to sit there and wait 2+ second to load a page before scrolling down anymore.

But the tab reloading is still total carp. I can get it to where it reloads with 2 tabs. That is awful an a horrible user experience.
 
Took the plunge and upgraded. Hoping its worth it. Didn't much care about the jailbreak on my ipad anyway.
 
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