iPhone XS Max Camera Pulsing and Won't Focus

Discussion in 'iPhone' started by imtoomuch, Jun 23, 2019.

  1. imtoomuch macrumors member

    Joined:
    Sep 25, 2018
    #1
    My iPhone XS Max randomly started having focusing issues. The view in the camera app will pulse from focused to not focused very quickly and it will not stop even if I try to force focus by touching the screen. When I select 2X focus it seems to stop.

    I've tried force closing the app and restarting my phone numerous times to no avail. I've removed the case and cleaned the lens. I'm also on the latest version of iOS.

    Any idea why this is happening or how to fix it?
     
  2. imtoomuch thread starter macrumors member

    Joined:
    Sep 25, 2018
  3. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
  4. imtoomuch thread starter macrumors member

    Joined:
    Sep 25, 2018
    #4
    That's a last resort option. I'm hoping there's something simpler that I can try first.
     
  5. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #5
    Why do you consider that a "last resort"?
    You are having new problems, which could be hardware - or could be software.
    Reinstalling the iOS system is the quickest way to eliminate software, as it would reinstall the control drivers for the camera, and the camera app itself.
    Then comes your last resort - bringing your iPhone in to an Apple store for a checkout/repair/replacement.
    In my opinion, software comes first. Maybe you have a different opinion.
     
  6. imtoomuch thread starter macrumors member

    Joined:
    Sep 25, 2018
    #6
    Fair enough - my last resort would definitely be to visit the Apple store and deal with their non technical techs. LOL
     
  7. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    Not necessary. Restarting the phone should’ve cleared that issue already, this sounds to be more hardware related as a focal lens issue due to the loss of focus. I’d say the latter is necessary for a Genius appointment.
     
  8. imtoomuch thread starter macrumors member

    Joined:
    Sep 25, 2018
    #8
    What's odd is that I put my hand in front of the lens it can focus on it. It's just when things are farther away that the lens is searching for focus.
     
  9. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #9
    The adjusting of the lens to objects farther away is likely a hardware issue, is should be almost instantaneous. I still suggest contacting Apple directly, as you’re under warranty as it is.
     

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8 June 23, 2019