CarPlay Scores 85% Customer Satisfaction Rate in Limited Study

[Juicy Box]

59 percent of the people said they use CarPlay for audio needs most or all of the time over their vehicle's radio.

With over 80% of people recommending it, I wonder why so many people don't use it for audio.


My experience with CP has been an overall disappointment. I was first excited when I got CarPlay, but I have found it to be way too limiting.

Before I get lots of replies saying that CP is limited by design for safety, I know that. I am just saying that it is too limiting. Many apps I use do not have CP support.

Besides it being limited, the bugs can be pretty annoying, but they are not as bad as they were two years ago.

 

[BornAgainMac]

I tried CarPlay in a rental car and I liked it much more than my current method of holding my iPhone while driving to get directions, music, and texting by voice. But I can still see either Android/Carplay too much a distraction for a lot of drivers.

 

[Juicy Box]

Also, this is a good first version of car play. I hope Apple can take it to the next level with iOS 11. It has few short comings.

I you saying that the iOS 10 CarPlay was the first good version? or a good first version. CarPlay has been a round for a couple versions of iOS. I think iOS 8 was the first version, not iOS 10.

 

[iTundra]

CarPlay is now available in over 200 vehicle models in the United States, enabling drivers to make and receive calls, access text messages, ...

Drivers in the U.S. killed over 40,000 people last year. Do we really want drivers doing ANYTHING but paying attention to their driving? Do we really want to share the road with people doing all of these other things when they should be driving.

 

[AlphaTeam]

My car play is unusable. It doesn't shut off the microphone on my phone when I make call. So it picks up the phone and car microphone and callers hear an echo. Dealer can't fix it.

 

[BvizioN]

Apple can add as many new features to Siri as they want but if it doesn't understand what you're saying it's still useless.

Actually Siri understands me perfectly fine, and I have a thick Albanian accent. Yes, there is lots of things Siri can't do, but I don't think it is because she does not understand what I am saying but because she is not programmed to deal with certain things.

 

[Juicy Box]

But I can still see either Android/Carplay too much a distraction for a lot of drivers.

One thing that was distracting using CP was trying to get simple directions to somewhere and having Siri not understand what I am saying.

Like when I asked to be taken to the closest gas station for fuel, and it kept taking me to a closed down one. After driving another 10 miles to a gas station I knew about, I was curious what Siri would say if I asked for it to take me to the closest gas station, while parked that the one I found. It still directed me to the closed down gas station that was ten miles away.

Another issue would be the CarPlay bugs that could only be corrected by unplugging the iPhone and re-plugging it in was pretty distracting.

In both type of situations, I would always have to touch my phone to correct the issue, or just ignore it an not be able to do what I wanted to do.

 

[Sasparilla]

Carplay smells of an Apple project that was pushed to release & then forgotten about (something that happens at Apple alot). Not sure about the numbers, but it is a high visibility item, Apple needs to be dedicating more attention to fixing and enhancing it than they have been. The video is tough despite the criticism of the slight difference in pronunciations.

 

[D.T.]

Negative comment ... like! Some people are unintentionally funny.

I really want to see Apple open up CarPlay to 3rd party mapping providers. I hope this is coming in iOS 11. Apple Maps is ok but in my opinion, Google Maps is an order of magnitude better. Also I think having the ability to use Waze in the dash would be awesome.
Also I think they could change the home screen of CarPlay to provide different information in one view. On that screen, they could also support Apple Watch like "complications." An example of this for me would be showing my current blood glucose reading from my Dexcom glocuse monitor (which would be really useful when driving).

Yeah, CP vs. most native car systems I've tried, I generally find CP better. It's faster, the UI is consistent (and decently well executed in terms of layout, typography) with my device, I appreciate some simple things like having a separate Podcast app vs. just making a media type in a music function.

That being said, I totally agree with you, if this product is really going to grow, we need a more open app delivery mechanism (this feels like an ATV3 instead of an ATV4). I get there's some additional caveats with car based development, but just outline those, establish the proper review channels, and let people be more creative. This is also another place where some widget-like options would be terrific too (weather/temp, miles/minutes till arrival [with nav in the background])

 

[Smeaton1724]

I have car play in my vehicle. They get the short journey basics right but for long distance 1+ hour journeys it does lack some elements of practicality. Currently I would give it 6/10, that isn't to say it is bad but we all know it needs a few refinements.

- Navigation, use of third party apps. Obvious reasons.
- Not sure why email couldn't be done the same as messages are?! Often driving to site I get a one line email or something with additional information, it would be nice for Siri to read it out.
- Use of third party messaging like What's App or Facebook Messenger or Viber etc. People use them often in addition to the stock iPhone Messaging app.
- Homekit - Extremely basic overview of Home/Devices.
- Clock app. Would be god as a screensaver of sorts. Copy over the Apple watch face features.
- Sports scores app, all it has to be is lines of text differentiating the Sport by line color. (Down to the individual developer or does Apple have to specifically approve?). Would be used on weekends and is fleshing out the app portfolio.
- Video App - For when stationary, surely the GPS built in to the iPhone can discern if the car and therefore the phone is moving to prevent the app working whilst moving.

 

[typicaluser]

I would like to think about what Steve would do to siri team after watching the video. Firing all of them?

 

[Json81]

One thing that was distracting using CP was trying to get simple directions to somewhere and having Siri not understand what I am saying.

Like when I asked to be taken to the closest gas station for fuel, and it kept taking me to a closed down one. After driving another 10 miles to a gas station I knew about, I was curious what Siri would say if I asked for it to take me to the closest gas station, while parked that the one I found. It still directed me to the closed down gas station that was ten miles away.

That's not really a CP issue, it's an Apple maps issue.

 

[D.T.]

I have car play in my vehicle. They get the short journey basics right but for long distance 1+ hour journeys it does lack some elements of practicality. Currently I would give it 6/10, that isn't to say it is bad but we all know it needs a few refinements.

- Navigation, use of third party apps. Obvious reasons.
- Not sure why email couldn't be done the same as messages are?! Often driving to site I get a one line email or something with additional information, it would be nice for Siri to read it out.
- Use of third party messaging like What's App or Facebook Messenger or Viber etc. People use them often in addition to the stock iPhone Messaging app.
- Homekit - Extremely basic overview of Home/Devices.
- Clock app. Would be god as a screensaver of sorts. Copy over the Apple watch face features.
- Sports scores app, all it has to be is lines of text differentiating the Sport by line color. (Down to the individual developer or does Apple have to specifically approve?). Would be used on weekends and is fleshing out the app portfolio.
- Video App - For when stationary, surely the GPS built in to the iPhone can discern if the car and therefore the phone is moving to prevent the app working whilst moving.

Holy smokes, right on, especially the bold items - heck with the integrated apps like Email, your suggestion seems like development no-brainer ... saying this as a dev myself

 

[timbuk2]

the time it took me to set up and connect CP i've already entered my target-adress in my vw system - extremely presice, with google maps and live traffic.
there is simply no need and no advantage for CP in modern Cars, and it seems apple finnaly realised - though lettin CP die a slowly death...

 

[Kaibelf]

85%?!

Then those 85% haven't used it all that much or they are so Apple-blind that nothing Apple does could ever be bad.

I use it twice a day: to and from work. One hour drive each way.

For example, after 6 months of continuous use, I have learned to not bother with trying to respond to texts. It always ends up with me super frustrated and the person (if it even responds to the right one) calling me because they have no idea what I'm trying to tell them.

Don't even get me started with Maps.

It's a half-baked feature and Apple doesn't care. It will eventually go the way of the Mac.

So basically you lied and DON'T use it twice a day.

 

[cardfan]

I'm still good with a proclip mount that charges phone.

 

[TonyC28]

70 people? Seriously or is that a typo?

 

[diipii]

Cars are for thrashing with a shrub. You don't talk to them.

 

[LordVic]

85%?!

Then those 85% haven't used it all that much or they are so Apple-blind that nothing Apple does could ever be bad.

I use it twice a day: to and from work. One hour drive each way.

For example, after 6 months of continuous use, I have learned to not bother with trying to respond to texts. It always ends up with me super frustrated and the person (if it even responds to the right one) calling me because they have no idea what I'm trying to tell them.

Don't even get me started with Maps.

It's a half-baked feature and Apple doesn't care. It will eventually go the way of the Mac.

To be fair, I believe the study mostly because anything android auto or Apple car play is light years ahead of the crap most car companies put as default for their infotainment units

 

[Msivyparrot]

The problem with Siri is the data is looking at USA based servers, and has no idea there is a planet of places outside of the USA. This has been the problem with Apple Inc since day 1. Apple Inc refuse to let go of the idea the USA is the only country on the planet.

Sports teams, place names, pronunciations, Apple by sending Siri data to USA servers, and only referencing data that applies only to the USA, will forever lead to Siri being a abject failure.

 

[mi7chy]

I would like to think about what Steve would do to siri team after watching the video. Firing all of them?

Steve wouldn't have to worry about them getting poached by Tesla.

 

[hagar]

I have Siri in Dutch and it's unbelievable how bad it actually is. HomeKit, messaging, navigating, they're all very frustrating experiences as she never interprets things correctly. While she understands 90% of the words, the interpretation and execution is seriously lacking:

- wrong texts
- unable to properly create reminders or appointments
- sending me half across the globe or over the ocean when going to the store.
- ...

And when switching to English Siri she can't handle Dutch contact names, Dutch destination names and songs. Very frustrating.

 

[LordVic]

Actually Siri understands me perfectly fine, and I have a thick Albanian accent. Yes, there is lots of things Siri can't do, but I don't think it is because she does not understand what I am saying but because she is not programmed to deal with certain things.

Siri understands me fine too. But never returns reasonable result

"What's the weather forecast"

"I'm sorry, I could t understand that, here are searches for WHETHER FORECAST"

 

[coolfactor]

Apple can add as many new features to Siri as they want but if it doesn't understand what you're saying it's still useless.

That video is a vey poor example. Not sure why MacRumors chooses to keep including it in posts.

Jakeb = "Jay-keb"... but he was pronouncing it very differently. Not Siri's fault.
[doublepost=1492695017][/doublepost]

Siri understands me fine too. But never returns reasonable result

"What's the weather forecast"

"I'm sorry, I could t understand that, here are searches for WHETHER FORECAST"

I use that query every day, and the result is perfect every time.

 

[Chupa Chupa]

there is simply no need and no advantage for CP in modern Cars, and it seems apple finnaly realised - though lettin CP die a slowly death...

It seems announcing tech initiatives then letting them whither is a frequent Apple M.O. these days. Homekit is another example where other companies have leaped ahead of Apple. Rather than have a DJ booth in-store it should have a Homekit demonstration area.