I agree with Jconner1 and everyone else having issues with this company. This company is a complete scam. Do not purchase from them! The website is very slick, their products appear to be very Fake! I happened to see their ad on MacRumors,and being a longtime reader here, I clicked on it and was really impressed with the case. I can't help but feel like an idiot for even ordering this! I have been looking for cases for 7 months now, And I am desperately trying to ditch my otter box. I like to think of myself as a careful person, I always research and study products before pulling the trigger. This has prevented me from many mistakes and saved me a lot of money, but not it appears my lack of research this one time has cost me 54.99. Like all the other users, I had to wait 7 weeks to get my case. Once I got it I was sorely disappointed. The case was complete and utter garbage. I rather have no case. I was so disgusted with the quality and lack of aluminum that I immediately filed a claim. I was forced to do this since i didnt think i could return the case some the "10 days after receipt" was totally gone. The seller was pretty communicative once I did this. They immediately denied my refund via PayPal and told me to return the case so they can refund (it took me a few days to look at their process since their support page was totally down, their website sucks!)I was about to escalate the dispute and let PayPal take a look; However, they told me i would need to close the dispute so they could Refund me. This leads me to mistake number two, which is closing my dispute. DO NOT do this. Once you close it, you can't re open. I sealed my faith soon after I closed it. To top it off, I had already sent me case back. So, not not only have I wasted a lot of time, I just said goodbye to my money, plus 5 more For shipping. I have tried calling relentlessly, emailing, and calling. Like all the other users here, I have gotten nothing in return. They offer no communication and no support. I called PayPal, and they have received numerous complaints for CaseMachine, LLC. They basically said sorry and that since I closed my dispute there was nothing I could do. I find it crazy that PayPal won't let you reopen a case. That's pretty ridiculous. Regardless, I guarantee you those bastards sold me
Case to another poor user so they wouldn't have to make them one. If anyone is reading this, please do not buy this case. It's worthless. Only buy if you are certain you don't want a quality case, want to get ripped off, and want to have no support if you change your mind. I advise all the users here who have had issues to file a complaint online with the Florida BBB. That's what I did today. If we can get enough users to talk, we should get some traction. I am also looking into posting my experience on all available outlets. I want to give their company an honest review and make others aware of their scam. Their twitter has been suspended and they delete the FB post, but it won't stop me from Trying!
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Agree, terrible company, terrible products, horrible customer service.
I returned an obviously flawed, horribly cut iphone 4 case a few years ago and had to file a PayPal dispute to get refunded.
They lie, get defensive, and stall stall stall hoping you will go away.
The fact that they changed their name to sell a new case and never actually post real pictures, only renderings should be all you need to know.
Shame on atomic/casemachine and sorry to anyone foolish enough to buy from them without reading everything on this site that has been posted in the past.
That anyone foolish enough to buy from them would be me! Thank you for helping me realize again that I am an idiot! Lol but in all seriousness, I have learned my lesson. Good advice. Wish I would have read up on it more.