Right, they could explain that by email or home page. I guess they did that on Facebook. We all check the site several times a day. They could simply change status to shipped tracking will follow in a day or two.
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CASEMACHINE - Oh this LOOKS AWESOME!!!
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Right, they could explain that by email or home page. I guess they did that on Facebook. We all check the site several times a day. They could simply change status to shipped tracking will follow in a day or two.
Not my style ... But hey! Everyone has a different opinion
What? Could you exponde a little.
Ya me to. Website broke = can not log into the site to even check status. They have disappeared on FB to even help. Hopefully the case will make up for all this.
This company has years of experience since they were Atomic case back in the days of the iPhone 4. You would think they wouldn't get themselves into this kind of spot.
I think they bit off more than they can chew. They offered to many options, colors and models all at once. Element case releases one model every 3-6 months in maybe two colors. They may also be having issues with TPU and aluminium combined in complex ways. Then again they may have been overwhelmed by a surprising number of orders.
They have to ship by the 31st or things will pile up on them.
Ya I am kinda pissed, might cancel order and get the new RokForm.
http://www.rokform.com/cart/SlimRok-Case.html
I got a tracking number from USPS. Yah!!!
No information yet on time from Florida to California.
I don't think it actually shipped. Usps has been notified it's packed and ready.
the notification email was 1:21PM Pacific time.
Their site info and Facebook hasn't changed at all.
I figure I'll get it Saturday or Monday. It take at least two full days (or more) to cross the country.
I'm with you on thinking it was on it's way and would just show up. I was thinking it would be tomorrow.
Well at least it's a sign of life. OMG, I hope it's in good shape. I couldn't stand a return.
What's the status of your order? Did you get the USPS email yet, with tracking? As you know I got mine midday yesterday. It still says USPS has been informed of the shipment, but it hasn't been picked up. Looks like two days just to get it to USPS. Feels like a stalling tactic.
I'm not sure I understand your post. Does it mean you've received yours and it' s great. How do our/my posts effect that? I'm glad to hear the case is great. Could you explain in what ways the case is great?
Nothing yet
Excuse me for cluttering this thread with this kind of post. Puppers, have you received any kind of tracking information?
Has anyone received an i5 Slimline case or tracking information indicating that it's on it's way?
I received tracking information but its been stuck on "Electronic Shipping Info Received" since midday March 26. This would indicate it has not yet been picked up. My order number very low so I would expect shipment by now.
Casemachine, if you are monitoring the forum, please pass on any information that will help. I'm sorry if there are problems with shipping but information will help keep me calm.
I'm out $175...
Good luck. I ordered 3 cases and a backplate on 3-2, was supposed to ship on 3-20. By the 25th I tried to message them for an update...no reply. Their website links are non-functioning in many areas, too. I later submitted a complaint to PayPal:
From Buyer - ###
3/26/2013 08:27 MDT
I ordered 4 iphone5 cases on March 2, 2013. The website showed they would be shipped on 3-20-2013. Today is March 26, and I've sent them 3 different requests for updates on my order, and they've ignored all 3. I've heard nothing from them whatsoever. I never even got an emailed invoice. I was able to print it from my "Account" on their site tho. While I do want the cases, I don't feel it's fair they got my money and I'm left hanging without any sort of update on them items or shipping. Even today the order shows "Orders placed 3/16 and forward will ship 3/31 - All orders prior ship 3/20). If they can't live up to what they advertise, I'd just prefer a refund ASAP. They don't want my business, that's fine. Just refund me, now.
Or ship the cases (in PERFECT condition) NOW. But let me know the plan one way or the other.
Thanks.
And btw, many of the links on your website (casemachine) don't work. Only way I could log into my account was to go to the Store, and sign in from that teeny link on the bottom left column. The links at the top don't do squat.
From Seller - Casemachine
3/26/2013 08:55 MDT
Your order was scheduled to go out this week with the rest of the slimlines. Opening paypal claim now puts this in the back of the line. We will cancel this shipment if this claim stays open.
From Buyer - ###
3/26/2013 09:17 MDT
Wow....you THREATEN your customers?? Nice.
Please define "scheduled to go out this week". Does that mean that besides missing the deadline of the 20th, that it MAY or MAY NOT actually ship this week? "Scheduled" does not mean "it has actually been shipped". Please provide me a tracking number or some sort of proof you have shipped my order AS PER THE ACTUAL SALES AGREEMENT, or you may cancel and refund my order today. I'm totally fine with that. I will not, however, be threatened into canceling this dispute when you have failed to 1)ship items as per the agreement, and 2) NO guarantee that canceling this dispute I will EVER see the items. There is NO valid reason to put my order on the "backburner" for a later ship date simply because YOU failed to meet your own deadline for the first shipment. Please advise. Thanks.
From Buyer - ###
3/26/2013 09:36 MDT
Update: Looking at your Facebook page, it appears I'm certainly not the only person questioning the timing of delivery of products. While I don't follow your page, (I found your cases thru an add on a blog site), I'm disheartened as to your rudeness in your initial reply to me on Paypal. I guess I just don't understand why you wouldn't have simply replied to me in a manner more consistent with what your FB page portrays. If you are truly overwhelmed and that busy, just tell me so. I can be patient and wait a week or two. But that was not what your website advertised. I was only going by that, and since no one would reply to me there, I had no choice but to try to prevent monetary loss by filing a dispute here. PayPal won't refund me the money UNLESS I push this dispute to an actual claim. If you can guarantee me the items will definitely ship this week, I'm fine with that. Heck, even next week is fine. Just communicate with me so I know I've not lost out on almost $200. Can you do that? Thanks.
Sorry for being direct, but I don't want to lose my money anymore than you do.
From Buyer - ###
3/26/2013 09:45 MDT
I'm showing my good faith....I AM CANCELING my dispute. Please help me feel OK about that.
PayPal Note: Buyer confirmed that buyer and seller reached an amicable resolution on this Dispute and buyer closed the Dispute.
As you can see....this is a very peculiar situation. I guess buyer beware. I'm obviously screwed. I should never have canceled my PayPal complaint..and just gotten a refund. Live N Learn I guess. MAYBE they will actually ship me the items...but at this point, I'm not holding my breath. I'm thinking I've been totally scammed. Plus, their website says 100% lifetime warranty...but I can't see anything there that directs an unhappy customer to get any help. Today I submitted a "comment" to them on their website thru my order to please just cancel my order...but who knows what will come of it.
Anyway...good luck.
----------
See my post on the next comment.
Good luck. I ordered 3 cases and a backplate on 3-2, was supposed to ship on 3-20. By the 25th I tried to message them for an update...no reply. Their website links are non-functioning in many areas, too. I later submitted a complaint to PayPal:
From Buyer - ###
3/26/2013 08:27 MDT
I ordered 4 iphone5 cases on March 2, 2013. The website showed they would be shipped on 3-20-2013. Today is March 26, and I've sent them 3 different requests for updates on my order, and they've ignored all 3. I've heard nothing from them whatsoever. I never even got an emailed invoice. I was able to print it from my "Account" on their site tho. While I do want the cases, I don't feel it's fair they got my money and I'm left hanging without any sort of update on them items or shipping. Even today the order shows "Orders placed 3/16 and forward will ship 3/31 - All orders prior ship 3/20). If they can't live up to what they advertise, I'd just prefer a refund ASAP. They don't want my business, that's fine. Just refund me, now.
Or ship the cases (in PERFECT condition) NOW. But let me know the plan one way or the other.
Thanks.
And btw, many of the links on your website (casemachine) don't work. Only way I could log into my account was to go to the Store, and sign in from that teeny link on the bottom left column. The links at the top don't do squat.
From Seller - Casemachine
3/26/2013 08:55 MDT
Your order was scheduled to go out this week with the rest of the slimlines. Opening paypal claim now puts this in the back of the line. We will cancel this shipment if this claim stays open.
From Buyer - ###
3/26/2013 09:17 MDT
Wow....you THREATEN your customers?? Nice.
Please define "scheduled to go out this week". Does that mean that besides missing the deadline of the 20th, that it MAY or MAY NOT actually ship this week? "Scheduled" does not mean "it has actually been shipped". Please provide me a tracking number or some sort of proof you have shipped my order AS PER THE ACTUAL SALES AGREEMENT, or you may cancel and refund my order today. I'm totally fine with that. I will not, however, be threatened into canceling this dispute when you have failed to 1)ship items as per the agreement, and 2) NO guarantee that canceling this dispute I will EVER see the items. There is NO valid reason to put my order on the "backburner" for a later ship date simply because YOU failed to meet your own deadline for the first shipment. Please advise. Thanks.
From Buyer - ###
3/26/2013 09:36 MDT
Update: Looking at your Facebook page, it appears I'm certainly not the only person questioning the timing of delivery of products. While I don't follow your page, (I found your cases thru an add on a blog site), I'm disheartened as to your rudeness in your initial reply to me on Paypal. I guess I just don't understand why you wouldn't have simply replied to me in a manner more consistent with what your FB page portrays. If you are truly overwhelmed and that busy, just tell me so. I can be patient and wait a week or two. But that was not what your website advertised. I was only going by that, and since no one would reply to me there, I had no choice but to try to prevent monetary loss by filing a dispute here. PayPal won't refund me the money UNLESS I push this dispute to an actual claim. If you can guarantee me the items will definitely ship this week, I'm fine with that. Heck, even next week is fine. Just communicate with me so I know I've not lost out on almost $200. Can you do that? Thanks.
Sorry for being direct, but I don't want to lose my money anymore than you do.
From Buyer - ###
3/26/2013 09:45 MDT
I'm showing my good faith....I AM CANCELING my dispute. Please help me feel OK about that.
PayPal Note: Buyer confirmed that buyer and seller reached an amicable resolution on this Dispute and buyer closed the Dispute.
As you can see....this is a very peculiar situation. I guess buyer beware. I'm obviously screwed. I should never have canceled my PayPal complaint..and just gotten a refund. Live N Learn I guess. MAYBE they will actually ship me the items...but at this point, I'm not holding my breath. I'm thinking I've been totally scammed. Plus, their website says 100% lifetime warranty...but I can't see anything there that directs an unhappy customer to get any help. Today I submitted a "comment" to them on their website thru my order to please just cancel my order...but who knows what will come of it.
Anyway...good luck.
----------
See my post on the next comment.