‘Catch 22’ when trying to unlock account

[EZhere]

My primary account has been locked for security reasons (resulting in being locked out of key devices and Apple software). Somehow the PW got changed and / or I can’t remember the password?

Apple message support hasn’t helped after sending ‘How to reset password” and “verifying ID” articles outlining their SOP procedure for resetting passwords. However, I can not receive codes to verify my identity when sent to my primary iPhone because it is locked as well (and I can not access mail). This results in a loop where I’m directed back to the entry point to start this procedure over.

I would appreciate if anyone can come up with a solution to this conundrum. Many thanks. 🙏🏻

 

[mblm85]

If you forgot your Apple Account password - Apple Support

Having trouble accessing your Apple Account? Reset your password to regain access.

support.apple.com

Suggests you can use a borrowed device from a friend or reset via the web.

Did you set a landline number or a non-Apple email account? Work email? that they can verify you with?
Do you live near an Apple Store? maybe you can take photo ID in?