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Last year AT&T scammed my family out of $1000 after we traded in a perfect condition iPhone 8 Plus and they made up 3 different excuses and gave us $25 instead of what was promised with no recourse. Even with proof the phone was perfect (took videos before sending) and hours on the phone. And we weren’t the only ones, AT&T forums are packed with people like me complaining about the same thing. Maybe it’ll go class action. Save yourself the headaches and never, ever do one of these trade ins with AT&T - just don’t do business with them at all.

Surely you could refuse their valuation and get the phone back? Otherwise that’s literal theft and can go to court without class action.
 
Last year AT&T scammed my family out of $1000 after we traded in a perfect condition iPhone 8 Plus and they made up 3 different excuses and gave us $25 instead of what was promised with no recourse. Even with proof the phone was perfect (took videos before sending) and hours on the phone. And we weren’t the only ones, AT&T forums are packed with people like me complaining about the same thing. Maybe it’ll go class action. Save yourself the headaches and never, ever do one of these trade ins with AT&T - just don’t do business with them at all.
Yeah... The post office was backed up here in nowhereville so I didn't even get my mail-in kit until a month after it was too late. I tried going to an AT&T store (before the offer expired) and they said they couldn't trade the phones in there, but assured me I would have extra time and a new trade-in kit was on the way.

Anyway, long story short, that was a lie and they refused to accept the trade-in. So now I'm paying for a bunch of iPhone 12's. :(

Maybe the moral of the story is about greed? I didn't need or even want a new phone, but you can't beat free (I thought) so I upgraded ALL the phones! Here we are now.
 
The T-Mobile deal where you get $500 in bill credits requires you to switch to one of their new Magenta Max plans, which would be a significantly ****** deal for long time customers. Right now I pay $120/mo for four lines with unlimited everything including tethering. No thanks! I'll just buy it outright from Apple.
Yeah, I'm on a grandfathered Simple Choice plan for 6 lines and there's no way I'm switching to one of their more expensive plans. Trade-in directly with Apple it is.
 
Apple's IUP "members" are likely feeling pretty distraught today after seeing the slim pickins available with the ip13
 
As a person who worked in the wireless phone industry for years I can tell you first hand the hardware does not make the cellular carriers any money. The activation of a new line of service does.

So most likely no deal on just the iphone itself..they either want a trade in for a previous model of iphone or to add a new line
 
So, does anybody have any info on iPhone upgrade program? Last year I went to the Pro Max and had to wait to November because of the COVID delay. Are they going to let us back on the normal schedule this year instead of waiting the extra 2 months?
Make your 12 payments and you can upgrade whenever you want.
 
I prefer to pay for my phone outright but Verizon’s trade in-offer only seems offer the option of making monthly payments. I guess this the usual bait and switch method for locking you into a contract.
 
I find this confusing. I have an iPhone Xs on a Verizon unlimited plan. If i got the iPhone 13 Pro, i can't figure out how much it would be if I traded in the Xs. Apple should let you get as far as the checkout screen to figure this out.
 
Still trying to figure out why it wouldn’t make sense to just pay off my IUP loan and trade in my 12 for a free 13 with ATT. Like it would be a $500 iPhone owned free and clear (or at least more or less free with the credit) I guess maybe inability to trade for the 14 in a year?

also anyone else who upgraded day one with IUP for 12 have 1 more payment still before upgrade eligible? Wondering if they are going to sort that or if I just need to make the monthly payment early to be eligible??
 
Sadly yes. Trade-ins, activations of new service/line and upgrades to unlimited plans are the deals.

Yeah I have no iphone to give em, next yr obviously if I choose to get the iPhone 14..for black friday do these carriers have deals where you can save money on iphones or is always pretty much a set price
 
Be careful on T-Mobile upgrade program. They make you switch to a different plan. So if you are grandfathered in on an older plan you’d have to switch to get the full rebate.
Or $200 if you stay with your current plan?
As per fine print '.., or $200 bill credit if you stay with another plan.'
 
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ATT customer here.

Looks like the XS only goes for $700, while the XS Max is eligible for the full $1000. Hopefully this doesn’t change before Friday. Otherwise, $1000 for the XS Max is a steal. Yes you’re “locked” into it to receive bill credits, but even a year of credits for $333 is still better than most trade in values.
 
I prefer to pay for my phone outright but Verizon’s trade in-offer only seems offer the option of making monthly payments. I guess this the usual bait and switch method for locking you into a contract.
Yep, trade in requires their monthly payments best I can tell. They're offering less than Apple as well on trade in value.
 
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t-Mobile might not do special deals till after the pre-orders since they are still dealing with the data breach fiasco. (They want to gain customer trust back before doing some wacky promotion)
 
Don’t they usually have info on the IUP by now, so those already enrolled have a smooth/quick experience come launch day? I can’t find anything on their site yet even mentioning IUP customers.
 
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Last year AT&T scammed my family out of $1000 after we traded in a perfect condition iPhone 8 Plus and they made up 3 different excuses and gave us $25 instead of what was promised with no recourse. Even with proof the phone was perfect (took videos before sending) and hours on the phone. And we weren’t the only ones, AT&T forums are packed with people like me complaining about the same thing. Maybe it’ll go class action. Save yourself the headaches and never, ever do one of these trade ins with AT&T - just don’t do business with them at all.

Could not agree more. Well said and thank you for warning people. It's a real scam and aside from the issue that you pointed out, more often than people think, these companies fail to give you the credits and you have to spend hours and hours trying to resolve it, if you're able to resolve it at all.
 
Yeah... The post office was backed up here in nowhereville so I didn't even get my mail-in kit until a month after it was too late. I tried going to an AT&T store (before the offer expired) and they said they couldn't trade the phones in there, but assured me I would have extra time and a new trade-in kit was on the way.

Anyway, long story short, that was a lie and they refused to accept the trade-in. So now I'm paying for a bunch of iPhone 12's. :(

Maybe the moral of the story is about greed? I didn't need or even want a new phone, but you can't beat free (I thought) so I upgraded ALL the phones! Here we are now.
No this isn’t your fault. AT&T loves to play these games. It’s company policy top to bottom snd they often get away with it.
 
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