So if you got your phone via apple.com and purchased apple care +, can I take my phone to the apple store to be replaced for a non-banged up phone?
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chip/nick in new iPhone 5
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I can't imagine you could but don't want to try lol. I had met my father at one of the apple stores to pick up my phone r/t att screwing up my delivery (walked in and picked it up at Aspen Grove store in Littleton Co which really surprised me, figured they would be OOS) and didn't even really look at the phone at apple. She had me open the box to ensure it was activated and I check and put it right back in and closed the box. Noticed it when I got home but not sure if I'll swap it out or not but most likely will. I actually ordered a black on att (the one I didn't get by the 21 even though my confirmation said it would be) but ended up with the white one because of the ano issues.
Wow this appears to be a widespread issue. I guess I definitely am not the only. I took it into the apple store and they offered to exchange it. However they said they would only do 1 exchange for cosmetic issues. I got my new exchanged phone and it also has a similar size nick in just a different corner from the original phone.
I just left because I didn't have time to keep exchanging and they said only 1 exchange for cosmetic. I don't know what to do now. Part of me says I will just live with it since its minor but also I feel like my phone should be perfect out of the box for how much we pay.
What are most of you planning to do??
I just left because I didn't have time to keep exchanging and they said only 1 exchange for cosmetic. I don't know what to do now. Part of me says I will just live with it since its minor but also I feel like my phone should be perfect out of the box for how much we pay.
What are most of you planning to do??
Working in precision engineering, I'm left really puzzled by Apple's decision to put a 45 degree chamfer all around the outside of the iPhone case.
Honestly, working with many metals for a job over many years, it's the absolute last thing you want to do in a production environment.
Sure, you can machine something with a lovely 45 degree chamfer and where it meets the faces, can be crisp and sharp, but oh man, that is a VERY delicate edge you have created there.
The icing on the cake it to create this form in aluminium. It's like making a sand castle with a sharp corner and hoping it stays that way!
You have got to be so so very careful in manufacturing after machining on such a corner, all the way through to getting to the customer to avoid damage.
And remember, all this is just to get it to the customer in a undamaged condition. Unless you fit it into a soft protective case the instant you get it, it's going to get damaged, even the slightest knock on anything remotely hard is going to dent that sharp corner.
Really Apple you did not thing this through to the real world at all, and it worries me that Johnny Ive goes on about the Looks, when it's so impractical in the real world.
I mean no-one wants a product that's almost designed to be damaged.
Of course, I think we all know the obvious and best/strongest/less damage prone way to create a join between the side face and read of a piece of metal..... Yes, you use a radius.
The larger the radius the safer is it from damage, and lets face it, a radius is a nicer feel to the hand.
The only issue then is that with a radius you can't then have a nice shiny edge as it's simply a smooth and strong transition between the two faces, like iPhones of the past and all iPads.
I would say shame on Apple for putting the visual of a shiny edge above the consideration of damage to the phone in normal use by the customer.
I wonder in a years time, just how many iPhones could be put up for sale and the seller can say, no damage to the edge chamfer.
I've not heard it said yet as such, but it any design flaw could be called anything this really is it, and it's crazy it was allowed through, and the type of thing Apple will get rid of on the next model when the flood of damaged phones come back to them. It does really make you wonder what they were thinking when they got field trials and durability testing at Apple.
Do the visual designers rule everything over practicality I wonder.
"Chip Gate" does seem to be the new models biggie with this design.
Honestly, working with many metals for a job over many years, it's the absolute last thing you want to do in a production environment.
Sure, you can machine something with a lovely 45 degree chamfer and where it meets the faces, can be crisp and sharp, but oh man, that is a VERY delicate edge you have created there.
The icing on the cake it to create this form in aluminium. It's like making a sand castle with a sharp corner and hoping it stays that way!
You have got to be so so very careful in manufacturing after machining on such a corner, all the way through to getting to the customer to avoid damage.
And remember, all this is just to get it to the customer in a undamaged condition. Unless you fit it into a soft protective case the instant you get it, it's going to get damaged, even the slightest knock on anything remotely hard is going to dent that sharp corner.
Really Apple you did not thing this through to the real world at all, and it worries me that Johnny Ive goes on about the Looks, when it's so impractical in the real world.
I mean no-one wants a product that's almost designed to be damaged.
Of course, I think we all know the obvious and best/strongest/less damage prone way to create a join between the side face and read of a piece of metal..... Yes, you use a radius.
The larger the radius the safer is it from damage, and lets face it, a radius is a nicer feel to the hand.
The only issue then is that with a radius you can't then have a nice shiny edge as it's simply a smooth and strong transition between the two faces, like iPhones of the past and all iPads.
I would say shame on Apple for putting the visual of a shiny edge above the consideration of damage to the phone in normal use by the customer.
I wonder in a years time, just how many iPhones could be put up for sale and the seller can say, no damage to the edge chamfer.
I've not heard it said yet as such, but it any design flaw could be called anything this really is it, and it's crazy it was allowed through, and the type of thing Apple will get rid of on the next model when the flood of damaged phones come back to them. It does really make you wonder what they were thinking when they got field trials and durability testing at Apple.
Do the visual designers rule everything over practicality I wonder.
"Chip Gate" does seem to be the new models biggie with this design.
Yeah, what he said!Working in precision engineering, I'm left really puzzled by Apple's decision to put a 45 degree chamfer all around the outside of the iPhone case.....
I quote every single word. As an engineer myself I couldn't believe how visual look surpassed every other rational aspect. That kind of edge is something that should be totally avoided in an object like a phone, that gets handled 16 hours a day.
Epic fail.
Indeed, if you are in the same field as me, you understand as much as I do what happens to a sharp edge like this if you so much as tap it against anything, let alone in a real day to day use, unless you are protecting it totally.
So, pretty, but it's the sort of corner you would machine on, polish, and look at and and think that's looks nice and crisp, but it's almost, a don't touch it type of angle for fear of damaging it.
A clear plastic cover to act as a shock absorber, with a bit of thickness on the corner is going to be the only way. But then, there is the risk of dust getting in and being abrasive to to the finish as it flexes over time, and you may not be able to see this nice edge then anyway.
It's almost as if the iPhone 5 was made as an impressive demo, but not a day to day object, unless of course you are the type of person who does not mind visual damage occurring over time.
It#s just a shame, when it could of been engineered in a more durable way
I'm really disappointed in Apple and their QC this time. This chassis issue is a big deal and even in cases I can imagine people's iPhones will look like crap which isn't good for potential buyers who see people with them on the streets.
This actually makes me not want to get an iPhone 5. My 4 is good for what I use it for and my carrier isn't giving me a good deal. I might switch to a small carrier with unlimited everything (although it's Android) or just stay with my iPhone 4.
This actually makes me not want to get an iPhone 5. My 4 is good for what I use it for and my carrier isn't giving me a good deal. I might switch to a small carrier with unlimited everything (although it's Android) or just stay with my iPhone 4.
Since the store said they would only do 1 exchange for cosmetics, what am I suppose to do if I am still not satisfied. It's bugging me as I keep thinking about it and feel the chip when I use my phone. But I feel like if I exchange it, I'll just end up with one with another defect somewhere on it.
My white one now has a small nick out of the back already after only 4-5 days. The aluminium is really soft and easily marked. I know it was me did it, as it was pristine when it arrived.