I wouldn’t say their refurbished products are steeply discounted. I still find them over priced. Should at least knock off a third from the retail price.
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Class Action Lawsuit Against Apple for Offering Refurbished Replacement Devices Under AppleCare Moves Forward
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I wouldn’t say their refurbished products are steeply discounted. I still find them over priced. Should at least knock off a third from the retail price.
So I guess we should just continue to fill landfills with perfectly good items. Come on, wake up. This isn’t Asurion/ Asurant Frankenphones. The device is a never before used Serial number, every part you can touch is brand new, battery 100%, the rest is responsibly recycled. This is a great phone
It’s interesting reading folks opinions on here, largely accepting Apples language etc, but let me ask these questions, if your new iPhone 11 Pro turns up this weekend and it turns out to be faulty and your local Apple store offered you a refurbished unit because it’s the “equivalent of new,” would you be happy?
If the guy next to you with the same fault who hadn't spent another 30% on AppleCare, but was offered the same remedy as you, would you be happy?
If the guy next to you with the same fault who hadn't spent another 30% on AppleCare, but was offered the same remedy as you, would you be happy?
In terms of after care service Apple is not nickel and diming, but the pricing on their products currently is a total rip off and they are charging way over what the product is worth and the cost to make it.
In an ideal world I would expect brand new replacements for any warranty I purchase. I have been lucky in that the times when I have had to get stuff fixed I always end up with a brand new replacement which is also an updated model to what I sent in. If you really want a brand new device you just need to know how to work the system.
You mention a brand new car, I do remember one occasion my brother bought a brand new VW Golf in cash not financed and then 6 months later they still had not fitted an onboard trip computer or something that they had promised. So after a lot of argument they gave him a brand new replacement lol, but had to wait for it to be built though.
While in principle I agree with you, I don't think a refurbished unit is the same as a new one. We replaced an iPhone 6S in Zurich and they gave us a refurbished unit while we thought it was new. My wife dropped it in the toilet and it died completely. While I understand the 6S was not really certified for any kind of water damage, a new unit would have survived, the refurbished was simply not closed up to the same standards even though it looked new and functionally it was same as new.
Very true, I had an iPhone 7 Plus replaced and within days the front facing camera stopped working.
They won’t have the original box if it was purchased direct from Apples refurb store.
I’m sorry, they are inferior. I purchased a new iPad Air 2 that after a couple of months developed a mark under the screen; it was replaced with a refurbished unit (one could argue this came with a lower resale value...inferior?). Anyhow within a week this developed a fault whereby it continually crashed and I took back to the store that had dealt with the original problem. Initially they would not deal with this issue unless I could demonstrate the problem in front of them, that is demonstrate the “random” problem? (They is a separate story of it taking 3 weeks to get an appointment, but for another day). Eventually by chance whilst being inspected by a “genius” it did shutdown and they agreed to give me another refurbished unit with one disclaimer that I sign a declaration that this would be last time I could seek a warranty claim on the device! (Very inferior to what I originally purchased) So essentially my new (yet faulty) iPad Air 2 within a space of 3 months had been turned into a second-hand unit with no warranty. Fortunately I had no further problems and kept the replacement for several years.
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Why would that be the case? Sell refurbished goods at refurbished prices. Notwithstanding everything will end up there eventually
My Amazon Echo Plus does. Amazon swapped it out without any quibble.
A refurb one arrived. It worked, I was happy.
I assume every company does this, should I be suing? (The correct answer is of course not, I had a broken one, I now have a new one).
This is ridiculous,
A refurb one arrived. It worked, I was happy.
I assume every company does this, should I be suing? (The correct answer is of course not, I had a broken one, I now have a new one).
This is ridiculous,
A refurbished device IS NEVER EQUIVALENT to a brand new one, otherwise Apple would have said: "I give you a brand new device as substitute" (it would have been even more appelling to write that in the Apple Care terms and conditions paper). Apple gives refurbished stuff because he knows that it's cheaper compared to brand new devices. For instance, one doesn't have to be a genius to know that a SSD inside an iPhone or a Mac are parts that are prone to lose performance and even break with more probability everytime a cycle read-write is done. When you buy a refubished iPhone from Apple it may works like a new one but indeed some parts have more probability to failure compared to a brand new one.
I think it would be more honest to write "replacements are refurbished devices", period! with no mentions of the word "new" or "comparable to a new device".
I think it would be more honest to write "replacements are refurbished devices", period! with no mentions of the word "new" or "comparable to a new device".
I for one appreciate the program even if the inside of the phone is used. My $1000 phone was replaced for $100 plus the cost of Apple Care. The phone I got works and looks like new. And I get to replace it one more time if something happens. The peace of mind and the quality of Apple refurbs and their customer care is exceptional.
A U.S. District Judge in San Jose today certified a class action lawsuit that accuses Apple of using "inferior" refurbished products as replacements for its AppleCare and AppleCare+ protection plans despite promising consumers new or equivalent to new replacements. [PDF]
The class action lawsuit was first filed against Apple in July 2016 by customers in California who were unhappy that their iPhones and iPads were replaced by refurbished devices under Apple's AppleCare or AppleCare+ plan.
The plaintiffs, Vicky Maldondo and Joanne McRight, claimed that Apple's decision to offer refurbished devices violate its own AppleCare Terms and Conditions and the Consumer Legal Remedies Act. From the original lawsuit:The lawsuit seeks compensation for iPhone, iPad, or iPod owners who purchased AppleCare or AppleCare+ coverage.
The law firm behind the lawsuit says that Apple customers who paid for AppleCare should have received new Apple devices that Apple promised, and is aiming for the difference in value "between devices that work like new and the inferior devices Apple provided class members."
Article Link: Class Action Lawsuit Against Apple for Offering Refurbished Replacement Devices Under AppleCare Moves Forward
I expect that many of the refurbished phones being supplied as AppleCare replacements are the very same iPhones returned by the ******s openly posting here who order two colours, or two sizes, on an entitled "try before you buy" scheme because they can't wait 10-days to see one in a store before placing an order.
You cannot bitch about refurbed replacements AND expect 14-days no questions returns AND complain about Apple pricing being too high. Pick two.
You cannot bitch about refurbed replacements AND expect 14-days no questions returns AND complain about Apple pricing being too high. Pick two.
I agree with you, world is full of *******s who abuse the good things and because of them those good things eventually end. But you are Apple, you are under tight observation, any small mistake is a probable class action, you should care about words. You don't write "new" if it is not "new". On the other hand I believe that Apple care substitutions with refurbished devices is good already. There are no other competitors better than Apple in support policy. I also believe that probably most of the substitutions are done with devices returned by those *******s mentioned above, in particular iPhones.
Apple, just be more transparent and precise in what you write in Apple care policy. Simply describe what a refurbished device is and nothing more.
Apple isn't violating their warranty terms. If this lawsuit is successful, the lawyers will profit far more than the customers.
If something fails within it's warranty period it should be replaced with a brand new part, not a second hand cast off from another failed Mac/iPad/iPhone.
There is no such thing as refurbished as new. It's second hand end of. It's been used, it's shelf life has been diminished.
Parts should be kept so that they can be used for repairs/replacements in phones that have passed their warranty period.
Oh nevermind, that would mean apple actually giving a fart about it's customers and providing decent customer service.
There is no such thing as refurbished as new. It's second hand end of. It's been used, it's shelf life has been diminished.
Parts should be kept so that they can be used for repairs/replacements in phones that have passed their warranty period.
Oh nevermind, that would mean apple actually giving a fart about it's customers and providing decent customer service.
If Apple loses this case then I fully expect other cases to be filed
Not for the same thing but
Because Apple will be sending more stuff to landfill. Reusing a device is far better for the world than simply throwing away a device/recycling that can be repaired and reused for many years.
Rock and a hard place anyone?
Not for the same thing but
Because Apple will be sending more stuff to landfill. Reusing a device is far better for the world than simply throwing away a device/recycling that can be repaired and reused for many years.
Rock and a hard place anyone?
That would frustrate me to get a refurbished phone now. Just a few months ago I took an X in that had the touch screen issue and they gave me a brand new phone as replacement because they were unable to calibrate it after replacing the screen, no AppleCare at all on that device I was just using the program they were offering regarding the touch screen suddenly not working.
I had a series of iPhone 6 repairs that I did through Express Replacement where the screen was separating from the case. I think I had to return three separate replacements before finally getting one that was good. However, Apple waived all of the fees associated with the express replacement service, so it wasn’t all that bad. They definitely made it right. As to the lawsuit, I never thought I would get a new phone under a warranty claim. The only time I would expect a new phone is if I had a problem within the return period.
And considering many people use thier phones on the toilet... well.. with the .. “particles” flying in the air it’s best to assume 90% of phones have been in the toilet.
Lol