huexley
macrumors newbie
I think you dont have many customers... During this time I was a genius in an Apple store in Geneva and I wias swapping iPhones for this very specific problem like hotcakes
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Class Action Lawsuit Over Broken iPhone 4, 4s, and 5 Power Buttons Finally Proceeding to Trial
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I think you dont have many customers... During this time I was a genius in an Apple store in Geneva and I wias swapping iPhones for this very specific problem like hotcakes
techfreak23
macrumors 6502a
Dan Holmstock
macrumors regular
I have, many in fact, I never heard of this lawsuit, and I ordered the buttons over and over on the 4S and 5. Makes sense now.
Strange. I’ve never had a problem with buttons on any of my iPhones. Hell my wife’s 4s was still working perfectly until my mom dropped it in water recently.
How are people breaking these buttons? I haven’t even frayed Apple lightning charging cords.... are these owners just heavy handed?
How are people breaking these buttons? I haven’t even frayed Apple lightning charging cords.... are these owners just heavy handed?
RickGrimes
Suspended
Guidonculous
macrumors member
So is the argument here that apple shouldn’t have sold the iPhone 4 and 5? Arguably two of the most successful products in history? Or that from the moment that it was discovered that some iPhone power buttons would fail that they should stop selling the device?
There seems to be this misunderstanding that a “known issue” is an inherently bad things. Everything ever has issues, it’s a fundamental law of physics that things will slowly break and become nonfunctional through entropy or energy loss.
If you have done you job designing and engineering a product, you will be aware of its possible failures. Nearly all of the failures will be in ways you were well aware of when you release the device.
The world wanted a phone, apple made what they could at the time, it was a wonderful device for a lot of people.
Apple went to work at addressing the flaws of that design. Now there are fewer buttons and the button designs have been refined.
If the sleep/wake button was enough of an issue to fundamentally impact the functionality of the device, people wouldn’t have such fond memories of the device and form factor.
I get if you feel Apple could have handled customer support for the issue better, but how is that a lawsuit? If you don’t like how Apple supports its products, buy products from someone else.
There’s is this logical jump from “I wish this issue was taken care of differently” to “this device was designed defective and sale of the device was criminal” that makes absolutely no sense.
There seems to be this misunderstanding that a “known issue” is an inherently bad things. Everything ever has issues, it’s a fundamental law of physics that things will slowly break and become nonfunctional through entropy or energy loss.
If you have done you job designing and engineering a product, you will be aware of its possible failures. Nearly all of the failures will be in ways you were well aware of when you release the device.
The world wanted a phone, apple made what they could at the time, it was a wonderful device for a lot of people.
Apple went to work at addressing the flaws of that design. Now there are fewer buttons and the button designs have been refined.
If the sleep/wake button was enough of an issue to fundamentally impact the functionality of the device, people wouldn’t have such fond memories of the device and form factor.
I get if you feel Apple could have handled customer support for the issue better, but how is that a lawsuit? If you don’t like how Apple supports its products, buy products from someone else.
There’s is this logical jump from “I wish this issue was taken care of differently” to “this device was designed defective and sale of the device was criminal” that makes absolutely no sense.
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Well, it’s certainly a good time to switch from the Galaxy Fold.
pweicks
macrumors 6502
I love how these “California citizens” always think they’re so entitled.
My 5 started showing this issue about 10 months in (bought at launch). Apple replaced the entire unit for me back then. No fuss.
Crowbot
macrumors 68000
Droppage, mostly. You're probably more careful with your stuff than the average customer. As a repair tech, I applaud you. 🙂
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They're just standing up for their rights. That's the system. If the jury thinks it's BS they'll find in favor of Apple. I see you don't give out where you are in the US.
dannyyankou
macrumors Pentium
pweicks
macrumors 6502
Agent OrangeZ
macrumors 68040
I personally had 2 different iPhone 4 models have the lock button get stiff and unusable. I also witness it in a friend's iPhone 4 as well.
TMRJIJ
macrumors 68040
I was 16 when my phone started having this issue. It was always in a case so I doubt it was from droppage. Also, Virtual Home Buttons were a common trend seen on other kids devices back then. My mom was extra careful with hers but still ended up having a shrunked power botton after a year. The Verdict is likely just wear and tear depending on how much you've locked/unlocked the device
rosegoldoli
macrumors 6502a
i had a white iphone 5 and it had this home button issue where it wouldnt work which then eventually turned into the lock button
I feel like apple already fixed this problem 5s and so on so this lawsuit is pointless
I feel like apple already fixed this problem 5s and so on so this lawsuit is pointless
So much for quality comments with proper punctuation. Every day is a new comment with faulty comment composition. 😛
But you're right. We just need to remember this is the result of the huge success of the iPhone. More users = more likelihood of problems = more complaints and lawsuits.
My 4 and 4s was a company work phone. So it was heavily used and I still didn’t have these issues.
Awesom-0
macrumors regular
fourthtunz
macrumors 68000
The speaker on my 4s stopped working...didn't that happen with quite a few of them..they sold a repair kit for it
so I assume it wasn't just me?
cajun67
macrumors regular
It's a class action lawsuit on a decade-old iPhone.
The actual phone owners will get pennies, while the lawyers running the lawsuit will make millions.
Sharewaredemon
macrumors 68020
That's what I thought this was. I guess a power button is a bit more mission critical, but I knew and experienced so many faulty home buttons in those models.