I work for a Engineering and construction company. We recently updated our devices to the new iOS. I manage the cell phones and records for the company. We fired an employee yesterday, who turned in his phone and left. During the restore process the phone shut off twice. After i finally got it to restore, i find out that its icloud locked from the user. We keep the employees email address and password on file and i can reset a users password, but the apple ID is set up by the user. So the phone is icloud locked, and we own the phone. We tried to contact the user to unlock it, but he ignored our phonecalls. I see this may be an issue in the long run with businesses. Because i basically have a defective brick. Even when i got the phone to turn on i was still having issue with it shutting off on its own. Will the apple store be able to do anything about it if i can prove its a business phone? Also, because its defective, but icloud locked, can i still have it warrantied out and get a replacement?