Yeah, Steve makes so much money; I bet it will cost around $3000 in lost time to read through that. Add another $2000 if he actually does something. They might as well gave her a new laptop cause they would have come out ahead.
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Complaint against the Apple Store Sydney
- Thread starter lhlee96
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Yeah, Steve makes so much money; I bet it will cost around $3000 in lost time to read through that. Add another $2000 if he actually does something. They might as well gave her a new laptop cause they would have come out ahead.
Yeah I wish I would have been that lucky!!! When I was 13 I had a Dell desktop with good ole Windows XP. But the MBP didn't even exist back then haha. Though a PowerBook woulda sufficed
Yeah! I have one of those photos too! But mine is at the post office....
So, do you think they would really reply to my issue?
I think I count myself as one of Apple's valued customers.
I mean, most of the electronics I have are Apple!
I've owned about six Apple computers, starting with the first Apple Laptop, then the colorful Apple desktop one, then the colorful clamshell one, then the iBook, two MacBooks, and finally with this MacBook Pro.
I've also bought about three Time Capsules. =P For home use, of course.
Not to mention about seven iPods. Through time, of course!
Are you sure you are only 13?? I'm 20 and now a Computer Science major (aka computers are my life) and I don't own that many Apple notebooks or iPods. I know a 35 yr old DOCTOR who hasn't even owned that many Apple products in his life!!
Sending multiple emails isn't going to get you a faster answer, just see if they reply to this one. You can always call Apple Care, that is much more personal than a random email.
Owch
I'm sorry to hear about you macbook. The sydney apple geniuses are very out of order for scratching up your case. If i were you i would have taken pictures before you took it in. That way you could have proved it had been scratched and took it further. I personally wouldn't have settled for anything less than an brand new top case.
I'm sorry to hear about you macbook. The sydney apple geniuses are very out of order for scratching up your case. If i were you i would have taken pictures before you took it in. That way you could have proved it had been scratched and took it further. I personally wouldn't have settled for anything less than an brand new top case.
You could have said, that if they don't have any none scratched top cases they should replace your machine. You need to demand it, because it's your right to do.
That's true. What else can I do now as I am no longer in Sydney and in Hong Kong?
My situation is that I am in Hong Kong, and flying to Sydney is not a possibility. (Six hour flight, anyone?) There is no Apple Store in Hong Kong, and the closest Apple Store here is in Beijing.
What can I do? Now that you've said it, it seemed like the obvious thing to do. However, the Genius said that it was just a cosmetic problem, and they would think about replacing it if there was another computer problem (short-term).
What? Why? You buy a machine that costs a minimum of $1200 and you take it in for a repair at the store you bought it from. Why shouldn't it be returned in the condition you gave it to them in? Also, why is it silly to expect perfect colour, if that is what has been promised?
When I was 13, I was still having trouble keeping my bib on while eating... You sound like a smart young girl.. Good luck with your emails.. Hope it gets resolved..
You also couldn't sign a repair contract, so technically, any terms in that contract requiring them to do ANYTHING about the cosmetic condition are void.
As far as being a "valued customer" because you've had six apple computers in your 13 years...well. There are people who buy 50 a YEAR for businesses. Not to mention that list probably makes your parents the valued customers, if anyone at all.
Where are your parents in this? At 13, you should not be doing any of this yourself.
Just so you know, if you contact AppleCare, they can send you a box so you don't have to go to an Apple Store.