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Complaint against the Apple Store Sydney

TBH, that email that the OP wrote was so poorly written that if I was Steve Jobs reading it I would have thrown it out by now. Don't misunderstand me, I'm honestly not trying to attack the OP but if you want the Apple store to be professional you need to write a professional letter if you want to be taken seriously.

All this extra stuff about going snowboarding in Perisher for a week? "So I grabbed my jacket..." Nobody cares about that. All you had to say was, "I left town for a week and when I got back....."

Also, what's the point of saying to Steve Jobs that this letter might end up in his spam box and be auto-deleted? If that's so then he wouldn't be reading it anyway, that was a waste of words.
If you are writing a complaint about the store, don't say stuff like, "This was my first visit and it wasn't that bad to be honest". Are you helping the store or complaining about it?

You don't need to tell Steve Jobs that you're a 13 yr old student that's behind on your homework. Again, revealing your young age and the homework thing will degrade anyone's interest in your letter.

Describing to Apple how the appointment scheduling works is useless. You're preaching to the choir, they already know this.

The last part of your letter about the scratched case is overly redundant, you said multiple times, I think you got your point across the first time. You mentioned at the end of your letter that you are complaining about the Sydney store, they know that already, you said that at the beginning.

Again, I'm only trying to offer you some creative writing advice if you want to get your letter taken seriously. It would've been better to have either your parents or a grown up proof read your letter before sending it. Good luck, hope it works out for you after all. With less words you could've said a lot more.
 
lhlee96 said:
So, do you think they would really reply to my issue?
I think I count myself as one of Apple's valued customers.
I mean, most of the electronics I have are Apple!
I've owned about six Apple computers, starting with the first Apple Laptop, then the colorful Apple desktop one, then the colorful clamshell one, then the iBook, two MacBooks, and finally with this MacBook Pro.
I've also bought about three Time Capsules. =P For home use, of course.
Not to mention about seven iPods. Through time, of course!

powerbook100.jpg
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if you're really 13, you weren't even alive when Apples first laptop came out.
 
lhlee96 said:
TFor one thing, I think that the three main Apple type employees (Concierges, One to Ones, and Geniuses) should not be allowed to listen to music on their iPods, as they are easily distracted. Geniuses don't listen to music (at least, most of them), but most Concierges do not pay attention to you and just listen to music, play apps, or watch videos most of the time. .
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The reason they have earbuds in, (only one ear if you bothered to look) is to listen to their radios without broadcasting the message to everyone. They don't listen to music.
 
Who cares if they listen to music and do not grovel on the floor when you enter? If you want something I am sure they won't turn you away if you ask them. Just another adolescent kid who gets mad when they believe they do not get treated as an adult...

For the scratches/stains though you should have demanded to have them fixed or the computer replaced.
 
mikes70mustang said:
Good lord, thats long. For business oriented emails that is too long. Im not sure the "im 13 and have a lot of homework" is going to help things. Since you added that, they will probably dismiss this as a run on rant of a young teen.
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Yeah cause that sentence was the only one that suggested it was written by a child...
 
Good god, only Apple people are this anal about every last millimeter of their computer. I have done computer repair (among other responsibilities) for many years (3 years at my high school, now going on 2 years at my University) and a PC owner would never be this way. I guess Apple folks expect repair technicians to do everything is a room made entirely out of foam covered in feathers and use tools made out of soft rubber.

Don't get me wrong, its not like I treat my Mac's like crap. Quite the opposite, I keep them in cases and all that fun stuff, but tiny marks are bound to eventually happen. Without pics, its hard for us to know exactly how correct or OCD the OP is, but come on.

I have noticed though that at work the college faculty and staff that own Mac's don't treat them at all like those here do. They slam the cover down when they are done using it (where as most people here probably close their laptops slowly), they throw it in a bag, or lay their keys and notebooks on top of it. Scratches? They could give a rip. Clean fingers? Who cares. I'm not saying this is the right way to care for a laptop, but I have definitely noticed that outside of these forum e-walls, many many Macs I see don't have that brand new look. They are dirty, scratched, and generally just heavily used. Kind of interesting.

And OP: I had my Macbook Air taken in for repairs and there was a scratch/scrape mark on it. I had shrugged it off because really, who cares? But maybe I should write a chapter book to sjobs like you did explaining how this minor imperfection is the end of my little world as I know it. Heh.
 
It's amazing to me how these kinds of threads always bring out the let's defend apple at all cost and blame the user crowd.
 
uberamd said:
Good god, only Apple people are this anal about every last millimeter of their computer. I have done computer repair (among other responsibilities) for many years (3 years at my high school, now going on 2 years at my University) and a PC owner would never be this way. I guess Apple folks expect repair technicians to do everything is a room made entirely out of foam covered in feathers and use tools made out of soft rubber.

Don't get me wrong, its not like I treat my Mac's like crap. Quite the opposite, I keep them in cases and all that fun stuff, but tiny marks are bound to eventually happen. Without pics, its hard for us to know exactly how correct or OCD the OP is, but come on.

I have noticed though that at work the college faculty and staff that own Mac's don't treat them at all like those here do. They slam the cover down when they are done using it (where as most people here probably close their laptops slowly), they throw it in a bag, or lay their keys and notebooks on top of it. Scratches? They could give a rip. Clean fingers? Who cares. I'm not saying this is the right way to care for a laptop, but I have definitely noticed that outside of these forum e-walls, many many Macs I see don't have that brand new look. They are dirty, scratched, and generally just heavily used. Kind of interesting.

And OP: I had my Macbook Air taken in for repairs and there was a scratch/scrape mark on it. I had shrugged it off because really, who cares? But maybe I should write a chapter book to sjobs like you did explaining how this minor imperfection is the end of my little world as I know it. Heh.
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So you are telling me uberamd, that if you brought your car into the dealership you bought it from to fix something on the interior and it came back with a 6 inch scratch on the fender that you know wasn't there before you bought it, you would just shrug it off and say oh well? I call BS...

Now if I put the scratch into my car thats another thing, oh well stuff happens, but the repair shop does it, it better be fixed by them...
 
BlackiBook said:
So you are telling me uberamd, that if you brought your car into the dealership you bought it from to fix something on the interior and it came back with a 6 inch scratch on the fender that you know wasn't there before you bought it, you would just shrug it off and say oh well? I call BS...

Now if I put the scratch into my car thats another thing, oh well stuff happens, but the repair shop does it, it better be fixed by them...
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that is a stupid comparison to make....


a car is nothing like a laptop, the laptop is made to get scratched from everyday use. it is odd to think that someone would have to baby your laptop. I mean they should take respect for your product but if they scratch it by mistake than i wouldent loose sleep over it.
 
BlackiBook said:
So you are telling me uberamd, that if you brought your car into the dealership you bought it from to fix something on the interior and it came back with a 6 inch scratch on the fender that you know wasn't there before you bought it, you would just shrug it off and say oh well? I call BS...

Now if I put the scratch into my car thats another thing, oh well stuff happens, but the repair shop does it, it better be fixed by them...
Click to expand...

Well thats just a dreadful comparison. The Macbook $1,300, a car is $30,000. So, lets just stop right there.

Anyway, if you can't read I did say I got my Air back and it had a scuff/scratch on it. And the Air costs more than a Macbook last I checked. I didn't fret about it, but I guess I am an adult and I realize it doesn't impact performance at all and at the end of the day isn't a big deal.
 
lhlee96 said:
My question now (and I have asked it for a very long time but no one has taken this into accord), what on earth am I supposed to do now?

I am no longer in Sydney, and will not be there until the end of the year. I am now in Hong Kong. Should I call the Apple hotline in Hong Kong and complain to their complaints department?
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Yep, your best option would be to call AppleCare.
 
I find it hilarious that this 13 year old types better than half the people on the net.

Anyway I think that when you turn something in to service it should come in the same shape it was sent in. I don't care what others think. Maybe I am dead anal, I can care less. Apple is fairly good about this however. I always had good experience with Applecare...at least in the end everything gets fixed and fixed right.
 
uberamd said:
Well thats just a dreadful comparison. The Macbook $1,300, a car is $30,000. So, lets just stop right there.

Anyway, if you can't read I did say I got my Air back and it had a scuff/scratch on it. And the Air costs more than a Macbook last I checked. I didn't fret about it, but I guess I am an adult and I realize it doesn't impact performance at all and at the end of the day isn't a big deal.
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SO just because you paid close to 2,000 dollars for a computer it shouldn't matter if someone else scratches it? The price of a car compared to a computer should have nothing to do with the comparison made, I was simply pointing out something else that you bring in for repairs... In saying that, you mean to tell me if someone else was to scratch something of yours that you take pride in and have taken care of it since the day you bought it, I mean you really babied it and then when they were fixing it they put a scratch on it you would really just roll over and take it?
 
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