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Thanks for the review, I emailed them a week ago and haven't received the slightest hint of a response from them...doesn't seem like the greatest customer service.
that is very strange because they are very fast to respond to my emails and I probably emailed them about 15 times. I usually got a response in about 20 minutes or less. I even emailed them after I watched that guys review and they emailed me back. The owner also gave me his number and I called him and we talked about the conversion and some of my concerns, so I am sorry to hear that you haven't had good contact with them. Here are a few questions I emailed to them. I am receiving my phone in the mail tomorrow so I am hoping all the reviews i've read have been wrong. I will let you know in a few days after i've had time to test the phone out.
me: I just have a few quick questions. If I buy the complete kit and then request a free conversion will I still receive the tools I need to open the phone again and will I get my black parts back? If not how can I get the parts back? Thanks
them: We ALWAYS send back the black parts , even if you cracked your screen before - We have no use for the parts.
And if you need us to send you the kit we will supply the screws. If we do the repair, you wont need the screw tools but we can send you them , no problem.
Scott
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me: I have one more question. Where if any are the seals inside the iphone. Say for instance something happens to my phone and I need to take it to an apple store would it be possible to do a DIY conversion back to black and take it back to the apple store to get a replacement without them noticing it was modified at one point?
them: Of course, we are not messing any of the markers, just take your phone after being reversed to black and you can take it to the store and it will not void your warranty - if you do the repair incorrectly and damage something, they won't know as long as the markers are not ripped.
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me: Great that's good to know. Now my iPhone has the torx screws instead of phillips screws. Will that matter?
them: Yes - if you are planning on performing the repair yourself, Apple has made the torx screw style iPhone 4's have a sensitive proximity sensor that won't work on the white . As a service we change back you proximity sensor to the old version so it reads the white better (unnoticed to Apple since its too small of a part for the genius bar to see)
For a phone like yours our technicians can do the repairs properly and you dont have the liability of messing up the installation .
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me: Hi I am planning on buying the complete kit today. I want to request a free install. How can I go about doing that? Also I will be shipping my phone out in the original box. WIll you guys ship back the parts in the original box? Thanks
Them: Yes of course, we never take customers parts away. Also the box will match your serial number so we are not switching or misplacing them with other orders that were shipped in to us.
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me: How does the camera preform with the white backing? I head that when you take a picture and use the flash it distorts the picture. Is this true?
them: No, we have not heard any problems with the flash and the camera with the white backings, the camera works fine.
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me: Hi I have stumbled upon a few reviews about the parts that you guys sell being cheaply made and not high quality OEM parts that you guys claim to sell. They say that only after a few days use the parts start to break or stop working. Could this be because they did the conversion themselves? I am a little concerned about this and was wondering if this is true! thanks
them: Well you should be getting the phone tomorrow so you can see for yourself weve had many customers who are satisified with our conversions and we have used them on our phones and they've worked for months, maybe they mishandled the phones or dropped them, if you drop the phone it will crack just like the regular black iphone, hope this clears things up and let us know how you like the phone when you get it