https://www.mycarphonewarehouse.com/portal/servlet/gben-ordertrack-OrderTrack
Try here to track the order, when did you order instore?
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CPW - now preordering for delivery on the 11th online...
- Thread starter badgerman
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https://www.mycarphonewarehouse.com/portal/servlet/gben-ordertrack-OrderTrack
Try here to track the order, when did you order instore?
Just heard the (incredible) reason why this has all happened from local store. Apparently the CPW website can't manage stock in real time (which I find surprising because I could get an ecommerce site working by this time tomorrow which could manage stock and I'm not a web designer). They literally just have to keep it processing orders Anyway, what happened was that the stores (all 750+ of them) opened on Friday morning and started allocating stock to people walking through the door. Bearing in mind that my local branch only had 1 16GB and 6 8GB, there were plenty of people all over the country taking them up on this. At the same time, in one of the worst retail decisions ever made, they decided to open the flood gates online, thus creating thousands of orders for phones which had already been allocated to customers who had ordered and paid in stores. Meltdown followed, and it would now seem that they are indescriminately filling orders as new stock dribbles in.
Bearing in mind that I was first in the queue at my CPW, the 1 16GB had already been promised to someone else and I was offered a choice of an 8GB there and then or a 16GB one by supposed next day delivery, you can probably imagine that I'm pretty hacked off that (like many others), I've been told that they don't really know when I'll get it, but it'll probably be by next Friday, which will be 13 days after it was promised.
I'm really most annoyed with Apple over this. I worked out the other day that I've spent around £5,000 over the years on their stuff. For the crime of being a loyal enough customer to have bought the first iPhone and not unlocked it, I have been rewarded by being denied apparently the two most strightforward purchasing options (i.e an early order on the Monday on the CPW site or queuing at an Apple store). I wonder how many of those people who've got their phones from the retail stores could even switch a Mac on? Thanks, Steve.
Bearing in mind that I was first in the queue at my CPW, the 1 16GB had already been promised to someone else and I was offered a choice of an 8GB there and then or a 16GB one by supposed next day delivery, you can probably imagine that I'm pretty hacked off that (like many others), I've been told that they don't really know when I'll get it, but it'll probably be by next Friday, which will be 13 days after it was promised.
I'm really most annoyed with Apple over this. I worked out the other day that I've spent around £5,000 over the years on their stuff. For the crime of being a loyal enough customer to have bought the first iPhone and not unlocked it, I have been rewarded by being denied apparently the two most strightforward purchasing options (i.e an early order on the Monday on the CPW site or queuing at an Apple store). I wonder how many of those people who've got their phones from the retail stores could even switch a Mac on? Thanks, Steve.
CPW are a bunch of total "+*))&)? they have cancelled my order because the had problems with my card!!!!!! had the same issue a last time when then I decided to cancel my order because for some foolish reason thought I could get it that Friday as CPW couldn't deliver by the following tuesday. And then rushes back on the Friday and managed to get an order in.... and now:
Your order has been cancelled and any charges made to your card will be refunded. Thanks for shopping with the Carphone Warehouse.
Your order details have been confirmed as:
MR XXX XXXXXXX
Order Date: 11/07/2008
Order Number: XXXXXXXXXX
Regards,
The Carphone Warehouse team
Your phone, your way.
Called in and then they said that they were going to call me when there was more stock in a week Friday......Grrrrrrr AHHHHHHHHH
Your order has been cancelled and any charges made to your card will be refunded. Thanks for shopping with the Carphone Warehouse.
Your order details have been confirmed as:
MR XXX XXXXXXX
Order Date: 11/07/2008
Order Number: XXXXXXXXXX
Regards,
The Carphone Warehouse team
Your phone, your way.
Called in and then they said that they were going to call me when there was more stock in a week Friday......Grrrrrrr AHHHHHHHHH
I have phoned again and they say they have some 16gb that they are shipping to the people who have ordered on a first come first served basis 
The person said I would have my phone by 25th July, I could have it tomorrow or Monday instead, all depends on when they get to my order and whether they do that now or when they get more stock in. He said he was in the dark as well as us.
One good thing he said was that it has been agreed that I/we will be refunded the line rental from there order date to the day the iphone is received.
So I get refund for line rental and a £15 sorry from CPW
The person said I would have my phone by 25th July, I could have it tomorrow or Monday instead, all depends on when they get to my order and whether they do that now or when they get more stock in. He said he was in the dark as well as us.
One good thing he said was that it has been agreed that I/we will be refunded the line rental from there order date to the day the iphone is received.
So I get refund for line rental and a £15 sorry from CPW
Well despite getting an email this afternoon saying my order had been cancelled, I am currently updating my iphone and have had £20 credited to my CPW account.
Did you order an 8GB or a 16GB from CW?
So it says they are expecting another delivery of 16gb on 25th, I wonder if it means this is the next delivery for current orders and new orders or just new orders and ours will come in a delivery before the 25th.
Well it all shows that CPW make it up as they go along. Some say they are cowboys others think they won the high street battle and are the only independent mobile retailers that think give a S@£t about their products. All I can say go Apple Store steal their thunder I'll buy more stock and tell it how it is... actually Apple why did you give them the right to screw us? I'll buy some more Microsoft shares to balance my argument. And some red hat for the hell of it.
They did on the 11th and still didn't get mine.... don't believe them.
Still not got it? Was yours an upgrade?
I finally got my confirmation saying that my iPhone had arrived at store. Great! So I would have thought.
I get a call from the store asking me to pick it up! Great! So I would have thought.
I was told to come to the store with the chip and pin card that I ordered it with online. However I told them that my pin renewal was on order, could I bring another card. They said that would be fine.
Leave work early to get to the store in time. There for half an hour before being told that they can't do it without the pin number.
To make things worse, my pin number was on the mat when I got home!!!
Have be Saturday now. At least I know it's there now.
Although, this has been a shambles from start to finish, I fully expect it to be sold to one of you lot before I can get there.
Sure a few people have also received one, but I've got a letter today apologising for the delay in my order and notifying they're crediting my account with a £20 credit -wow!!!
The letter also says I'll get my iPhone by 25 July - as I've heard this is the day CW are getting a massive shipment of 16GB models, I suspect it will be the 25th... sadly, I'm going away that day for a few days, so realistically its going to be another week until I can pick it up from the Cityline depot... assuming they are able to allocate one to me.
The letter also says I'll get my iPhone by 25 July - as I've heard this is the day CW are getting a massive shipment of 16GB models, I suspect it will be the 25th... sadly, I'm going away that day for a few days, so realistically its going to be another week until I can pick it up from the Cityline depot... assuming they are able to allocate one to me.
Just had email (which is a bit spooky because I don't remember giving them my email address) telling me that my 16GB will be delivered to the store tomorrow. I ordered it from the store first thing on Friday 11th. Hopefully this may give some hope to the others who queued up in the p****** rain!
I got mine yesterday (Thursday) 16GB
Also with £20 credit. I went into CPW today to see about a dock, but they don't have any
However I was got a voicemail from CPW on the Thursday afternoon saying they had some 8GB ins and one was reserved in mine name and if I wanted it I needed to ring them. Kinda strange I thought.
But it is deffo worth the wait
I got mine yesterday (Thursday) 16GB
Also with £20 credit. I went into CPW today to see about a dock, but they don't have any
However I was got a voicemail from CPW on the Thursday afternoon saying they had some 8GB ins and one was reserved in mine name and if I wanted it I needed to ring them. Kinda strange I thought.
But it is deffo worth the wait
Typical! You wait all week and then two come along together!
Did they have any timeframe for the docks to come in?
WOOT!!! My mums iPhone 3G has moved on to stage 3 today (or dispatched) and the tracking number is now working!!! I am excited because i get her old iPhone !!! Post tomorow and let you know what elce happens !!! Yay
I need to vent my excitement!
I need to vent my excitement!