Cracked MBA Screen. Not sure how it happened?!?

Discussion in 'MacBook Air' started by JasonDawg18, Jul 9, 2011.

  1. JasonDawg18 macrumors regular

    JasonDawg18

    Joined:
    Jul 30, 2005
    #1
    Hi all,

    I have a 2010 MacBook Air. Yesterday, we noticed a hairline crack in the middle. We're not sure how it happened. Nothing dropped on it. No misuse. We never dropped it. It just appeared.

    I called to get an estimate for replacement. It came back at around $600. Do I have any recourse with Apple?

    Also, I purchased the computer in December with a Bank of America Visa card. Do you know if they offer any protection, like i've read that AmEx does?

    Thanks in advance!
     
  2. RedReplicant macrumors 6502a

    Joined:
    Mar 31, 2010
    #2
    One of my friends cracked her screen when she picked it up by the top edge, the MBA screens seem fairly fragile compared to the MBP ones.
     
  3. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #3
    I would go to the Apple Store and explain the situation. No way I would pay a buck for that thing to get fixed.
     
  4. Monkeychemist macrumors member

    Joined:
    Jun 27, 2011
    #4
    with Apple, if you escalate the call higher and higher up, you'll eventually get the repair free
     
  5. bizzle macrumors 6502a

    Joined:
    Jun 29, 2008
    #5
    Right, because LCDs just crack on their own.
     
  6. imahawki macrumors 6502a

    Joined:
    Apr 26, 2011
    #6
    No one said it cracked on its own but if it cracked under NORMAL USE, that is still considered a defect. If you're typing on your keyboard and one of the keys breaks off and the underlying mechanism is all broken, it didn't break on its own but its also not your fault (lets assume the keyboard is less than a year old and has been used normally that entire time).
     
  7. JasonDawg18 thread starter macrumors regular

    JasonDawg18

    Joined:
    Jul 30, 2005
    #7
    I'm really not exaggerating. We have no idea how it cracked. No foul play.

    Do you guys suggest I go into a store or call the Apple Repair phone line?
     
  8. jsgreen macrumors 6502

    Joined:
    Nov 27, 2007
    Location:
    NH
    #8
    Call Apple and explain your situation, they will make a note and schedule an appointment with a Genius at your nearest Apple Store (assuming you have a local Apple Store).


    Applecare coverage can also be handled by third party stores (authorized partners) - which might be an option for you if no Apple store is convenient.
     
  9. Apple Expert macrumors 65816

    Joined:
    Jan 31, 2010
    #9
    Sorry to hear that. I'm looking at the MBA and I hope it's not that fragile. I would primarily use it for home use and hardly ever take it out of the house. I know the wife wants a MBA, but hope she doesn't damage it.
     
  10. RafaelT macrumors 65816

    RafaelT

    Joined:
    Jun 9, 2010
    Location:
    Lakeland, FL
    #10
    I think if you explain what happened, it is just a hairline crack and there is no signs of any damage to the machine there is a good chance that you will get it replaced for free.
     
  11. maclaptop macrumors 65816

    maclaptop

    Joined:
    Apr 8, 2011
    Location:
    Western Hemisphere
    #11
    How ironic. Mine did the exact dame thing literally right before my eyes this morning. I keep the entire laptop very clean, so it's very obvious if something happens. Just after I opened my 13" I saw a crack in the center of the display. Moments later it grew larger to a length of approx 3".

    I drove the 2 miles to the Apple store & before I got two sentences out, they put a new one on the counter in mere minutes I was gone.
     
  12. christophermdia macrumors 6502a

    christophermdia

    Joined:
    Sep 28, 2008
    #12
    I cracked a screen before....it was a MBP though and it was cause my kid stepped on it while I unfortunately left it on the floor next to the couch....I paid $500 for the screen but was reimbursed $800 by AMEX insurance since I bought it on my card, so I actually made $300
     
  13. Apple Expert macrumors 65816

    Joined:
    Jan 31, 2010
    #13
    Wow!! Talk about service! How old was your MBA when you had it serviced? Did they give you a new screen or a whole new MBA?
     
  14. hcho3 macrumors 68030

    Joined:
    May 13, 2010
    #14
    Take it to apple store and ask for a replacement. Tell them everything and ask them very nicely. They should replace it. 600 dollars is just plain outrageous.
     
  15. Patriot24 macrumors 68030

    Patriot24

    Joined:
    Dec 29, 2010
    Location:
    California
    #15
    Did you have Apple Care or was this under the standard 1-year warranty?
     
  16. Big D 51 macrumors 6502a

    Big D 51

    Joined:
    Jan 15, 2011
    Location:
    Mobile, AL
    #16
    Sorry to hear your bad news. I would be disgusted. Hopefully you will be able to get replaced for free. Good luck.
     
  17. Kyllle macrumors 6502

    Joined:
    Apr 25, 2011
    #17
    Wouldn't they ask you how much it cost for the repair? I don't see why they would give you $800 unless you lied and said it cost that much. Seems like they would want a receipt of the repair too.
     
  18. christophermdia macrumors 6502a

    christophermdia

    Joined:
    Sep 28, 2008
    #18
    I think they have standard costs in the system, I claimed the insurance on the front end, then got the screen repaired. I guess its like car insurance, they see whats wrong then they pay you whatever its assumed cost is, if you fix it yourself, you can keep that payout.
     
  19. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #19
    I think (I'm just guessing) that the reason that all of these MBA's are cracking is because the glass panels that they use have structural defects that don't show immediately, but show after a fair bit of use.
     
  20. davidwarren macrumors 6502a

    Joined:
    Aug 28, 2007
    #20
    I was going to say the same- you could have it repaired if you bought it with an Amex card. Heck- I dropped my son’s iPod Touch and cracked the screen and I claimed it and was reimbursed the full amount. In two days. Amex is great.
     
  21. GadgetGeek407 macrumors 6502a

    Joined:
    Mar 26, 2009
    Location:
    florida
    #21
    Which amex card? do you have to do anything special? i have an amex platinum I'm kind of tired of having to pay the hugh fees every year and don't really use any of the benefits lol
     
  22. palpatine macrumors 68040

    Joined:
    May 3, 2011
    #22
    it sounds to me like something you could get repaired for free because you are within the one year applecare period and they will not be able to find any evidence of mishandling (a shoe footprint on the lid, for example). as someone already said, escalate the claim if necessary. i would go into the store, if possible, because i prefer to talk these things out with human beings face to face. but, if that is not an option, give a call. it can't hurt.
     
  23. aeboi macrumors 65816

    aeboi

    Joined:
    Sep 20, 2009
    Location:
    Bay Area
    #23
    AMEX doubles the warranty, doesn't matter which AMEX it is.
     
  24. jenzjen macrumors 68000

    Joined:
    Aug 20, 2010
    #24
    Unless you have the black card, then this is incorrect. For most people, AMEX only adds 1 more year.
     
  25. macneubie macrumors regular

    Joined:
    Aug 8, 2011

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