Once you've had a MAC.....
....you'll never go back (to Dell!!). Dell's extremely poor customer service is what made me switch to Mac several years ago. Several 6-8 hour service calls with Dell and no resolve to the problem.......no customer service calls needed to Apple since going MAC. Last straw was a call to CS Tech Support at Dell.....the guy in India (or wherever) was so difficult to understand. And, after 5 hours on the phone with him, he started me on a re-boot and said that while it was re-booting and then loading (something), he would put me on hold and go to lunch and then get back to me after lunch. Finished the install and re-boot and nearly 2 hours later he not only didn't return, but, the call was disconnected. I went to my local MAC store the next day and have never looked back. I got a call from Dell asking about my tech call experience. I started to explain what happend with the tech in India, and then she said "I'm sorry for your experience" and hung up before finishing with the satisfaction (?!) survey. That, Michael Dell, is why I now refer my friends and family to either Mac, if they so wish, or Sony for Windows. And, Mr. Dell, you had an agreement with my employer that offered your products at a pretty decent discount. But, even the discount didn't make it worth the headaches.