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Destroyed my phone

ASUgrad1999

ASUgrad1999

macrumors regular
Original poster
Mar 13, 2012
180
152
Gilbert, AZ
I did something really stupid - I left my iPhone 7+ on the roof of my car and it fell off in the middle of the road right before getting on the freeway. By the time I realized it was my phone that fell and got back to where it happened, my phone had been run over multiple times and was completely destroyed (showed up as 'inactive' on Find My iPhone). I had an Apple Leather case on it and it was a goner too.

The phone was really hot (almost too hot to hold) for about an hour so I let it cool down before going to the Apple Store by me. No appointment and they took care of me right away. $99 to replace under AppleCare and they even replaced my case too (free of charge). I was in/out in less than 30 minutes with a brand new phone. Customer service like that keeps me a happy Apple customer!
 

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And some people say insurance and AC+ isn't needed and is a scam..... HA! Some needed it for assurance they won't be without a phone if something happens.
 
Freakonomics101 said:
And some people say insurance and AC+ isn't needed and is a scam..... HA! Some needed it for assurance they won't be without a phone if something happens.
Click to expand...

I'm not dumb enough to break my phone. It's for clumsy people. I've owned every iPhone since the first gen and haven't even cracked a screen.
 
foxconn said:
I'm not dumb enough to break my phone. It's for clumsy people. I've owned every iPhone since the first gen and haven't even cracked a screen.
Click to expand...

I think your statement is rather far fetched. Everyone makes inadvertent mistakes. Including you. Breaking an iPhone by mistake doesn't make someone "Dumb." You can't say you never have dropped your iPhone or hit it on something on by mistake, even if it means you didn't suffer any damage.

If anything, the OP was smart enough to have AppleCare to ensure he was covered for accidents like these. That debunks your post for breaking his iPhone with making a conscious decision to purchase AppleCare.
 
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ASUgrad1999 said:
the Apple Store by me. No appointment and they took care of me right away. $99 to replace under AppleCare and they even replaced my case too (free of charge). I was in/out in less than 30 minutes with a brand new phone. Customer service like that keeps me a happy Apple customer!
Click to expand...
AppleCare+ to the rescue!!!!
 
Relentless Power said:
I think your statement is rather far fetched. Everyone makes inadvertent mistakes. Including you. Breaking an iPhone by mistake doesn't make someone "Dumb." You can't say you never have dropped your iPhone or hit it on something on by mistake, even if it means you didn't suffer any damage.

If anything, the OP was smart enough to have AppleCare to ensure he was covered for accidents like these. That debunks your post for breaking his iPhone with making a conscious decision to purchase AppleCare.
Click to expand...
I think it comes down to, how many times have you bought AppleCare and how many times have you needed to use it. If you've bought every iPhone on a yearly basis (which a lot on this forum have) and you've never had to use AppleCare, then you would've wasted that money.

Personally, I am happy that Apple offers "out of warranty" repair options. For instance in the OP's scenario, he saved money by having AppleCare. An out of warranty replacement would have been $349 but the OP only paid $129 AppleCare + $99 deductible, so obviously AppleCare paid for itself in this scenario.

However, if it had only been the screen that needed to be replaced, it would have been cheaper not to buy AppleCare and just pay for the screen replacement. iPhone 7+ screen replacement is $29 if you have AppleCare, or $149 if you don't.

So, it really depends on the type of repair needed and how often. I'll personally continue to not buy AppleCare and then utilize Apple's "Out of Warranty" repair options if I need those.

Links for where I'm getting pricing information from
Screen repair: https://support.apple.com/iphone/repair/screen-damage
Other iPhone repairs: https://support.apple.com/iphone/repair
 
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timeconsumer said:
I think it comes down to, how many times have you bought AppleCare and how many times have you needed to use it. If you've bought every iPhone on a yearly basis (which a lot on this forum have) and you've never had to use AppleCare, then you would've wasted that money.

Personally, I am happy that Apple offers "out of warranty" repair options. For instance in the OP's scenario, he saved money by having AppleCare. An out of warranty replacement would have been $349 but the OP only paid $129 AppleCare + $99 deductible, so obviously AppleCare paid for itself in this scenario.

However, if it had only been the screen that needed to be replaced, it would have been cheaper not to buy AppleCare and just pay for the screen replacement. iPhone 7+ screen replacement is $29 if you have AppleCare, or $149 if you don't.

So, it really depends on the type of repair needed and how often. I'll personally continue to not buy AppleCare and then utilize Apple's "Out of Warranty" repair options if I need those.

Links for where I'm getting pricing information from
Screen repair: https://support.apple.com/iphone/repair/screen-damage
Other iPhone repairs: https://support.apple.com/iphone/repair
Click to expand...

I can relate. I never needed AppleCare for anything and none of my iPhones/Apple devices have suffered damage over the years.. However, for some, it's a clear decision based on how accident proned they are. And ultimately, AppleCare pays for itself. But I agree with the points you made. I just don't agree people are "Dumb" for inadvertent mistakes. Everyone makes mistakes. It happens. Some fail to recognize that.
 
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Relentless Power said:
I think your statement is rather far fetched. Everyone makes inadvertent mistakes. Including you. Breaking an iPhone by mistake doesn't make someone "Dumb." You can't say you never have dropped your iPhone or hit it on something on by mistake, even if it means you didn't suffer any damage.

If anything, the OP was smart enough to have AppleCare to ensure he was covered for accidents like these. That debunks your post for breaking his iPhone with making a conscious decision to purchase AppleCare.
Click to expand...

Obviously mistakes happen but if you take precautions then you won't break your phone.
 
timeconsumer said:
I think it comes down to, how many times have you bought AppleCare and how many times have you needed to use it. If you've bought every iPhone on a yearly basis (which a lot on this forum have) and you've never had to use AppleCare, then you would've wasted that money.
Click to expand...
I have wasted a lot of money on health insurance then. And home owners insurance too. And car insurance too.
[doublepost=1489446060][/doublepost]
foxconn said:
Obviously mistakes happen but if you take precautions then you won't break your phone.
Click to expand...
But AC+ also extends the warranty another year. You can't take any precautions to prevent device defects that don't show up until the second year.
 
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timeconsumer said:
The difference is those are required to have, AppleCare is not required to have.
Click to expand...
Home owner's insurance is not required. As for health insurance, you don't have to have it either. The penalties for not carrying it are a tiny fraction of what health insurance costs.

As for car insurance, only liability is required. Not collision and not uninsured motorist.
 
LoliS said:
Home owner's insurance is not required. As for health insurance, you don't have to have it either. The penalties for not carrying it are a tiny fraction of what health insurance costs.

As for car insurance, only liability is required. Not collision and not uninsured motorist.
Click to expand...
Some mortgages require home owner's insurance as per the agreement with the lender. I suppose if you don't have a mortgage then sure, it's your choice not to have it.
Technically health insurance is required; but yes you can pay a penalty to get around this "requirement".
Car insurance is still required; even if it is only liability.
 
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LoliS said:
Home owner's insurance is not required. As for health insurance, you don't have to have it either. The penalties for not carrying it are a tiny fraction of what health insurance costs.

As for car insurance, only liability is required. Not collision and not uninsured motorist.
Click to expand...
Different levels of importance, impact, scale, etc. Basically an apples vs. oranges type of thing.
 
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ASUgrad1999 said:
I did something really stupid - I left my iPhone 7+ on the roof of my car and it fell off in the middle of the road right before getting on the freeway. By the time I realized it was my phone that fell and got back to where it happened, my phone had been run over multiple times and was completely destroyed (showed up as 'inactive' on Find My iPhone). I had an Apple Leather case on it and it was a goner too.

The phone was really hot (almost too hot to hold) for about an hour so I let it cool down before going to the Apple Store by me. No appointment and they took care of me right away. $99 to replace under AppleCare and they even replaced my case too (free of charge). I was in/out in less than 30 minutes with a brand new phone. Customer service like that keeps me a happy Apple customer!
Click to expand...

nice! I had the same issue a few short months back ... dropped while running across the road (J-Walking) and a car stopped right over it dragging it across - EEEK.
would not charge, power on . nothing. the only thing that came out unscathed was teh Touch ID Crystal which you've managed to kill. I feel for you man!
 
The other thing about AppleCare is that it covers the headphones and charging cables as well. For some reason my Apple branded lightning cable seem to fail somewhat regularly. It's always the same pin that turns black and stops working. I run with my iPhone and sometimes the headphones go bad, although that seemed to happen more often with the older round style than with the newer EarPods. I've replaced quite a few of those under app,e care as well. I think the lightning cables run about $20, so if I replace two of them over the course of the two year warranty, the effective cost of the warranty is only $50. It's definitely not for everyone, but I find the peace of mind I get from having apple care to be well worth the cost.
 
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