I did something really stupid - I left my iPhone 7+ on the roof of my car and it fell off in the middle of the road right before getting on the freeway. By the time I realized it was my phone that fell and got back to where it happened, my phone had been run over multiple times and was completely destroyed (showed up as 'inactive' on Find My iPhone). I had an Apple Leather case on it and it was a goner too. The phone was really hot (almost too hot to hold) for about an hour so I let it cool down before going to the Apple Store by me. No appointment and they took care of me right away. $99 to replace under AppleCare and they even replaced my case too (free of charge). I was in/out in less than 30 minutes with a brand new phone. Customer service like that keeps me a happy Apple customer!