hey guys ive got a ipad 3. set it up at the start of the summer. last night it locked out. my ipad is stuck on the activation screen. ive contacted apple and neither the apple care or developer help, will help. any ideas? Chat Transcript Thursday, September 12, 2013 10:33 PM Duration: 90 minutes 48 seconds Samantha: Thanks for contacting AppleCare chat support. My name is Samantha. Please give me a moment to review your information. Samantha: Hi Christopher, here is your case number in case our chat is unexpectedly disconnected, 504189783. How are you doing today? christopher: hi ive got an ipad but it will not activate christopher: i keep gettig this message christopher: Activate iPad This iPad is currently linked to an Apple ID (a●●●●●@icloud.com). Sign in with the Apple ID that was used to set up this iPad. Samantha: Oh goodness! I understand how that could be confusing, I will do my best to help you out with this today. When you started the set up were you able to sign in with the correct Apple ID? christopher: after language, network and location. it comes up with that message. ive tried to sign in with my id but all i get is (my id) cannot be used to unlock this iPad. Samantha: Alright is that the only apple ID you have? christopher: yes thats the strange thng about it Samantha: Are you able to log out of that apple ID in settings or are you stuck on a certain page? christopher: its stuck Samantha: Are you able to use that Apple ID on other devices? christopher: yeah its working fine christopher: its just the ipad will not get past this activation screen on the inital setup christopher: or through itunes Samantha: I see, have you tried to restart it and try again? christopher: yes ive tried that christopher: ive even done a restore on it Samantha: What version of iOS did you have before the restore? christopher: ios7 christopher: i am a registered developer Samantha: Oh OK, in that case you'd want to contact developer support to troubleshoot that. You can go to the website, developer.apple.com. christopher: ive contacted them and i got this response: christopher: Hello Developer, Thank you for contacting Apple Developer Technical Support. We provide support for code-level questions on hardware & software development, and are unable to help you with your question. Samantha: One moment while I look into what we can do for you. Samantha: Alright, do you have another computer you can try the restore on in DFU mode? Samantha: It could be that when you do the restore on that computer it's not restoring the correct software it's still doing iOS 7. Samantha: Are you still there? christopher: yes im trying to put it into dfu mode but im having dificulty Samantha: Oh alright. To put it into DFU mode close iTunes, then reopen it. With the device still connected to the computer, press and hold both the Home button and the ON/OFF button for ten seconds. After ten seconds, release the ON/OFF button, but keep holding Home until iTunes prompts you to restore. christopher: its restoring Samantha: Alright is it on a different computer? christopher: yes Samantha: OK, I cannot guarantee that will work. It may not, but it's worth a shot for you. I apologize for you having to go back and forth with Developer and us. christopher: is there a chance this could be a permanent problem and the ipad will be unusable? christopher: ok its got to the same place christopher: and the same message christopher: This iPad is currently linked to an Apple ID (a●●●●●@icloud.com). Sign in with the Apple ID that was used to set up this iPad. Samantha: If this doesn't work for you, once the new update comes out on the 18th it should be resolved for you. You'll just need to do that update. christopher: if i still have this problem on the 18th what would be the best thing for me to do? Samantha: Alright we will need to try the restore after deleting the .ispw file on the new computer. Samantha: If for some reason the iPad is permanently disabled it would void your Apple-One Year Limited Warranty because unauthorized software caused the issue. However, I don't believe that will happen once you can update to the iOS 7 after it's released the problem should be resolved. Samantha: We can try going onto the computer and deleting the .ispw file first though. Are you on a mac or pc? christopher: mac. christopher: how is it unauthorized software? Samantha: Because iOS 7 is unreleased to the public it is a beta software and is considered a unauthorized modification. The Developer Program License Agreement states that "Apple shall not be responsible for any costs, expenses or other liabilities You may incur as a result of provisioning Your Authorized Test Devices and Registered Devices, Your Application development or the installation or use of this Apple Software, including but not limited to any damage to any equipment, software or data." christopher: ok christopher: im just downloading a new . ispw Samantha: OK you already know where to delete that at and get a new one? christopher: im trying another computer ive never pluged the ipad into Samantha: OK great. christopher: same issue Samantha: Alright did you try it in DFU mode? christopher: yes Samantha: Was that a mac or pc? christopher: it was a mac Samantha: What version of OX is on there? Samantha: OS* christopher: osx 10.8.4 itunes 11.0.2 Samantha: Alright to delete the .ispw file we will want to go to into Finder, and hold down the Option key while you click Go on the menu bar at the top of your screen. Samantha: If that doesn't make sense let me know. christopher: ok Samantha: Then you should be able to click on the iTunes folder. christopher: ye christopher: ipad software updates christopher: ? Samantha: Then click on the iPad Software updates and delete the .ispw file in there. Samantha: That's correct. christopher: ok deleted and trash mt Samantha: Alright, now we'll need quit iTunes and empty your trash can. Samantha: Open iTunes back up, and make sure the phone is in DFU mode then we'll try the restore again. christopher: ok downloading Samantha: Alright. christopher: same issue Samantha: Oh OK, since that didn't work for you it may be that we just need to wait until you can update to iOS 7 on the 18th. christopher: ok. christopher: thanks Samantha: No problem Christopher. I hope you have a great rest of your day though! Samantha: If there's nothing else I can help you with please click the End Chat button. Thanks for contacting Apple! and finally i would like to state that the ipad is not stolen and would anyone be stupid enough to steal an ipad and ask about it on here.