DirecTV Now Lost 267K Subscribers Last Quarter, Partly Due to End of Apple TV Offer

Discussion in 'iOS Blog Discussion' started by MacRumors, Jan 30, 2019.

  1. kuwxman macrumors 6502a

    kuwxman

    Joined:
    Jul 25, 2009
    Location:
    Olathe, KS
    #51
    You should not need to log in every day. I can count on one hand how many times I've had to log on in the years we've had the service.

    As far as the service goes, we've been a DIRECTV NOW customer since the very beginning. Have tried every service out there too. All have their pros/cons...one is not better than the other, honestly. For us, though, we're getting 100+ channels including HBO for $40/month. Can't beat that.
    --- Post Merged, Jan 30, 2019 ---
    It's OK. Personally, I prefer using the service through our AppleTV. Haven't turned on the beta box in well over a month.
     
  2. gugy macrumors 68030

    gugy

    Joined:
    Jan 31, 2005
    Location:
    La Jolla, CA
    #52
    I tried DTV Now for 3 months when they first offered the ATV deal. Honestly I did not like it. So I canceled it after the initial 3 month trial.
    DTV keeps offering me good deals on their satellite plan, so right now I see no point on cutting the cord.
     
  3. macjoshua macrumors 6502

    Joined:
    Mar 4, 2011
    Location:
    Nashville, TN
    #53
    I've tried all of the streaming services, and settled on DirecTV Now. It had a lot of buffering/connection issues a year ago, but for the last 6 months or so, the service has been super solid and I haven't had any issues. The picture quality is better than Hulu, Sling never appealed to me, and the prices are better than PS Vue.
     
  4. ovo6 macrumors 6502a

    Joined:
    Sep 10, 2015
    #54
    Bet a lot of them cuz of not having bein sports . I’m leaving soon uverse also **** them
     
  5. cocky jeremy macrumors 68040

    cocky jeremy

    Joined:
    Jul 12, 2008
    Location:
    Columbus, OH
    #55
    Their service was terrible. Tons of channels, but it buffered nonstop on all devices. Wired to my TV (gigabit service) and it STILL buffered constantly. I switched to YouTube TV.. I never buffer. Literally never.
     
  6. CrzyP macrumors 6502

    Joined:
    Mar 14, 2012
    #56
    I signed up for the free Apple TV and even stayed on a few more months. I left DTVN for PS Vue for the reliability, single sign on, and TV app integration. I miss the 1080p video and Dolby 5.1, but PS Vue is still pretty good.
     
  7. freddiebarnes macrumors newbie

    freddiebarnes

    Joined:
    Oct 12, 2018
    #57
    That’s how I got my Apple TV last year by prepaying $105 for 3 months. I canceled DTVN shortly after I got the Apple TV. :cool:
     
  8. jfischer macrumors regular

    Joined:
    Aug 18, 2014
    #58
    I prepaid the 4 months @$40 last fall, so $160 but got a 4K Apple TV out of it. The problem is my wife watches it 8-10 hours a day and there's no quality setting on the AppleTV app for DirecTV now so it streams at a very high bit rate.

    She would have easily blown past my 1TB Xfinity cap at that rate. I had to put DD-WRT on my router so that I could enforce QOS on the Apple TV down to 3Mbps, which now keeps me well under the 1TB cap, and she can't tell any difference in the picture quality :)

    Have not had many problems with the service, seems pretty reliable for watching TV. Was annoying during football season, when they'd occasionally slice in their own commercials that were 10dB louder than the rest of the content though.

    EDIT: Just read this. If they raise the price above $40, or cut content, then I'm out.

    But at a conference in December, AT&T Chief Executive Officer Randall Stephenson suggested a new price point of $50 to $60 per month and said the company needed to “thin the content."
     
  9. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #59
    I took advantage of the deal 4 times and am still a subscriber. The DVR works as does the iOS app. I am grandfathered in to their "Go Big" package. I intend to keep the service unless something bad happens.
     
  10. bigrustyjc macrumors member

    Joined:
    Sep 20, 2005
    #60
    I took advantage of the 4K Apple TV offer as well. I tried the DTV Now service alongside my typical cable service. The UI on DTV Now left a LOT to be desired. Searching, guide, and DVR were all very difficult. And the cost of the DTV Now service plus internet only bundles was about the same I was already paying.

    It's not worth it to have a harder UI for the same amount of money.
     
  11. cerote macrumors 6502a

    cerote

    Joined:
    Mar 2, 2009
    #61
    I was one of them also. Did enjoy the channel lineup for the price. It had pretty much all the channels we watched for less than cable. I will probably go back in the future as long as prices stay right.
     
  12. E3BK, Jan 30, 2019
    Last edited: Jan 30, 2019

    E3BK macrumors 68030

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #62
    Well, you can watch local channels OTA. They are free. An antenna is like $40 these days. But I get what you're saying.

    The only reason I'm still on cable is for baseball. Unfortunately, very few streaming services offer YES Network in their package the the ones that do, are often missing other things I want in smaller packages. And so one would need to bump up to a larger package. But then if you add that to what the Internet only service costs, it's basically the same cost for more hassle. FiOS told me that an internet only package would be $75/mo. So I guess I'll just keep cable. I did try though. I did a whole grid of comparisons and ultimately, cable won.
     
  13. npmacuser5 macrumors 65816

    npmacuser5

    Joined:
    Apr 10, 2015
    #63
    If I have to deal with a customer service rep to add or cancel anything on a service, not for me. The only time I want to chat with customer service, a problem. If too many chats with customer service, not for me. Narrows down the field of providers I will do business with.
     
  14. ck2875, Jan 30, 2019
    Last edited: Jan 30, 2019

    ck2875 macrumors 6502a

    ck2875

    Joined:
    Mar 25, 2009
    Location:
    Brighton
    #64
    It’s alright, but a downgrade from them offering an Apple TV. You have to have an active account for the device to work, so you are left with a brick if you ever decide to cancel the service. At least with the Apple TV you still have a usable device if you leave.

    It's almost identical to the Apple TV app interface and that’s its entire UI. Basically just imagine if Apple TV auto-launched the DTV Now app and you couldn’t leave it (but it still allowed you to access some apps you’ve downloaded by going through through a list in the menu).

    It’s a bit easier fast-forwarding with their remote, but still a pain to skip through commercials in comparison to TiVo. The Android TV software it is running is very limited (can’t install Netflix yet, but can install some other apps from Google Play like Hulu).
     
  15. Peace macrumors Core

    Peace

    Joined:
    Apr 1, 2005
    Location:
    Space--The ONLY Frontier
    #65
    Ya I see that now. I had looked into it a few months ago when the requirement for Satellite was still there.
     
  16. Plutonius macrumors 604

    Plutonius

    Joined:
    Feb 22, 2003
    Location:
    New Hampshire, USA
    #66
    I think it has much more to do with AT&T raising the price.
     
  17. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
  18. DogHouseDub macrumors 6502

    DogHouseDub

    Joined:
    Sep 19, 2007
    Location:
    SF
    #68
    Share your list!

    I used to be able to tweak my DirecTV account ad infinitum, but now they make you call in for every change. The phone reps have little/no idea what is going on. They'll tell you one thing, hang up, call back, another rep will tell you the opposite.
     
  19. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
  20. Silence262 macrumors newbie

    Silence262

    Joined:
    Jan 30, 2019
    #70
    --- Post Merged, Jan 30, 2019 ---
    DirecTV is losing subscribers because it is non-competitive. In my area (Syracuse, NY) we get one local channel (NBC). The interface is lousy - you cannot directly tune a channel on Roku, and to go to the guide, the program you're viewing stops. You are also pestered every four hours to ask if you're still viewing.
    There are far better interfaces. PlutoTV is FREE and has a superior interface.
    To keep subscribers, an interface overhaul is needed first. Comprehensive local network programming is second. I had all my locals on DirecTV Satellite, why not streaming?
     
  21. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #71
    Oh please, if you own a phone that ship has sailed long ago.
     
  22. cyberspread macrumors newbie

    Joined:
    Jun 23, 2003
    Location:
    Colorado
    #72
    I signed up for the service because I was trying to cut the cord. I never received my Apple TV. I even called and told them and they said they would ship it out and still never received. I also did not think the service was better than Xfinity. Blew past my 1 TB limit the 1st 2 months.
     
  23. iReality85, Jan 30, 2019
    Last edited: Jan 31, 2019

    iReality85 macrumors 6502a

    Joined:
    Apr 29, 2008
    #73
    Overall, I’ve really enjoyed DTVN. The base package nearly has every mainstream channel, with the larger packages offering sports and fringe channels. For $40/mo it really is among the best.

    But it’s not perfect — I’m still waiting for them to add my local FOX affiliate here in upstate NY, and I wish it had Nat Geo Wild (although that’s nitpicking).

    The UI isn’t the best. The channel list is fine, but trying to learn how to navigate around and access menus and functions is an exercise in frustration with un-intuitive swipes and clicks. A lot of it just comes down to Apple’s remote, which is woefully sub-par as a “cable” remote.
     
  24. puggles macrumors regular

    Joined:
    Jun 9, 2010
    #74
    I tried it when they offered the ATV 4K after not having cable for about 6 years and remembered how much I hate commercials. There was nothing really wrong with the DTV Now. I just don’t want to watch content that way. Great deal on the ATV though!
     
  25. neliason macrumors 6502

    Joined:
    Oct 1, 2015
    #75
    I used the deal to get an Apple TV. I found I hardly watched DirecTV. I got rid of cable years ago and was not used to watching shows on a schedule. I also stopped the habit of channel surfing and just having the TV on. So DirecTV was of no value to me. The few times I did watch it I couldn’t stand the commercials. Not experiencing commercials for years has made them insufferable for me.

    I’ve also found that I just can’t find much pleasure in most content out there. I have the same problem with Netflix. There is plenty of content but most of it is, as far as I’m concerned, garbage. Growing up my mom used to call the TV the idiot box. I think she was right.
     

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