No, he doesn't run Apple, and neither do you or I. I'm not so sure that a corporation has feelings to share, but if those who "run Apple" discount all negative customer opinions, the corporation stands to lose business in the long term among those with complaints. In my case, though I use an iPhone for most of my messaging, photos, and other phone transactions - largely due to the ease with which it interfaces to my iMac - I use my Android phone during times of masking or whenever I want to use my wired headphones. I stopped buying Apple laptops when issues of overheating, unreliable keyboards, touch bars, and lack of ports became the norm, and I gave up on using my 2017 iPad Pro for anything but streaming content after its touch screen became unreliable (an issue when rehearsing/performing music with an iPad app rather than sheet music) - I may purchase another iPad in the future if the new RISC models prove reliable. I should think it would be a positive useful feature to have both face- and touch-id in one package, and I still wish phone jacks were included along with bluetooth. Over the last decade or so, the gulf between the quality, ease-of-use, and customer support between Apple products and those of its competitors has narrowed considerably. I will continue to buy iMacs and iPhones primarily for their interoperability and the ease with which I can migrate my data and applications with each upgrade purchase, as I've been using Apple products for 20 years. I've been fine with the Linux laptops superceeding my last MacBook Pro, and I've gone back to pulp sheet music for music needs.
But as you say, why should Apple listen to me or any other customers, since we don't run Apple or necessarily "share its feelings".