HomePod Disappointed with Homepod experience

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by frez, Apr 17, 2019.

  1. frez, Apr 17, 2019
    Last edited: Apr 17, 2019

    frez macrumors member

    Joined:
    Jan 12, 2005
    #1
    Hi there,

    I purchased two homepods to play in separate rooms.

    They constantly lose their connections to Apple Music requiring me to log out and back in at least once a day if not more.

    Sometimes that doesn't work and I have to remove the homepods from the home app (on my iPhone) and add them again.

    I've tried unplugging the homepods, resetting them and reinstalling the home app on my iPhone as well.

    Additionally, when the homepods are "sort of working", Siri will say something to the effect of:

    I can't do that at the moment

    When I ask it to play songs or even simple tasks like adjust the volume etc.

    Sometimes when Siri says that, the voice slows down at the end of the sentence like a glitch - it sounds a little spooky. Lol.

    My wifi and internet connection is solid.

    Did I get lemons and should just exchange them or are these known issues?
     
  2. ALW1026 macrumors member

    ALW1026

    Joined:
    Jul 14, 2016
    #2
    Horrible connection with multiple devices. Ive been fighting with them since I got em. Im at a point where I just cross my fingers when I try to use them together or with other apple devices
     
  3. frez thread starter macrumors member

    Joined:
    Jan 12, 2005
    #3
    I found a reddit post complaining about the loss of connection to Apple Music being related to 2-factor authentication needed to be set up on the iTunes account.

    So I've tried that and will see if it helps. Though I had the exact same issue 20 minutes later which didn't give me hope.

    I have to wonder about the decision of having Siri always needing to access the Internet to do the most simplest of tasks - I would think they'd want to cache some of these capabilities locally on the hardware and only access the internet when needed.

    Case in point: adjusting the volume should be a no brainer.
     
  4. JohnR macrumors member

    JohnR

    Joined:
    Sep 4, 2007
    Location:
    Louisville, Kentucky
    #4
    I have 2 HomePods in the same room. Never had a problem of dropping Apple Music or anything really.
     
  5. JohnR macrumors member

    JohnR

    Joined:
    Sep 4, 2007
    Location:
    Louisville, Kentucky
    #5
    I jinxed myself. Now they are acting up on me...plays the first 10 seconds or so of music then goes silent. When next song comes up to play, it plays 10 seconds then goes silent.
    --- Post Merged, Apr 18, 2019 ---
    Ok, I removed them from my Home app and set them up as new. Working again. I think it had to do with changing ISP and wifi
     
  6. Ted13 macrumors 6502a

    Ted13

    Joined:
    Dec 29, 2003
    Location:
    NYC
    #6
    There is definitely a bug with Apple Music on the Home Pod. Apple Music via AirPlay 2 to the HomePod from any device is 100% reliable.

    This started happening about a month ago when I turned on 2FA for my AppleID (which is associated with iTunes/Apple Music). Once a day when requesting something from the HomePod Siri responds with a variation of: "I’m having trouble with Music. Please check your settings on you Home app" Simply launching the Home app on my iPad and waiting a few seconds (or tapping on the HomePod* in favorite accessories) and then asking Siri again to play my request fixed it for the next day or so.

    *I have a stereo pair of HomePods
     
  7. davidec macrumors regular

    davidec

    Joined:
    Jan 31, 2008
    #7
    Hands down worst Apple experience ever. And I own or have owned everything. Given you can’t get under the hood to repair there’s not much you can do when all the things you guys mentioned in this thread happens other than to reset. I couldn’t be bothered anymore, it’s just crap.
     

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6 April 17, 2019