Pay and NFC Phone payment support at Panera totally sucks. The one Panera where I regularly go has only one register with Pay, and that one is somewhere in the corner and usually not staffed. In the beginning when I asked for Pay they started explaining to me that it it impossible to pay with a phone and that I need either cash or a credit card. They even went the extra mile and showed me where the credit card slot is and showed how they have to slide it through and that they can't do that with a phone (they treated me like an idiot). In the many many times I go there, I was only able to pay twice with Pay - and both times the cashier stared at disbelieve at me, called over the colleagues to ask for advice and than they tried talking me into that I have now to show also my credit card and that they still need to swipe it. This is especially disappointing since Panera is a launch partner.
Apple really needs to educate their launch partners and new partners (and those partners need to educate their cashiers). Also it is not acceptable to be a launch parter and have that device turned off in the corner.
Yeah it's pretty bad considering Panera was hyped as one of the launch partners. I think Eddy Cue even did a TV segment at a Panera to demonstrate it. If you're a launch partner EVERY register should be equipt to accept Pay. Perhaps we're just finding out that Eddy Cue isn't this master deal maker/negotiator he's been made out to be.