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Disgusted with apple!

Kevmos27 said:
Does anyone have the CEO apple head office address as I will be writing a letter direct, as my faxes just seam to get passed back to the cork office

Disgusted apple customer
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Why sure, a local ATT Wireless Rep just recently gave me Tim Cooks Cell number( He uses a Samsung Galaxy SII BTW), shoot me a private message and ill be sure to forward it to you along with his home address.
P.S.- Please don't try to reach him after 5p.m. on the second Thursday of the month as this is when we play poker while sifting through every customer complaint so we can rectify the problems personally.
( It's no less ridiculous than the op's post:D)
 
Now I agree, if it's new it should look like new and run like new... but
I have been involved helping family members buy a Mac and so far total it's been 8 Macs total and not 1 had an issue at all. I find it hard to believe that 1 person got all bad Macs.
I get it, ever 100-1000 Macs (not sure of the number) there maybe be 1 bad one in the bunch, but something here doesn't add up.
 
It takes way more effort to exchange 5 imacs for dust then to take off glass and blow dust off. Never mind that searching for a dust particle takes alot of effort in and of itself.

I think we should just put this in the dictionary under insanity.
 
Kevmos27 said:
It's not dust on the computer it's inside the screen

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So if I pull the screen of won't it defect the warranty, and wouldn't more dust get into the screen for that case
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you need to take the panel out anyway ..to for example upgrade a harddrive, which does not void the warranty

open the iMac yourself , take out the actual LCD panel , take it apart , clean it from dust , use duct tape to seal it airtight , put everything together ,no more dust and smudges inside the LCD panel ,
use window insulation tape to seal the glasspanel in front (you need to cut it thinnner so it doesnt make the magnets useless )
sorted
i Know the problem done it on 3 iMac's of mates and it was actually a tip from here in the forum with a how to , cant find that post now , but takes about a hour to do ..god Knows why Apple doesnt do that already in the manufacturing process , its only material needed for about $1 to solve that dust problem inside the LCD panal and behind the glass

and it will only void the warranty if you kill the iMac in the attempt to solve the problem caused by Apple saving $1 in materials on the manufacturing lines
 
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the problem exists and the OP doesnt have hallucinations the lcd panels get dust inside and i found the Post i was refering to

https://forums.macrumors.com/threads/1101370/

and he is not the only one who received a iMac with those smudges inside brandnew iMac's (its dust that gets inside the panel during manufacturing and during use of the iMac over time , because its badly sealed
and i dont talk about the glass panel , thats the least of the problems

http://china.globaltimes.cn/society/2010-12/600697.html



so and you expect me to buy such a flawed product and join the "Apple is great and cant make faulty products" fanclub ? not to mention the other problems like rattling harddrives, yellow tints, grey bars....
 
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Double Post in 2 forums with different info

Living nightmare iMac 27inch dusty macs


This is the guy's other post: he didn't buy the original machine from Apple, but a third-party vendor. Under UK law, the contract is between buyer and seller and not the manufacturer's liability. If Apple have been helping out, it is because they care, not because of any legal obligation.

I posted some advice and the guy became quite rude: I thought the purpose of opening a thread was to get discussion, advice, help: not abuse people who try to help.

Go figure: ???

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https://forums.macrumors.com/threads/1235197/


StephenAcworth said:
Living nightmare iMac 27inch dusty macs


This is the guy's other post: he didn't buy the original machine from Apple, but a third-party vendor. Under UK law, the contract is between buyer and seller and not the manufacturer's liability. If Apple have been helping out, it is because they care, not because of any legal obligation.

I posted some advice and the guy became quite rude: I thought the purpose of opening a thread was to get discussion, advice, help: not abuse people who try to help.

Go figure: ???
Click to expand...
 
Interesting this thread went from Apple not able to sell iMac's that don't have dust under the glass, to a OP bashing thread :/

Really that's where we are now a days?
 
a104375 said:
Interesting this thread went from Apple not able to sell iMac's that don't have dust under the glass, to a OP bashing thread :/

Really that's where we are now a days?
Click to expand...

When you get quotes like above ^, it's hard to believe the authenticity of this issue...
 
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Kevmos27 said:
Living nightmare iMac 27inch dusty macs
Really don't know where to start with this but hear goes,...
Click to expand...


I know how you feel. I also bought a 27" iMac. Mine was fine except the power cord. When the cord was packed at the factory it was folded in such a way that when I tried to use it was not straight. There where kinks or slight bends that I could not remove.

I called Apple and complained of the defective power cord and they offered to send a replacement. After a week of having to live with this unsightly mess of an Apple AC power cord the replacement finally came. But I had doubts when I saw the box. Just from the size of the box I know the cord would be either way to short or like the other one, folded for shipment. I called Apple again and asked why they could not ship power cords in long tubes and if they could ever send me a proper cord. They did not seem to understand and kept asking if the iMac would boot.

I'm thinking of taking more drastic action, perhaps writing directly to the new CEO or posting photos to you tube.

What should I do? I really want to like Apple products but a kinked power cord is just to much to stand. I've even tried pulling on both ends of the cable but no place in the package is there a specification for the allowable force on the cable and I don't want to void my warranty by pulling on it to hard.
 
ChrisA said:
I know how you feel. I also bought a 27" iMac. Mine was fine except the power cord. When the cord was packed at the factory it was folded in such a way that when I tried to use it was not straight. There where kinks or slight bends that I could not remove.

I called Apple and complained of the defective power cord and they offered to send a replacement. After a week of having to live with this unsightly mess of an Apple AC power cord the replacement finally came. But I had doubts when I saw the box. Just from the size of the box I know the cord would be either way to short or like the other one, folded for shipment. I called Apple again and asked why they could not ship power cords in long tubes and if they could ever send me a proper cord. They did not seem to understand and kept asking if the iMac would boot.

I'm thinking of taking more drastic action, perhaps writing directly to the new CEO or posting photos to you tube.

What should I do? I really want to like Apple products but a kinked power cord is just to much to stand. I've even tried pulling on both ends of the cable but no place in the package is there a specification for the allowable force on the cable and I don't want to void my warranty by pulling on it to hard.
Click to expand...

Is this post for real????
 
fenskezen said:
Is this post for real????
Click to expand...
I'm Glad someone asked that question. I really wanted to but already blew up on one poster today. Its either great satire or just plain madness... Go to Radioshack and purchase the components to fabricate your own electrical cord if your that O.C.D. That's taking it to a whole other extreme. In contrast however, It makes the OP seem like an ordinary problem.:roll eyes: I have to point out that if it is fabricated for humor than its Grade A!
 
i guess some people expect a bit more then Apple delivers for the price they are asking for their Products

sure most ignore just about any problem because they got a nice iMac without a problem or even accept the problem as a feature , it is like with the yellow tint problem , a lot of people complained and got told by some others who dont have the problem they just have hallucinations and the yellow only exists in their immagination
 
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There should be an OCD tax.

MS charges $100 more for no bloat ware on the pcs in their store.

So let's say $100 extra for OCD Mac buyers.

Anyway this story of returning 5 iMacs and not having a computer for months is a true Ripleys Believe It or Not.

I can't imagine. Seems like too much work for what reads like a very minor problem.
 
Kevmos27 said:
I have asked for at least 50 percent of compensation for everything I have endured,
Click to expand...

lol, be grateful they bumped up hte specs.
Also, do you live extremely far from an Apple Store or an "authorize Apple Reseller" because if you want to have a perfect item, you gotta do the perfect driving to that perfect shop in that perfect area to make sure your mac is just perfect.
also, how have you been handling your 8 weeks worth of work/
 
In all seriousness, it's OCDs like these, particularly with increasing popularity of Apple products, that will result in changes to policy which will leave most paying customers worse off in the long-run. Although Apple do have a type of firewall around these issues, 3 attempts are made to satisfy the customer and if that fails they wash their hands of them. As others have pointed OP, if you don't like the product simply walk away and go buy something else. It sounds to me, you are trying to get a premium product with 50% off. Apple simply don't have that kind of margin to give away and in contrast to other OEMs, they believe in their products so will stand their ground. I would suggest you go buy a Mac mini and an non-Apple screen if you want to have an Apple machine but don't like the dust
 
ChrisA said:
I've even tried pulling on both ends of the cable but no place in the package is there a specification for the allowable force on the cable and I don't want to void my warranty by pulling on it to hard.
Click to expand...

Keep pulling. Eventually, something will happen. Eventually.
 
Give us all a break, OP. I don't understand what it is that you hope to achieve by posting this here, in particular posting multiple threads about it. If you can't live with it, sell it - cut your losses - and never buy another Apple product for the rest of your life.

£100 says the buyer can't see the smudge.
 
For the cord:
http://tinyurl.com/3nb94c9

OP:
tumblr_ls85pqRQJu1qzwkewo1_500.png
 
Kevmos27 said:
Living nightmare iMac 27inch dusty macs
Really don't know where to start with this but hear goes,
I purchased an iMac 27inch 2.7 ghz at the end of June since then I have not seen my mac, I have had 5 iMacs, all with dust in the and cosmetic damage,
the first I mac I had came with a defective hard drive I was reluctant to. Have it repaired but went ahead and it came back from the the repair centre with a with dust and cosmetic scratches so far I have had 5 macs and the fith one still has dust particle in it so far I have endured

5 macs
10 couriers drop offs and collections
Over 100 hours on the phone to apple
8 visits to the repair centre
8 weeks without a computer which I need for the work I do

I have asked exc customer re atoms for compensation they have refused, point blank, saying they have upgraded it to the higher spec model,(they did this due to the fact I had four faulty defective ones) I never asked for an upgraded model

Have sent a fax direct to the CEO of apple and it keeps getting passed down to the cork office, I don't want a response from the cork office, I have sent further faxes to the USA fao of the CEO and still they get passed to the cork office I have asked for at least 50 percent of compensation for everything I have endured, and this one member of the exc relations refuses point blank to offer anything I just want them to compromise but they refuse, so my next step is BBC watchdog and to other establishments such as trading standards, I wish I never brought this dusty mac, I never wanted one with White dust particles in it, so I'm no where resolved with this matter as far as they are concerned the matter is closed, but far from it I won't let this drop,

Any thoughts, comments or suggestions please leave a message
Thank you

Does anyone have the CEO apple head office address as I will be writing a letter direct, as my faxes just seam to get passed back to the cork office

Disgusted apple customer
Click to expand...

Asking for compensation is reasonable. However, Apple has ALREADY GIVEN YOU COMPENSATION. They gave you a much higher spec'd machine and did so without you asking. I call that good customer service. The fact they've entertained you for this long is good customer service. However, anything beyond the hard drive issue is you being unreasonable. Don't like that? Buy a different computer and give that vendor your OCD issues.
 
The OP may be picky but he has the right to be, after all, he's buying an expensive computer and the hardware isn't in "perfect" conditions?

I also understand the time he spent solving this problem, because sometimes the incompetence of the support/repair centres makes you lose an incredible amount of time, and when you realize, you spent tens of hours for simple things, I can relate and unfortunately that has happened to me before.

The dust may not have been the only thing (I read scratches), and for me, as I said above, if the computer is new, I have the right to have a scratch-free computer. If it were only the dust, as others have pointed out, you can clean it yourself, but sadly shouldn't, the computer needed to come free from dust.
 
madrag said:
The dust may not have been the only thing (I read scratches), and for me, as I said above, if the computer is new, I have the right to have a scratch-free computer.
Click to expand...

Yes but come on, all 5 computers that he's been given had scratches? How likely is that? And with the dust, unless he keeps his machine in sterile bubble
 
Kevmos27 said:
Living nightmare iMac 27inch dusty macs
Really don't know where to start with this but hear goes,
I purchased an iMac 27inch 2.7 ghz at the end of June since then I have not seen my mac, I have had 5 iMacs, all with dust in the and cosmetic damage,
the first I mac I had came with a defective hard drive I was reluctant to. Have it repaired but went ahead and it came back from the the repair centre with a with dust and cosmetic scratches so far I have had 5 macs and the fith one still has dust particle in it so far I have endured

5 macs
10 couriers drop offs and collections
Over 100 hours on the phone to apple
8 visits to the repair centre
8 weeks without a computer which I need for the work I do

I have asked exc customer re atoms for compensation they have refused, point blank, saying they have upgraded it to the higher spec model,(they did this due to the fact I had four faulty defective ones) I never asked for an upgraded model

Have sent a fax direct to the CEO of apple and it keeps getting passed down to the cork office, I don't want a response from the cork office, I have sent further faxes to the USA fao of the CEO and still they get passed to the cork office I have asked for at least 50 percent of compensation for everything I have endured, and this one member of the exc relations refuses point blank to offer anything I just want them to compromise but they refuse, so my next step is BBC watchdog and to other establishments such as trading standards, I wish I never brought this dusty mac, I never wanted one with White dust particles in it, so I'm no where resolved with this matter as far as they are concerned the matter is closed, but far from it I won't let this drop,

Any thoughts, comments or suggestions please leave a message
Thank you

Does anyone have the CEO apple head office address as I will be writing a letter direct, as my faxes just seam to get passed back to the cork office

Disgusted apple customer
Click to expand...


I think the real issue is that you are sending faxes...the CEO of Apple is not receiving them because your faxes are being sent to 1987.
 
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