Disgusted with apple!

[Henri Gaudier]

OP I sympathise. It's completely unacceptable.

I bet you're glad you posted though aren't you? There's no sense in the Apple Youth that litter this place. I imagine they're mostly about 12 years old.

Stick to your guns and get satisfaction. Good luck.

 

[Roheryn]

Disgusted with Apple

apple assume they are the best in customer service

Apple "assume" nothing. The customer service ranking polls are done independently.

 

[179202]

OP I sympathise. It's completely unacceptable.

I bet you're glad you posted though aren't you? There's no sense in the Apple Youth that litter this place. I imagine they're mostly about 12 years old.

Stick to your guns and get satisfaction. Good luck.

I'm not the only one over 25 here. Hardly 'youth'. This guy is being unreasonable. Proof? Apple has already given him compensation and he still wants more. "I want more, more, more and I want it now because I am right! Waaaaaa!"

If OP wants them to meet him halfway, then he has already set his demand in stone. This is the problem, NOT Apple. It's called being reasonable. At this point, watchdog would laugh at the OP.

 

[Kevmos27]

I'm not the only one over 25 here. Hardly 'youth'. This guy is being unreasonable. Proof? Apple has already given him compensation and he still wants more. "I want more, more, more and I want it now because I am right! Waaaaaa!"

If OP wants them to meet him halfway, then he has already set his demand in stone. This is the problem, NOT Apple. It's called being reasonable. At this point, watchdog would laugh at the OP.

For your information spooky wooly watchdog have started an investigation already, also I never asked for an upgrade that was there choice nit mine

----------

OP I sympathise. It's completely unacceptable.

I bet you're glad you posted though aren't you? There's no sense in the Apple Youth that litter this place. I imagine they're mostly about 12 years old.

Stick to your guns and get satisfaction. Good luck.

Thanks Henri I will I won't let this drop period, bring it on watchdog

----------

Yes but come on, all 5 computers that he's been given had scratches? How likely is that? And with the dust, unless he keeps his machine in sterile bubble

Confusseeed do the dust is inside the screen i have the proof and evidence it's my issue not yours ok

----------

Think I could live with a kinked cord I think the unit is more important but fully understand where you are coming from

I know how you feel. I also bought a 27" iMac. Mine was fine except the power cord. When the cord was packed at the factory it was folded in such a way that when I tried to use it was not straight. There where kinks or slight bends that I could not remove.

I called Apple and complained of the defective power cord and they offered to send a replacement. After a week of having to live with this unsightly mess of an Apple AC power cord the replacement finally came. But I had doubts when I saw the box. Just from the size of the box I know the cord would be either way to short or like the other one, folded for shipment. I called Apple again and asked why they could not ship power cords in long tubes and if they could ever send me a proper cord. They did not seem to understand and kept asking if the iMac would boot.

I'm thinking of taking more drastic action, perhaps writing directly to the new CEO or posting photos to you tube.

What should I do? I really want to like Apple products but a kinked power cord is just to much to stand. I've even tried pulling on both ends of the cable but no place in the package is there a specification for the allowable force on the cable and I don't want to void my warranty by pulling on it to hard.

----------

Keep pulling. Eventually, something will happen. Eventually.

I won't give up

----------

The OP may be picky but he has the right to be, after all, he's buying an expensive computer and the hardware isn't in "perfect" conditions?

I also understand the time he spent solving this problem, because sometimes the incompetence of the support/repair centres makes you lose an incredible amount of time, and when you realize, you spent tens of hours for simple things, I can relate and unfortunately that has happened to me before.

The dust may not have been the only thing (I read scratches), and for me, as I said above, if the computer is new, I have the right to have a scratch-free computer. If it were only the dust, as others have pointed out, you can clean it yourself, but sadly shouldn't, the computer needed to come free from dust.

Thanks madrag

Like you said the da& thing shouldnt have come with dust in the first place and why should I have the hassle of cleaning it what if the dust is hard to get out or behind the LCD panel and not the actual glass well one poster posted an article from the times global on this thread and the article quite clearly states people have been complaining about the dusty dust macs so I'm not the only person so apple as dusty macs period

 

[Silverbird0000]

If you do plan on writing a formal complaint to Apple I'd be sure to grammar check it.




In all honesty, if you are that disgusted and can't get a result you need to contact a lawyer.

LOL! I was thinking the exact same thing. I couldn't even pay attention to the story because of all the grammar and spelling mistakes.

 

[PPFee]

...... so I'm not the only person so apple as dusty macs period

If thats your opinion theres no point in pursuing further replacements or any other avenue besides a refund. You said you only want 50% back, so sell it on ebay or something similar, you should easily get that. In my mind its hard to look past the double posting and the fact that you want Apple to take care of an issue that your local laws say is between you and the 3rd party seller you purchased in from in the beginning, everything they have done so far is above and beyond it seems. Im not saying you don't have the right to be upset, but your not necessarily entitled to pick the fight with the party of your choice either. I would think selling it would be your best and most hassle free option, if you feel guilty, list it as a slightly used dusty iMac.

 

[NY Guitarist]

OP I sympathise. It's completely unacceptable.

I bet you're glad you posted though aren't you? There's no sense in the Apple Youth that litter this place. I imagine they're mostly about 12 years old.

Stick to your guns and get satisfaction. Good luck.

The responses in this thread are why I've stopped coming to MacRumors as often as I used to. If you're at all critical of Apple products or policies the Apple Army swigs some Kool-Aid and goes on the attack.

I've seen some serious BS stuff from Apple, including defective product design, repairs, cheap Chinese components etc.

If there is dust inside the screen after a repair, Apple is at fault, that's the bottom line. One of the reason people buy Apple is for the attention to design esthetics. If you have your luxury car serviced and it comes back with a cosmetic defect created by the service itself I bet most will bring it back and complain.

You can say that it still works OK, but if I had to stare at dust inside my monitor all day, that wasn't there before I brought it in for service, I'd be unhappy.

Apple should just fix it correctly, no excuses.

I'm now ready for the beating by the Apple Army.

 

[JackHobbs]

The OP doesn't seem to be answering the point about who he bought the imac from. Was it direct from Apple or from a third party? If it is from a third party then his contract is with them. It's for them to make good his problems. Also why does he not post a photo of it. If it is really unbearable then show us. This is not about Apple bashing or any other bashing. This is about British contract law.

 

[wpotere]

The OP doesn't seem to be answering the point about who he bought the imac from. Was it direct from Apple or from a third party? If it is from a third party then his contract is with them. It's for them to make good his problems. Also why does he not post a photo of it. If it is really unbearable then show us. This is not about Apple bashing or any other bashing. This is about British contract law.

No, he did make it clear. He bought the Mac from a vendor, however, Apple swapped the unit with a newer model trying to please him. Because of this they assume the liability and let the vendor off the hook. Basically it is a grey area. He can't return the unit to the vendor because it isn't the original (won't match the receipt) and Apple won't give him a refund. Pretty simple to understand.

 

[JackHobbs]

Thank you for that. I can see what you mean about it being a grey area. I'd still like a photo though!

 

[wpotere]

Even if the OP is being OCD about the whole thing, there are still known issues with those units getting noticeable dust under the screens. There is a way to fix it but this isn't really the job of the person buying the unit to fix what Apple should have done right from the beginning. I don't agree with the way that the OP is posting, but I do see his point. Apple should buy back the unit and give him a full refund or fix the unit to where it won't ever get dust again.

 

[MacHamster68]

Apple "assume" nothing. The customer service ranking polls are done independently.

Never trust a statistic you have not forged yourself

As it all depends who you are asking and what questions exactly you are asking

i go for the reliability reports and that draws another picture , as that shows the quality of the products
and the picture i see the more Marketshare Apple gets , the reliabilty and quality falls in correspondens , i see them soon dropping out of the top 5 in terms of reliability , they still can stay on top of the user satisfaction as some just accept everything as Apple has due to OSX no competition to compare with directly
If Microsofts Windows 7 has a bug then " its a disgrace that should not happen on a modern OS" , if Apples OSX Lion has a bug its "oh they will sort it soon"
If Dell has a display problem on a All in One its "what else do you expect from a cheapish made product " If Apple has the same fault on a iMac its "these things can happen Apple will take care of "

http://ctwatchdog.com/2011/06/06/2011-computer-reliability-reports-lenovo-asus-on-top

 

[sn]

The responses in this thread are why I've stopped coming to MacRumors as often as I used to. If you're at all critical of Apple products or policies the Apple Army swigs some Kool-Aid and goes on the attack.

I've seen some serious BS stuff from Apple, including defective product design, repairs, cheap Chinese components etc.

If there is dust inside the screen after a repair, Apple is at fault, that's the bottom line. One of the reason people buy Apple is for the attention to design esthetics. If you have your luxury car serviced and it comes back with a cosmetic defect created by the service itself I bet most will bring it back and complain.

You can say that it still works OK, but if I had to stare at dust inside my monitor all day, that wasn't there before I brought it in for service, I'd be unhappy.

Apple should just fix it correctly, no excuses.

I'm now ready for the beating by the Apple Army.

absolutely agree with this. it's very easy to jump on the bandwagon with this kind of thing and start bashing the OP for making it up or being ridiculous. but, if you take a step back and imagine the same thing happening to you, it's not actually a massively far-fetched story or grotesque over-reaction after all.

 

[268144]

He's not joking or trolling us, he's totally serious. I went through a similar ordeal this year too. I bought a 27" iMac in may, and it just kept having kernel panics.

I called Apple so many times, they couldn't do anything. All the time they said that they couldn't do anything with the panic logs and I'd tried everything.

Since they couldn't anything for the first one - I got a replacement.

The first replacement had a dead pixel right in the middle of the screen and it was still kernel panicking, so I got another replacement.

The third replacement - power button was faulty and I think there was something wrong with the HDD too because it made this really loud click noise when you turned it off) and a dead pixel on the left side of the screen. So I got another replacement... (still kernel panicking)

The fourth replacement - There was a scratch on the screen, about an inch long, just above where the dock is on the screen. I was furious at this point, I got another replacement.

The fifth replacement and the iMac that I have at the moment was good cosmetically. No scratches or other faults, still kernel panicking though. So I decided to just take it in to a store. My local store is about 40 min drive away and I don't have a car, and I can't just stick a 27" iMac in a bag and take the train, right? So I had to ask my dad to take me.

They couldn't find anything wrong with this one either... So I thought about using a different router - that's the only thing I hadn't tried up till this point. I always ruled it out because I've been using it for years with other macs and I've have no problems.

So I bought an airport extreme (no discount) and I tried that. Yay! It fixed my kernel panics. Apple support couldn't do anything, useless. Granted, it was my fault in the end - (something on my end), but shouldn't Apple have helped me even a little bit at the start instead of just saying - "heres a replacement." One of the technical support people that I spoke to basically told me that kernel panic logs were useless. :/

All through this the couriers wouldn't pick up the "faulty" replacements that needed to be sent back, at one point I had 3-4 iMacs in boxes in my room. This was absolutely ridiculous because I had to skip college for days at a time because the couriers would give me insane time frames - "12pm-6pm". When they did pick them up, eventually, they arrived at 11am, I'm just happy I was in at the time.

I spent hours on the phone with Apple care and after sales and who knows what other departments.

A pretty bad experience if you ask me, I totally understand what the OP went through. I mean I saved up money to buy a good Mac, I was thrilled to finally have a "powerful" machine that I could use. But after 3-4 months of trying to sort my problems out I was just fed up :/ and during this time my Macbook died too, the logicboard is dead

I'm a student and a freelance graphic designer and I couldn't work during all of this because I couldn't commit to any projects. I lost work because of the kernel panics, some PSD's were corrupted after the machine crashed and I just felt really "scared" to work on a machine that could kernel panic any minute.

Also I bought the iMac from Apple's online store, and I have a few photos of the multiple iMacs that I had. I have a good photograph of the original one that I got (taken on the day I got it, a few minutes before my first kernel panic).

 

[StephenAcworth]

But, as you state, the problem was not the machine but your set-up

So why bash a company for something that is completely outwith their remit.

If the issue was arising because of something you were doing, perhaps you should compensate Apple for the loss of profit hit they are going to take on the machines you returned.

As to the OP; given he purchased from a 3rd party (who is not a great company at customer service) his issue is primarily with them. For sure if Apple have stepped in to try to help out, they have created a grey area. But what I don't get is why not, as previously stated, go to a store and make sure the replacement is perfect before leaving?

Given all the hassle the guy states he has had, this would be the most sensible, logical solution: forget litigation and all that stuff: all you are doing is making the situation worse for yourself as your emotional capital investment rises with each interaction (in a negative way).

This could easily be resolved. And if the store cannot find a machine to match your expectations (in front of an audience) then get a refund and buy another make of computer.

For sure you have a right to a decent product; but both this poster and the OP have their share of responsibility in this matter.

And I have been objective about this, despite the OP becoming rude in a response to a genuine suggestion from myself.

So yes, there are plenty of 12-year olds in the forum; but if the OP operates at that level; how serious is their complaint in the first place? I get annoyed when I do dumb stuff: but I don't go onto forums and bad mouth companies, products or people trying to help.

He's not joking or trolling us, he's totally serious. I went through a similar ordeal this year too. I bought a 27" iMac in may, and it just kept having kernel panics.

I called Apple so many times, they couldn't do anything. All the time they said that they couldn't do anything with the panic logs and I'd tried everything.

Since they couldn't anything for the first one - I got a replacement.

The first replacement had a dead pixel right in the middle of the screen and it was still kernel panicking, so I got another replacement.

The third replacement - power button was faulty and I think there was something wrong with the HDD too because it made this really loud click noise when you turned it off) and a dead pixel on the left side of the screen. So I got another replacement... (still kernel panicking)

The fourth replacement - There was a scratch on the screen, about an inch long, just above where the dock is on the screen. I was furious at this point, I got another replacement.

The fifth replacement and the iMac that I have at the moment was good cosmetically. No scratches or other faults, still kernel panicking though. So I decided to just take it in to a store. My local store is about 40 min drive away and I don't have a car, and I can't just stick a 27" iMac in a bag and take the train, right? So I had to ask my dad to take me.

They couldn't find anything wrong with this one either... So I thought about using a different router - that's the only thing I hadn't tried up till this point. I always ruled it out because I've been using it for years with other macs and I've have no problems.

So I bought an airport extreme (no discount) and I tried that. Yay! It fixed my kernel panics. Apple support couldn't do anything, useless. Granted, it was my fault in the end - (something on my end), but shouldn't Apple have helped me even a little bit at the start instead of just saying - "heres a replacement." One of the technical support people that I spoke to basically told me that kernel panic logs were useless. :/

All through this the couriers wouldn't pick up the "faulty" replacements that needed to be sent back, at one point I had 3-4 iMacs in boxes in my room. This was absolutely ridiculous because I had to skip college for days at a time because the couriers would give me insane time frames - "12pm-6pm". When they did pick them up, eventually, they arrived at 11am, I'm just happy I was in at the time.

I spent hours on the phone with Apple care and after sales and who knows what other departments.

A pretty bad experience if you ask me, I totally understand what the OP went through. I mean I saved up money to buy a good Mac, I was thrilled to finally have a "powerful" machine that I could use. But after 3-4 months of trying to sort my problems out I was just fed up :/ and during this time my Macbook died too, the logicboard is dead

I'm a student and a freelance graphic designer and I couldn't work during all of this because I couldn't commit to any projects. I lost work because of the kernel panics, some PSD's were corrupted after the machine crashed and I just felt really "scared" to work on a machine that could kernel panic any minute.

Also I bought the iMac from Apple's online store, and I have a few photos of the multiple iMacs that I had. I have a good photograph of the original one that I got (taken on the day I got it, a few minutes before my first kernel panic).

 

[Kevmos27]

Thankyou hear hear

The responses in this thread are why I've stopped coming to MacRumors as often as I used to. If you're at all critical of Apple products or policies the Apple Army swigs some Kool-Aid and goes on the attack.

I've seen some serious BS stuff from Apple, including defective product design, repairs, cheap Chinese components etc.

If there is dust inside the screen after a repair, Apple is at fault, that's the bottom line. One of the reason people buy Apple is for the attention to design esthetics. If you have your luxury car serviced and it comes back with a cosmetic defect created by the service itself I bet most will bring it back and complain.

You can say that it still works OK, but if I had to stare at dust inside my monitor all day, that wasn't there before I brought it in for service, I'd be unhappy.

Apple should just fix it correctly, no excuses.

I'm now ready for the beating by the Apple Army.

----------

Thanks for sharing so all you mac fans is this guy lying or making stuff up no he is a genuine customer like me who's had 5 macs yes I repeat 5 replacements

He's not joking or trolling us, he's totally serious. I went through a similar ordeal this year too. I bought a 27" iMac in may, and it just kept having kernel panics.

I called Apple so many times, they couldn't do anything. All the time they said that they couldn't do anything with the panic logs and I'd tried everything.

Since they couldn't anything for the first one - I got a replacement.

The first replacement had a dead pixel right in the middle of the screen and it was still kernel panicking, so I got another replacement.

The third replacement - power button was faulty and I think there was something wrong with the HDD too because it made this really loud click noise when you turned it off) and a dead pixel on the left side of the screen. So I got another replacement... (still kernel panicking)

The fourth replacement - There was a scratch on the screen, about an inch long, just above where the dock is on the screen. I was furious at this point, I got another replacement.

The fifth replacement and the iMac that I have at the moment was good cosmetically. No scratches or other faults, still kernel panicking though. So I decided to just take it in to a store. My local store is about 40 min drive away and I don't have a car, and I can't just stick a 27" iMac in a bag and take the train, right? So I had to ask my dad to take me.

They couldn't find anything wrong with this one either... So I thought about using a different router - that's the only thing I hadn't tried up till this point. I always ruled it out because I've been using it for years with other macs and I've have no problems.

So I bought an airport extreme (no discount) and I tried that. Yay! It fixed my kernel panics. Apple support couldn't do anything, useless. Granted, it was my fault in the end - (something on my end), but shouldn't Apple have helped me even a little bit at the start instead of just saying - "heres a replacement." One of the technical support people that I spoke to basically told me that kernel panic logs were useless. :/

All through this the couriers wouldn't pick up the "faulty" replacements that needed to be sent back, at one point I had 3-4 iMacs in boxes in my room. This was absolutely ridiculous because I had to skip college for days at a time because the couriers would give me insane time frames - "12pm-6pm". When they did pick them up, eventually, they arrived at 11am, I'm just happy I was in at the time.

I spent hours on the phone with Apple care and after sales and who knows what other departments.

A pretty bad experience if you ask me, I totally understand what the OP went through. I mean I saved up money to buy a good Mac, I was thrilled to finally have a "powerful" machine that I could use. But after 3-4 months of trying to sort my problems out I was just fed up :/ and during this time my Macbook died too, the logicboard is dead

I'm a student and a freelance graphic designer and I couldn't work during all of this because I couldn't commit to any projects. I lost work because of the kernel panics, some PSD's were corrupted after the machine crashed and I just felt really "scared" to work on a machine that could kernel panic any minute.

Also I bought the iMac from Apple's online store, and I have a few photos of the multiple iMacs that I had. I have a good photograph of the original one that I got (taken on the day I got it, a few minutes before my first kernel panic).

 

[268144]

So why bash a company for something that is completely outwith their remit.

If the issue was arising because of something you were doing, perhaps you should compensate Apple for the loss of profit hit they are going to take on the machines you returned.

For sure you have a right to a decent product; but both this poster and the OP have their share of responsibility in this matter.

I'm not bashing Apple, I understand that it was my fault in the end, but they couldn't do anything to actually help me and I had to figure it out myself and spend another £130 for the airport extreme.

Initially I didn't want to get any replacements. I thought I could fix the problem, but you see, the kernel panics were totally random. I could have 4-5 in one day and then none for a couple of days. I tried having no third party software or hardware, safe mode, everything. I ruled out the router, which was my fault I guess - because I was certain that it couldn't be that. Since 3 other macs and iPods/ipads/ etc have been using it for years now. Then Apple care couldn't do anything to help - they couldn't read the kernel panic logs or anything, they were the ones who just wanted to send me another iMac.

Then can you explain the replacements I got with dead pixels and scratches etc? No, you can't. I paid roughly £1700-1800 for this computer, I expect it to be working properly. The people at the Apple store totally agreed with me when I told them what happened and they were shocked too. What about all the time I wasted and what not? I'm not one of those "I'm the customer and I'm always right" kind of guys, I just wanted a computer that I could rely on.

I really don't understand why you're getting angry at me here, I haven't done anything wrong, I just wanted a functioning computer

 

[stappleff]

Personal Setup?

Can I just add that when you buy Apple products from an official Apple store there is something; which is completely free of charge, called personal setup.

This not only gives you a chance to have your mac setup, but also to check over the product for any cosmetic issues or faults. This is a service to be used when buying a new mac, and I know that if you find even the smallest of fault with your new product, a member of staff will run out of the back and grab you a new one, no more questions asked.

The same goes if you have a repair done at an Apple store, you have a chance to check the machine that has been repaired and hat your satisfied, before you sign the paperwork and or pay for it.

I like to think the moral of the story is to buy from an official Apple store or the Apple online store. Even if this isn't possible at least get the repair done at an Apple store because regardless of where you buy your shiny new mac from - Apple will do the repairs for you.

This coming from someone who spends rather a lot of time in an Apple store in the UK

 

[dangerfish]

Although I am a huge Apple fan, that doesn't mean I blindly accept everything they put out. If a hard drive fails, that is a legitimate reason to ask for a repair. Does dust get under the screen? Even a bug or two? Yep, all reported before. Should you expect a cosmetically perfect device when you buy it? Sure. But to spend 100 hours on the phone and go for weeks and weeks without a computer because of it is down right insane. A "normal" person does not do such things. Especially when the dust problem could have easily been remedied at home. Sure Apple technically has an obligation to fix the dusty screen but I don't know why you would subject yourself to all that pain over such a minor and easy to fix issue? Scratch? Who the hell cares. It's a computer not a Van Gogh. You need to to get some priorities straight. Don't sweat the small stuff. Life is too short to waste that much time and effort on such meaningless stuff.
99.9% of the time when you have someone needing to exchange a computer 4 or 5 times, you are either dealing with someone being unreasonable to an extreme or user error (right Prekesh?).

 

[wpotere]

I'm not bashing Apple, I understand that it was my fault in the end, but they couldn't do anything to actually help me and I had to figure it out myself and spend another £130 for the airport extreme.

Initially I didn't want to get any replacements. I thought I could fix the problem, but you see, the kernel panics were totally random. I could have 4-5 in one day and then none for a couple of days. I tried having no third party software or hardware, safe mode, everything. Apple care couldn't do anything to help - they couldn't read the kernel panic logs or anything, they were the ones who just wanted to send me another iMac.

Then can you explain the replacements I got with dead pixels and scratches etc? No, you can't. I paid roughly £1700-1800 for this computer, I expect it to be working properly. The people at the Apple store totally agreed with me when I told them what happened and they were shocked too. What about all the time I wasted and what not? I'm not one of those "I'm the customer and I'm always right" kind of guys, I just wanted a computer that I could rely on.

I really don't understand why you're getting angry at me here, I haven't done anything wrong, I just wanted a functioning computer

Actually what you posted makes no sense. Apple's nic card chipset is developed to a standard and no matter what wireless router you have, it should still function without tossing kernel panics. If you are running Lion, this is probably the reason for the kernel panics and they will likely return for you until Apple fixes the nic drivers in Lion.

 

[268144]

Although I am a huge Apple fan, that doesn't mean I blindly accept everything they put out. If a hard drive fails, that is a legitimate reason to ask for a repair. Does dust get under the screen? Even a bug or two? Yep, all reported before. Should you expect a cosmetically perfect device when you buy it? Sure. But to spend 100 hours on the phone and go for weeks and weeks without a computer because of it is down right insane. A "normal" person does not do such things. Especially when the dust problem could have easily been remedied at home. Sure Apple technically has an obligation to fix the dusty screen but I don't know why you would subject yourself to all that pain over such a minor and easy to fix issue? Scratch? Who the hell cares. It's a computer not a Van Gogh. You need to to get some priorities straight. Don't sweat the small stuff. Life is too short to waste that much time and effort on such meaningless stuff.
99.9% of the time when you have someone needing to exchange a computer 4 or 5 times, you are either dealing with someone being unreasonable to an extreme or user error (right Prekesh?).

Yeah I agree with what you're saying, after a year or two of use - my macbook had lots of cosmetic issues. I'm totally fine with that.

Dead pixels and scratches on the screen on a brand new machine are not acceptable, specially for the price we pay. I spend more than 8 hours a day everyday at my desk, I am a designer and I work on icons and user interfaces - pixels mean everything. I notice dead pixels instantly on any display and they just stick out like a sore thumb. Some of these machines are targeted at "pro" users, or whatever you want to call them, like myself. Sure if I bought a mac, and after a year of use I got a dead pixel - I wouldn't mind - I'd say, I got a year out of it - it's normal.

If these cosmetic issues were on a machine that I used for useless things like Facebook/youtube/blogs etc - then I wouldn't really mind.

(Also the scratch on the screen was an inch long, it would annoy anybody. The faulty power button was really bad - you had to either press REALLY hard to turn it on or just brush your finger over it... really strange).

 

[dangerfish]

I'm not bashing Apple, I understand that it was my fault in the end, but they couldn't do anything to actually help me and I had to figure it out myself and spend another £130 for the airport extreme.

I really don't understand why you're getting angry at me here, I haven't done anything wrong, I just wanted a functioning computer

No one is getting mad at you. Just frustrated because you want Apple to take responsibility for something that is out of their control. They have no duty to make sure all your peripherals work with your computer. When I upgraded to Lion, my printer stopped working. Is this Apple's fault? No. HP needs to supply new print drivers to support the new OS. It would have been nice if an Apple rep had suggested that you investigate the router as a possible source of the problem, but they wouldn't be required to do so.

 

[268144]

Actually what you posted makes no sense. Apple's nic card chipset is developed to a standard and no matter what wireless router you have, it should still function without tossing kernel panics. If you are running Lion, this is probably the reason for the kernel panics and they will likely return for you until Apple fixes the nic drivers in Lion.

That's what they said too. I was running SL (notice I got the iMac in may). I posted a couple threads here before but nobody paid attention. I had around 129 kernel panics at the end of all this. The store staff didn't even understand it what was happening.

----------

No one is getting mad at you. Just frustrated because you want Apple to take responsibility for something that is out of their control. They have no duty to make sure all your peripherals work with your computer. When I upgraded to Lion, my printer stopped working. Is this Apple's fault? No. HP needs to supply new print drivers to support the new OS. It would have been nice if an Apple rep had suggested that you investigate the router as a possible source of the problem, but they wouldn't be required to do so.

So I pay a premium to use a machine with no peripherals or third party software that worked perfectly with my previous Macs? What are you talking about?

You do know that people make a living with their computer, and have to use third party hardware/software to do so? I didn't contact Apple straight away moaning about the kernel panics, I had about 41 before I did. I tried eliminating peripherals and software - uninstalling my Wacom, not connecting my external drive and not using third party software, doing clean installs - all of it.

I just wanted to get to the root of the problem because the hardware/software I use worked perfectly on my other machines and I thought it was the iMac. I was totally patient and calm on the phone, even when they made me wait 50 minutes to talk to someone once...

 

[StephenAcworth]

Dead Pixels

I have had issues with dead pixels on a number of digital devices and each of the companies dealt with them slightly differently.

Each company has a stated policy relating to the number (usually as a proportion to total pixels) and position of the dead pixels.

Companies I have dealt with: Acer, Canon, Panasonic, Sony, Apple, Pioneer.

I initially thought "dead pixels = replacement" but not necessarily so.

Now I understand the matter more, I want to know a company's policy before I buy so that I don' end up with blue pixels in the middle of my screen that are 'acceptable' to company policy.

After many years experience of consumer goods and particularly cameras and electronics, I appreciate how good some companies attitude is: whilst not perfect Apple has been pretty good every time I have had issues.

I think many people have a general air of expectation that is unreasonable - and we all want to blame someone else for our mistakes.

I didn't get mad: but I do get frustrated at the way people just demand things with no basis in reality.

With regard to your router: why assume that it was ok? If you have an issue, a logical and thorough testing of all components makes more sense than making an assumption. That way as well you get the satisfaction of knowing with certainty that the problem is with the equipment you are returning,

Etc etc etc.

Yeah I agree with what you're saying, after a year or two of use - my macbook had lots of cosmetic issues. I'm totally fine with that.

Dead pixels and scratches on the screen on a brand new machine are not acceptable, specially for the price we pay. I spend more than 8 hours a day everyday at my desk, I am a designer and I work on icons and user interfaces - pixels mean everything. I notice dead pixels instantly on any display and they just stick out like a sore thumb. Some of these machines are targeted at "pro" users, or whatever you want to call them, like myself. Sure if I bought a mac, and after a year of use I got a dead pixel - I wouldn't mind - I'd say, I got a year out of it - it's normal.

If these cosmetic issues were on a machine that I used for useless things like Facebook/youtube/blogs etc - then I wouldn't really mind.

(Also the scratch on the screen was an inch long, it would annoy anybody. The faulty power button was really bad - you had to either press REALLY hard to turn it on or just brush your finger over it... really strange).

 

[268144]

I have had issues with dead pixels on a number of digital devices and each of the companies dealt with them slightly differently.

Each company has a stated policy relating to the number (usually as a proportion to total pixels) and position of the dead pixels.

Companies I have dealt with: Acer, Canon, Panasonic, Sony, Apple, Pioneer.

I initially thought "dead pixels = replacement" but not necessarily so.

Now I understand the matter more, I want to know a company's policy before I buy so that I don' end up with blue pixels in the middle of my screen that are 'acceptable' to company policy.

After many years experience of consumer goods and particularly cameras and electronics, I appreciate how good some companies attitude is: whilst not perfect Apple has been pretty good every time I have had issues.

I think many people have a general air of expectation that is unreasonable - and we all want to blame someone else for our mistakes.

I didn't get mad: but I do get frustrated at the way people just demand things with no basis in reality.

With regard to your router: why assume that it was ok? If you have an issue, a logical and thorough testing of all components makes more sense than making an assumption. That way as well you get the satisfaction of knowing with certainty that the problem is with the equipment you are returning,

Etc etc etc.

Yeah I checked too - I actually asked my local apple store about it and they told me that even if I had one dead pixel they'd give me a replacement and they understood why.

I actually bought a display from Dell last year and it had a dead pixel. I called them up, they sent me another display and I got it the same day, that one also had a dead pixel so they sent me another one and I got it the next morning - no dead pixels. Perfect. They said I have unlimited replacements for 5 years. Brilliant.

I mean I admit not checking my router was foolish, but I needed internet access a lot of the time (and my family too, of course). I did leave the machine on overnight once with the router connected, once in safe mode and once without the router connected (but not safe mode) - no kernel panics there... :/

But it's all over and done with now, I'm happy with the machine I have now - it works well and I'm just glad this is over and done with really. I don't really browse macrumors anymore because of people who jump to conclusions and who don't want to have a civilised discussion, but this has been nice... a friend actually linked me to this thread because he thought that the OP had a similar experience to me.