Display problem (External and Internal) with 15inch Retina

Discussion in 'MacBook Pro' started by MultiMarvin, Jul 28, 2016.

  1. MultiMarvin macrumors newbie

    Joined:
    Jul 28, 2016
    #1
    Hi there,

    Probably as many this is kind of my last resort for figuring out this strange problem with my mac.

    Model:
    Macbook Pro (Retina, Mid 2012)
    OS X Yosemite
    Processor: 2,6 GHz Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Startup Disk Macintosh HD
    Graphics Intel HD Graphics 4000 1024 MB


    This is how my problem begun:

    After connecting my Mac to my Samsung Smart TV through a HDMI Cable I watched a movie on the TV. When I was done I disconnected the HDMI Cable and the computer went back to his original settings of displaying and behaved normally.

    After I rebooted, the Mac started normally (intro sound, little fan noise and working caps-lock), however the display screen gave no image, except in the beginning the apple logo, but now it even doesn’t do that anymore. I thought my screen was broken.

    Then I worked my way back through the process and connected the HDMI cable and still got no display on either the External or the Internal display. So I closed my Mac and opened it again while pulling out the HDMI Cable at the same time and the screen got back to life. Only the cable isn’t enough; it must be connected to the TV for this ‘trick’ to work. After rebooting I have to repeat this procedure.

    When it is connected to the TV the TV says it’s connected but gets no signal and my Mac doesn’t recognize anything, even when I hit the Detect displays button in System Preference/Displays.

    It seems like my screen gets stuck between the Internal and External display, but I have no idea why.


    Things I’ve tried:

    • Resetting SMC and PRAM
    • Rebooting in SafeMode
    • Trying different screen resolutions


    I hope somebody can help, I can’t find similar problems on the Internet. The solutions now would be to bring a TV and a HDMI cable all the time to regain access to my screen; this is not a really good solution I guess... Thanks!
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
  3. MultiMarvin thread starter macrumors newbie

    Joined:
    Jul 28, 2016
    #3
    Thanks for your answer. I've been to an Apple store and have been on the chat with Apple. My Mac is just over the 4 years that Apple gives as boundry for this problem you mention. On the chat they said that I could not get the free of charge repair, because of that.

    In the shop they couldn't read out if it was that problem with the graphics card, because they couldn't get it to boot in this particular setting, they told me to replace the motherboard which contains the graphics, which would cost around 800 euros.

    So that's why I'm looking for another solution, also because the screen hasn't stopped working, it just behaves differently/strange. Any other idea's?
     
  4. JTToft, Jul 28, 2016
    Last edited: Jul 28, 2016

    JTToft macrumors 68040

    Joined:
    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #4
    It does sound a bit like the video issues that are covered under the programme that was linked to.

    There isn't a four year limit. The programme covers the issue until the end of this year OR 4 years from purchase, whichever provides longer coverage for you. It's stated quite plainly at the end of the page. It seems you spoke with someone who didn't know what they were talking about.

    But the diagnostics of it is, of course, up to Apple and their testing methods.
    I'd try again, and mention specifically that you would like your machine tested for this issue covered under the extended repair programme.
     
  5. MultiMarvin thread starter macrumors newbie

    Joined:
    Jul 28, 2016
    #5
    Hi JTToft,

    Thanks for your reply. You're right about the limit, thanks for the notice. I made an appointment for tuesday at the geniusbar. Hope they can figure out what's wrong.

    I'll reply afterwards what they've told me.

    If someone had something similar to this problem, I like to hear your story and solution.
     
  6. JTToft macrumors 68040

    Joined:
    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #6
    - You're most welcome. I look forward to hearing about your results.
    I haven't heard of too many people having Retina models in for this issue. 2011s are notorious for it - mine has been repaired twice now.
     
  7. MultiMarvin thread starter macrumors newbie

    Joined:
    Jul 28, 2016
    #7
    So I went to the Geniusbar of apple and the diagnose was; either my motherboard is broken and has to be replaced or my display is broken and has to be replaced. Estimated cost between 500 and 900 euros. They took the mac outback, so I don't really know what or how they checked it, so I can't give any specifics.

    I'm visiting another repair service (non-official apple servicepoint with excelent reviews) this morning for a second opinion.

    Meanwhile, I'm open for other solutions, thanks!
     
  8. MultiMarvin thread starter macrumors newbie

    Joined:
    Jul 28, 2016
    #8
    Went to the non-apple repairservice. The guy cleaned my whole mac and especially the logic board with, I guess, some ultrasonic cleaner. Why?; Because there could be some dust or dirt blocking the cirquit. This didn't help unfortunately.

    Then he measured the electrical current on the board and figured out that the GPUchip or 1 of the 3 chips before the GPU is blocking the power, it would be a lot of work for him to figure out which one precisely, with no pay because he is only diagnosing.

    So he figured out that it is not the display and that the problem is on the logic board somewhere near the GPUchip or the GPUchip itself. He said that he had never seen this problem before and that it is a very uncommon and unique problem, so I'm very unlucky. The only solution that he could give is replacing the logicboard for 1000 euros.

    When I got home and booted up my mac it started up normally with display for onetime and then crashed immediatly. Giving this panic report:
    -------
    Anonymous UUID: 541E95B8-4667-AFF5-0F18-FEEB1226B13F

    Wed Aug 3 18:30:29 2016

    *** Panic Report ***
    panic(cpu 6 caller 0xffffff7f8a24ac1b): "GPU Panic: [<None>] 2 0 a0 99 0 8 5 3 : NVRM[0/1:0:0]: Read Error 0x00137310: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x114000000 0xffffff81f7a4e000 0x0e7150a2, D3, P0/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.25/src/AppleMuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 6), Frame : Return Address
    0xffffff801d5330c0 : 0xffffff8007b2ae01
    0xffffff801d533140 : 0xffffff7f8a24ac1b
    0xffffff801d533220 : 0xffffff7f8a38dea6
    0xffffff801d5332e0 : 0xffffff7f8a45b90d
    0xffffff801d533320 : 0xffffff7f8a5e8623
    0xffffff801d533350 : 0xffffff7f8a3c331b
    0xffffff801d5335c0 : 0xffffff7f8a665d67
    0xffffff801d533630 : 0xffffff7f8a665b73
    0xffffff801d533650 : 0xffffff7f8a38f230
    0xffffff801d5336e0 : 0xffffff7f8a392981
    0xffffff801d5338e0 : 0xffffff7f8a3941ee
    0xffffff801d5339c0 : 0xffffff7f8a53aa67
    0xffffff801d533a70 : 0xffffff7f8a52ebc3
    0xffffff801d533c30 : 0xffffff7f8a338f53
    0xffffff801d533cc0 : 0xffffff7f88c78f94
    0xffffff801d533d40 : 0xffffff7f88c7bc7f
    0xffffff801d533db0 : 0xffffff7f88c7b99a
    0xffffff801d533e20 : 0xffffff7f88c40534
    0xffffff801d533e60 : 0xffffff7f88c3f792
    0xffffff801d533e90 : 0xffffff7f88c3b8e3
    0xffffff801d533ef0 : 0xffffff80080d5add
    0xffffff801d533f40 : 0xffffff80080d394d
    0xffffff801d533f80 : 0xffffff80080d3a46
    0xffffff801d533fb0 : 0xffffff8007c11867
    Kernel Extensions in backtrace:
    com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f88c30000->0xffffff7f88c6afff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[CA598036-E22A-3AAE-ABB0-9407B560C5C1]@0xffffff7f88324000
    com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xffffff7f88c77000->0xffffff7f88c86fff
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f88c30000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[CA598036-E22A-3AAE-ABB0-9407B560C5C1]@0xffffff7f88324000
    com.apple.driver.AppleMuxControl(3.10.25)[752C63EA-73E8-39BC-8225-3A97D0C403BF]@0xffffff7f8a23c000->0xffffff7f8a24ffff
    dependency: com.apple.driver.AppleGraphicsControl(3.10.25)[3DC2F93F-5197-3B16-8975-0142E7A0474B]@0xffffff7f8a234000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xffffff7f88b49000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[CA598036-E22A-3AAE-ABB0-9407B560C5C1]@0xffffff7f88324000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f88c30000
    dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB0581A]@0xffffff7f8a237000
    com.apple.nvidia.driver.NVDAResman(10.0.4)[95736EED-9154-3CBF-B639-6038E7128035]@0xffffff7f8a337000->0xffffff7f8a5b7fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[CA598036-E22A-3AAE-ABB0-9407B560C5C1]@0xffffff7f88324000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xffffff7f88c77000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f88c30000
    dependency: com.apple.AppleGraphicsDeviceControl(3.10.25)[DFDCFB7E-74E4-397E-AA6F-6ECFC41D5649]@0xffffff7f89e68000
    com.apple.nvidia.driver.NVDAGK100Hal(10.0.4)[7B99C2A0-B505-3A0A-9BDE-494FD7CB3E2D]@0xffffff7f8a5b8000->0xffffff7f8a767fff
    dependency: com.apple.nvidia.driver.NVDAResman(10.0.4)[95736EED-9154-3CBF-B639-6038E7128035]@0xffffff7f8a337000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[CA598036-E22A-3AAE-ABB0-9407B560C5C1]@0xffffff7f88324000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    14F1909

    Kernel version:
    Darwin Kernel Version 14.5.0: Thu Jun 16 19:58:21 PDT 2016; root:xnu-2782.50.4~1/RELEASE_X86_64
    Kernel UUID: D11F499F-5895-3D58-9101-5671A93D526D
    Kernel slide: 0x0000000007800000
    Kernel text base: 0xffffff8007a00000
    __HIB text base: 0xffffff8007900000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

    System uptime in nanoseconds: 68257012483
    last loaded kext at 68058451462: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f889ad000, size 24576)
    loaded kexts:
    com.paceap.kext.pacesupport.snowleopard 5.7.2
    com.apple.driver.AppleUSBCDC 4.3.3b1
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.GeForce 10.0.4
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.AGPM 110.19.6
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.nvidia.NVDAStartup 10.0.4
    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleMikeyDriver 272.18.3
    com.apple.driver.AppleHDAHardwareConfigDriver 272.18.3
    com.apple.driver.AppleHDA 272.18.3
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleIntelHD4000Graphics 10.0.6
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleMuxControl 3.10.25
    com.apple.driver.AppleIntelFramebufferCapri 10.0.6
    com.apple.driver.AppleBacklight 170.7.4
    com.apple.driver.AppleMCCSControl 1.2.12
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyEventDriver 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.CoreStorageFsck 471.30.1
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 36
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.iokit.IOAHCIPassThrough 1.0.3
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.4
    com.apple.nvidia.driver.NVDAResman 10.0.4
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 272.18.3
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOSurface 97.4
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.iokit.IOBluetoothFamily 4.3.6f3
    com.apple.driver.AppleHDAController 272.18.3
    com.apple.iokit.IOHDAFamily 272.18.3
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleGraphicsControl 3.10.25
    com.apple.iokit.IOAcceleratorFamily2 156.17
    com.apple.AppleGraphicsDeviceControl 3.10.25
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleThunderboltEDMSink 4.0.3
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471.30.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
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    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 398
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi 2, AirPort, en0
    Serial ATA Device: APPLE SSD SM512E, 500,28 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4


    ---------
    After rebooting it went back to it's 'normal' behaviour and I have to do the HDMI trick again.

    I'm no expert in this kind of things and I have no idea how to read this panic-report. Somebody else has any idea? Or maybe even a solution after reading all this... Thanks!
     

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