Do I get my money back?

Discussion in 'iPad' started by UBS28, Sep 19, 2017.

  1. UBS28 macrumors 6502a

    Joined:
    Oct 2, 2012
    #1
    Seems that apps which I paid are removed from the App Store when I tried to reinstall them under iOS 11. So I just lost money?
     
  2. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #2
    That is correct. I'm assuming you're talking bout 32-bit apps.
     
  3. UBS28 thread starter macrumors 6502a

    Joined:
    Oct 2, 2012
    #3
    Can I get a refund? I don’t see why 32-bit cannot be supported since the iPad Pro only has 4 GB Ram so it doesn’t even make use of the advantages of 64-bit. So Apple is breaking my apps without there a specific reason for it.
     
  4. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #4
    This has been announced and known for quite some time now.

    https://www.macrumors.com/2017/01/31/32-bit-apps-wont-work-on-future-ios-versions/

    Current iOS 10 users can check to see if there are any 32-bit apps on their iOS devices in the Settings app. Go to General --> About --> Applications to see the "App Compatibility" section that lists any outdated apps.

    https://www.macrumors.com/2017/09/18/ios-11-no-32-bit-app-support/

    The explicit warning has been on iOS 10.3 since March of 2017. This one's on you. Sorry.
     
  5. JPIndustrie macrumors 6502a

    JPIndustrie

    Joined:
    Mar 12, 2008
    Location:
    Queens, NY
    #5
    If i were you I'd be writing to the developers asking what they did with the money I and their customers paid them rather than writing to a bunch of strangers on a forum.

    You should be rounding up other customers , and as a group demand that they start following Apple guidelines for App Store development.
     
  6. UBS28 thread starter macrumors 6502a

    Joined:
    Oct 2, 2012
    #6
    Sorry, normal consumers have better things to do then keeping up to date with the latest news about Apple and iOS.

    And I still don’t see the need of killing 32-bit when Apple only has 4 GB of Ram on the iPad Pro.
     
  7. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #7
    I would go to Apple support chat and seek a refund if it was less than 90 days ago.
     
  8. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #8
    Then ask the developer if he or she has plans for 64 bit compatibly!
     
  9. pika2000 macrumors 601

    Joined:
    Jun 22, 2007
    #9
    You can ask the developer for refund.
    Apple gave plenty of warnings to developers to recompile their apps so consumers like you will face smooth transition. However, there developers who don't care about their apps after they got the money.
     
  10. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    If you bought an app that is 32bit and the developer failed to update that app, is it apples fault or the developer? Apple has been warning the development community for a while and lately the consumers.

    Als consider that you bought an app (or apps) that ran in a specific version and was certified for that OS level. You cannot get your money back because a future update broke that app.

    This is all on the developer, not apple
     
  12. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #12

    What does the amount of memory have to do with it? The OS is 64 bit only which is why they warned people about it way ahead of time. Heck, you even got a warning on your device (pop up) that it wouldn't be suppoorted.
     
  13. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
    #13
    While i agree at a high level - it all depends on when.
    The app store IMO should have been warning buyers 12months in advance that this is a 32bit and won't be supported/usable with OS11.
     
  14. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #14
    Whether or not you follow tech news is a red herring. As I already mentioned, you have been both subtly warned and explicitly told for some time now.

    I’m sorry not heading the warnings has put you in a place where you feel victimized, but it’s still on you.

    All the best.
     
  15. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #15
    Yet, Apple did warn both developer and consumers, and given that this wasn't a secret, if you needed some apps, the word is not to update your idevice.

    Ultimately you're responsible and not apple. They didn't make you upgrade, and if a person failed to do their due diligence its no apple's fault. Complain to the developer about it, he or she needs to update their app.
     
  16. 960design macrumors 68030

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #16
    You can certainly ask. Contact the developer that failed to update their app over the last three years as recommended by Apple for a full refund.
    --- Post Merged, Sep 20, 2017 ---
    This...
     
  17. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
    #17
    I saw no warning... you need to accept not everyone lives in the tech world or frequents forums around apple.
     
  18. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #18
    2014 Apple started warning developers that they need to update their apps. We're nearly 3 years later, there's really no excuse

    Apple Reminds Developers About February 64-Bit Support Deadline for Newly Submitted iOS Apps

    As for consumers Apple has introduced a notification in 10.3

    iOS 10.3 Beta Says 32-Bit Legacy Apps Will Not Work With Future Versions of iOS
     
  19. OriginalAppleGuy macrumors 6502a

    OriginalAppleGuy

    Joined:
    Sep 25, 2016
    Location:
    Virginia
    #19
    With iOS 10.1 Apple added the warning every time you ran the software that it may slow down your iPhone. That was in October 2016. In June 2015, Apple stopped accepting updates to software that wasn't 64 bit.

    If you saw no warning, you haven't used the app since last October. If you were ignorant to this coming, your head has been in the sand. Apple has been working on this since the 64-bit processor was introduced. That was with the 5S in 2013.

    Aside from that, I agree with everyone else who says the App developer is responsible. But, if you paid them years ago (when they could still code for 32-bit) and you've been using their app without updates, do they even owe you a refund? You've had use of their software all that time. I say no. This is very common with software. It's 2017 for crying out loud.
     
  20. madgibbon macrumors regular

    Joined:
    Mar 1, 2013
    #20
    Not sure why you haven't seen any warnings. The few 32 bit only apps I had have been popping up a warnings when opened for the last few months saying they will not be supported in future versions of iOS.
     
  21. Phil A. Moderator

    Phil A.

    Staff Member

    Joined:
    Apr 2, 2006
    Location:
    Shropshire, UK
    #21
    I can't see any justifiable reason for getting a refund to be honest - I bought loads of MacOS 9 (before OS X) and DOS programs that I can't use any more and I would not expect a refund for those either.

    I don't see an obligation on the developer to continue to provide free updates in perpetuity because you have chosen to upgrade your operating system
     
  22. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
    #22
    Maybe that means i don't have any then, but I'm still not upgrading and wouldn't regardless of this anyway.
    Apple x.0 releases have always been buggy
     
  23. UBS28 thread starter macrumors 6502a

    Joined:
    Oct 2, 2012
    #23
    Because 64-bit allows you to use more memory?

    If we had devices of 8gb or 16 gb of RAM and we had apps crossing the RAM limit under 32-bit, then I would understand this change.

    But with these iOS devices with only 4 gb, 64-bit is really pointless and dropping 32-bit just adds more annoyance.
     
  24. pika2000 macrumors 601

    Joined:
    Jun 22, 2007
    #24
    True.
    We don't seem to have this entitlement issue back when software cost more than just a few dollars, yet now people want the OS maker to be responsible. Imagine if people are demanding Microsoft to refund old DOS applications.

    Having said that, it would be wise for developers to clearly stated that they will no longer support their old apps. At least customers will be made aware.

    As for Apple, I do think Apple should allow sorting of apps based on "last updated" date. This will at least allow new customers to have a better judgement whether to download an old app or not.
     
  25. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #25
    There is more to it than just memory. Chip design and operating system are both included in that and I am sure that Apple is tired of supporting the dying architecture. So, you force people to move and everyone was given ample notice.
     

Share This Page

119 September 19, 2017