Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Do I have a reservation or not!?

deannnnn

deannnnn

macrumors 68020
Original poster
Jun 4, 2007
2,097
637
New York City
I just posted this inside of a thread to avoid creating a new one of these incredibly annoying threads but I don't post many new threads ever so cut me a break, okay? ;)

PEOPLE WHO HAVE FINISHED YOUR ORDER SUCCESSFULLY, maybe you guys can help me.

I have been trying literally for the past nine hours to get my pre-order in, and something strange just happened.

I've made it to this page several times today:
Screen%20shot%202010-06-15%20at%2011.31.53%20AM%2015-06-2010%2017:21:25.png


And it has given me an error every single time I select Aventura. But this time, it took me directly to this page:
Screen%20shot%202010-06-15%20at%205.21.58%20PM.png


That can't be right can it?!

I've now gone through the whole process two more times and end up at this new "see you at the store" page. But I don't have a confirmation number or an e-mail confirmation. They don't even have my e-mail! They didn't ask me for any information outside of my wireless number, zip, and social.

There is no option to proceed from this page or anything, and it seems to be incorrectly formatted.

Do I have a reservation or not?!

Thanks, and feel free to refer me somewhere else if this has been discussed already today.
 
It seems like you have got caught in a glitch that seems to be hitting some people.

You should have gotten an email.

Do you have an iphone already?
 
deannnnn said:
Yeah it seems that way.
What should I do?
Click to expand...

I guess that's the only option since AT&T seems to be down. You could try Best Buy. Or go get in line on the 24th. This whole thing is a cluster ****. Sorry for ya. I was able to preorder on AT&T this morning but it hasn't gone thru, so I reserved one at BB and will cancel the AT&T one when things settle a bit.
 
i got the same screen and then the next screen is, so hopefully means it went through, no e-mail yet, i'll probably stop by a store on my way home and double check
 

Attachments

  • untitled.JPG
    untitled.JPG
    46.9 KB · Views: 72
If you have an iphone already, you can try using the apple store app to make a new reservation. When I select the store that I chose, I can see that it has a record of my reservation for that store that I had submitted via the web at around 8 AM.

If you don't have an iphone, you can either do what the person above me said, or maybe just wait to see if things get better tomorrow.
 
I got this page when I tried to reserve my 16GB. I tried it again since I figured it was a glitch and it's saying $699 for the 32GB (I changed my mind ;)) I guess I'll just wait till the 24th. If I don't hear anything, I'll just chill for the white iPhone
 
i didn't get an email either becaue it never asked me for my apple login. i don't know about your glitch but i feel confident because they have all my info they need (phone number and social security)
 
Mosco said:
If you have an iphone already, you can try using the apple store app to make a new reservation. When I select the store that I chose, I can see that it has a record of my reservation for that store that I had submitted via the web at around 8 AM.

If you don't have an iphone, you can either do what the person above me said, or maybe just wait to see if things get better tomorrow.
Click to expand...

I do have an iPhone, and I tried the app. It just gives me an error!

It SHOULD have given me an order number or a confirmation number, correct?
 
tritonj said:
i got the same screen and then the next screen is, so hopefully means it went through, no e-mail yet, i'll probably stop by a store on my way home and double check
Click to expand...

Did it ask you for a credit card number?

I think I'm going to head over to Aventura Mall tomorrow and see if they have my reservation. Or maybe I'll just give them a call if I can get through.
 
deannnnn said:
I do have an iPhone, and I tried the app. It just gives me an error!

It SHOULD have given me an order number or a confirmation number, correct?
Click to expand...

There is no number. Just an email.

Thanks for reserving your iPhone. It will be here June 24th"

When you come in to pick up your iPhone, you'll be part of an exciting launch at the Apple Retail Store. We'll have Specialists ready to transfer your contacts, set up email, and help you get apps so your iPhone is just the way you like it. We can't wait to see you at the store.

Sincerely,
The Apple Retail Store team
Pickup Date and Time
June 24 starting at 7:00 a.m.
Please note that your reservation will be held until close of business on June 24.
Pickup Location
Apple Store, XXXXXXXXXXXXXXXX
See store hours and get directions
Be sure to bring these items with you:
• A valid, government-issued photo ID
• Your Social Security number
• A debit or credit card

Reserved Items
1
iPhone 4 32GB : Black
$299.00

Your Rate Plan

Plan includes:
Unlimited $30.00
200 messages $5.00
Cancel your reservation
Click to expand...

So although there is no number, it will show up as a reservation for the store if you log in with your apple id, and they do provide a link to cancel.
 
deannnnn said:
And it has given me an error every single time I select Aventura. But this time, it took me directly to this page:
Screen%20shot%202010-06-15%20at%205.21.58%20PM.png
Click to expand...


The exact same thing happened to me earlier as well, the ONLY time I was able to progress past the choice of store. The system's already told me I owe a deposit, which I must pay in store, so I already knew what the left side of the screen should have said. So I'm also hoping this means I'm all set. Of the three stores here in Vegas, I chose the one inside the most touristy mall in town, hoping fewer locals would go to that one and therefore have a shorter line. :)
 
I got the same page. I am a new customer to at&t though, dont know if that makes a difference. but when it did ask for my info...it asked for name, phone number, social #, and also my email....but i have yet to receive anything.

i dont own an iphone but when my roommate gets home im going to use hers and try to reserve it just in case.

they wont charge my itunes account if i reserve it through the iphone apple store app right?
 
deannnnn said:
I do have an iPhone, and I tried the app. It just gives me an error!

It SHOULD have given me an order number or a confirmation number, correct?
Click to expand...

I went through the same as you but I just checked on the Apple Store app and it's showing that I have a reservation. What a relief.
 
Op - I was in the same boat - it never asked me for any additional information other than phone number, zip, and SSN.

I just tried again, and after selecting the store to reserve, it took me to a page to log in to my apple account, then showed me a confirmation page. Also, previously the Apple Store app didn't show my reservation, but now it does.

So I would say keep trying until it asks you to log in.
 
deannnnn said:
I do have an iPhone, and I tried the app. It just gives me an error!

It SHOULD have given me an order number or a confirmation number, correct?
Click to expand...

Here is how to check your reservation to make sure it is in the Apple system.
1. Go to apple.com
2. Select apple retail store at the bottom of the main page.
3. Select the store that you reserved the phone for and go to their retail page.
4. Up towards the upper right of the screen you will see in blue "check my reservations."
5. Click on above and you will sign in with your apple ID and be able to check that the phone is reserved.

I suggest everyone who has done this, check it out to make sure. :). Hope this helps.
 
lostprophet894 said:
I went through the same as you but I just checked on the Apple Store app and it's showing that I have a reservation. What a relief.
Click to expand...

How did you check this on the Apple Store app? I got the email but am curious now...

ETA: I checked on the online apple retailer but they do NOT have my reservation... however I did find it on the app... soooo confused :(
 
Mosco said:
Click stores on the bottom. You have to find the store your reserved at. On the store's page there is a tab that says "reservations".
Click to expand...

Ugh, my reservation does not show up there.

And it looks like they've stopped pre-ordering via iPhone.
 
fishmd said:
Here is how to check your reservation to make sure it is in the Apple system.
1. Go to apple.com
2. Select apple retail store at the bottom of the main page.
3. Select the store that you reserved the phone for and go to their retail page.
4. Up towards the upper right of the screen you will see in blue "check my reservations."
5. Click on above and you will sign in with your apple ID and be able to check that the phone is reserved.

I suggest everyone who has done this, check it out to make sure. :). Hope this helps.
Click to expand...

I don't have anything listed under reservations but I received a conformation email?
 
fishmd said:
Here is how to check your reservation to make sure it is in the Apple system.
1. Go to apple.com
2. Select apple retail store at the bottom of the main page.
3. Select the store that you reserved the phone for and go to their retail page.
4. Up towards the upper right of the screen you will see in blue "check my reservations."
5. Click on above and you will sign in with your apple ID and be able to check that the phone is reserved.

I suggest everyone who has done this, check it out to make sure. :). Hope this helps.
Click to expand...

thanks for that! my reservation didnt show up either...argh trying again... :confused:
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back