Do not buy from Incipio directly

Discussion in 'iPad Accessories' started by bkitchen0406, Mar 24, 2012.

  1. bkitchen0406 macrumors member

    Feb 5, 2012
    They are shipping a lot of damaged cases and not replacing them. My wife thought it was a fluke, but after research we are finding that a ton of people are having the same problem. There customer service is total ****. We have been going rounds with them for a week.

    On the plus side the makers of the gumdrop case have really good customer service. Takes them a few days to get back to u, but very helpful.
  2. noobinator macrumors 603


    Jun 19, 2009
    Pasadena, CA
    I've bought from them many times with zero problems. Do you work for gum drop by chance? Lol
  3. bkitchen0406 thread starter macrumors member

    Feb 5, 2012
    But have u ever had to return something?

    Lol, no I don't, wanted to pass along the info
  4. PhoenixMac macrumors 65816

    Mar 7, 2010
    Customer Services seems okay to me. They shipped out the new Lexingtons with the magnet feature not working I called and they said they are sending out a brand new one free of charge and I get to keep the fully functioning one(minus the sleep/wake feature).
  5. kobyh15 macrumors 6502a

    Jan 29, 2011
    Do I have to call them to get the new one as well, or are they doing it automatically to anyone who bought the non-functioning case?
  6. batotman macrumors 6502

    Mar 14, 2012
    Buying directly from the case company is the best way to pay way too much!
  7. drober30 macrumors 6502a

    Jul 5, 2007
    Wirelessly posted

    Incipio customer service has always been great to me.

    They are sending me a new Lexington after they get the new batch with the correct magnets/polarity added.

    You have to call them if you want to exchange the case you teceived with a case with the sleep wake feature
  8. richpjr macrumors 68040


    May 9, 2006
    Very, very true. And I did it to have a Feather before my new iPad came. :(
  9. spiderman0616 macrumors 68040


    Aug 1, 2010
    I had a bad experience with Incipio. I pre-ordered the Lexington for my iPad and then later decided didn't want to wait several days after launch to get it. I tried canceling my pre-order 3 times. The first time I tried I got a terse e mail from them saying that they didn't have my order in their system. So I got on their website and took a screenshot of my pre-order and sent it in. That time I got no response at all. The third time I tried, I sent a fresh email and the screenshot again, and that time it finally worked.

    And now it sounds like I made a good decision. Very happy with my Belkin Snap Shield and my old Smart Cover.
  10. PhoenixMac macrumors 65816

    Mar 7, 2010
    Calling is better than emailing them I've found.
  11. deeddawg macrumors 604

    Jun 14, 2010
    This is generally true in many areas of life. Email is certainly convenient, but is often no substitute for picking up the telephone, dialing the digits, and speaking to another human being.
  12. iLukeJoseph macrumors 6502

    Dec 20, 2011
    Had no problem with the smart feather I ordered from them. But good to know their CS (at least via email) isn't up to par.
  13. BiggAW macrumors 68030

    Jun 19, 2010
    Yeah, my iPhone case is "$30", which actually means $13 with Amazon Prime.
  14. Blorzoga macrumors 68030


    May 21, 2010
    You have no idea what you're talking about. I received a defective case, called them, was not on hold for more than 10 seconds and was assured they'd send me out a replacement case as soon as they're available. You are obviously a shill for gumdrop cases.


    Call them
  15. tom811 Guest

    Feb 11, 2012
    Just recieved my smart feather cover in the mail today. Looks good and works great on my new iPad. I like the way it locks in my smart cover. Very nice design.
  16. richpjr macrumors 68040


    May 9, 2006
    That's it's best feature.
  17. bkitchen0406 thread starter macrumors member

    Feb 5, 2012

    My wife has called them 3 times now and sent one email. They keep making promises to refund, but they never do. We are still working on it. If you look up info on the company you can see a lot of people are having problems with the Lexington case and their customer service, not sure about the feather. I went out and bought my wife a different case so she would have something for her iPad. I ended up ordering a Hex code folio for my self since I had one I liked for the iPhone. I returned my gumdrop case with no problems, i found out I could not stand having the screen covered.
  18. Old Blue macrumors member

    Jun 5, 2010
    Palm Tree, Hawaii
    I sent them an email w/ order # and was told I would be getting a new one :)
  19. LostAggie macrumors 6502

    Aug 15, 2011
    I have ordered for multiple devices and used their customer service for returns with no issues.
  20. SK360 macrumors 6502

    Jun 7, 2010
    Pittsburgh, PA
    Wirelessly posted

    Incipio customer service has been fantastic with the Lexington issues.
  21. macrumors member

    Mar 25, 2011
    I ordered the Lexington from them and decided to return it. Contacted them via email and so far no issues.
  22. onthecouchagain macrumors 604


    Mar 29, 2011
    I just returned my Smart Feather (decided I'm going to go naked on the back). I generated a return number from the website no problem. Got the emails with the instructions, and mailed it out. I'll update if I don't see the refunded posted in a week or so (website says it can take up to 5 days after receiving the return).
  23. bkitchen0406 thread starter macrumors member

    Feb 5, 2012
    Thanks for all your help guys.

    Found out from customer service that the magnets did not work in any of the first batch. They say they will work in the second batch. For those that are getting new ones let us know, or if your Lexington case hase working magnets now.

    The issue on my wife's was the strap was ripped and magnets did not work.

  24. bkitchen0406 thread starter macrumors member

    Feb 5, 2012
    4 calls, 2 emails and no response

    My wife blew them up on Facebook and then they refunded the money and took care of everything. So if you have trouble, blow up their Facebook site.
  25. glen e macrumors 68030

    Jun 19, 2010
    Ft Lauderdale
    x2..many dealings with them and no issues...2 feathers on the way!

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33 March 24, 2012